JOB DESCRIPTION

TITLE OF JOB:  Ageing Well Support Coordinator

JOB REFERENCE: AWSC/Aug25

SERVICE: Ageing Well

CLOSING DATE FOR APPLICATIONS: 02/10/25

INTERVIEW DATE: To be confirmed

HOURS PER WEEK: 18

TEMPORARY/PERMANENT: Temporary - maternity cover

SALARY: Band 3, Scale Point 13, starting £26,994 FTE (i.e. £13,132 actual) paid monthly
by Automated Credit Transfer on 25th of each month

HOLIDAY ENTITLEMENT: 27 days pro rata per annum, plus 3 extra days at Christmas
and the usual statutory holidays.

ACCOUNTABLE TO: Ageing Well Information, Help and Advice Team Leader

LINE MANAGED BY: Ageing Well Information, Help and Advice Team Leader

RESPONSIBLE FOR:

•  Respond to telephone and email enquiries coming into the Ageing Well IHAT

service. Taking a lead for information queries linked to groups and activities and
promotion of health

•  Working collaborative with the team to ensure high-quality service delivery.

•  Building and maintaining relationships with key Ageing Well partners,

community organisations, and referral agencies.

•  Working with the Team Leader to develop and implement service improvements
based on feedback, performance data, and emerging needs in the community.

•  Co-ordinating IHATs promotional activities, training initiatives, and community

engagement to raise awareness of the Ageing Well service.

Impact Initiatives is a registered charity, no. 276669. Company registered in
England, No.1402692. Registered office: 69 Ship St, Brighton, BN1 1AE.

MAIN TASKS

1. Service Coordination and Improvement:

•  Ensuring that Older People, their carers, and professionals receive high-quality,

accurate, and timely information.

•  Work with the team to improve how the service runs, including updating

information systems and ways we collect feedback.

•  Ensure accurate recording of all contact enquiries, data reporting, and follow-up

actions to measure impact and outcomes.

2. Team Support:

•  Collaboratively working with colleagues, ensuring a supportive and high-

performance working environment.

•  Assist in the induction of new team members and volunteers to effectively

deliver information and support services.

•  Fully participate in regular check-ins and team meetings to review challenges,

share best practices, and identify areas for improvement.

3. Stakeholder Engagement and Partnership Working:

•  Support existing relationships with local health, voluntary and statutory
organisations, helping to maintain communication and coordination.

•  Represent the Ageing Well service in external meetings, forums, and networking

events to advocate for the needs of Older People.

•  Work with referral agencies to improve pathways for Older People to access

appropriate services.

4. Communications and Outreach:

•  Work with the Communication and Marketing Assistant to promote Ageing Well
and the health promotion campaigns in the city, including using social media,
printed materials, and networking opportunities.

•  Organise and participate in community events, health campaigns, and outreach

activities to increase awareness and engagement.

•  Support the IHAT team in developing presentations to community groups and

professionals on Ageing Well services, where needed.

5. Operational Support:

•  Provide occasional cover for food access services and other related Ageing Well

projects as needed.

•  Support the delivery of the annual Ageing Well Festival with planning,

scheduling, coordinating bookings, promotion, and use of planning tools.

•  Assist IHAT Team with producing the annual Festive Directory.

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GENERAL DUTIES

•  Ensure compliance with all Impact Initiatives policies, including Equalities and

Diversity, Health and Safety, and Data Protection.

•  Participate in supervision sessions, team meetings, and training to maintain

personal and professional development.

•  Support a collaborative and inclusive working environment for staff and

volunteers.

•  Undertake other reasonable duties as required by the Team Leader.

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PERSON SPECIFICATION

Job Title: Ageing Well Support Coordinator

Skills and Abilities

Essential

Desirable

Ability to communicate clearly in a professional and
friendly manner

A high level of enthusiasm, vision and commitment to
support older people to age well in Brighton and Hove,
through  providing  them  with  information  and  advice
about activities, services and support.

Ability  to  manage  your  own  workload  and  priorities
and be a strong team member

Ability to co-ordinate a multi-faceted role prioritising
to meet the needs of the service and ensure contrac-
tual requirements are met

Ability to maintain administrative, monitoring and
evaluation systems

Knowledge/Experience

An understanding of ageing and the issues this can
bring

An understanding of dementia

Experience of Festival or Event administration

An understanding and knowledge of services and activi-
ties for older people in Brighton and Hove

Experience of promoting services to the public

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