Job Description

Title
Duration and
Hours

Salary
Report to
About The
Bishop’s
Palace

Illuminations Stewards (Seasonal)
Part time, Seasonal Contracts.  Working hours between 4.30pm – 8.30pm across a 7
day a week rota
Seasonal Contract between: Saturday 29 November 2025 to Sun 4 January 2026.
£12.60ph
Visitor Team Manager
The site and buildings of The Bishop’s Palace and Gardens is owned by the Church
Commissioners and managed by The Palace Trust. As a charitable organisation our
mission is to protect The Bishop’s Palace by ensuring financial stability through
engaging a wide range of people for their enjoyment and learning.

Purpose of
role

Our Illuminations Stewards assist with the smooth running of Sparkle, our
Illuminated Gardens event.

Vison,
Purpose and
Values of The
Bishop’s
Palace

Key tasks

Our Vision
To inspire and touch the lives of many by offering joy, healing, hope and wellbeing.
Our Purpose
To conserve and share the Palace and its story as a place of enjoyment and
reflection for the benefit of all.
What we value
• Authenticity • Inclusivity  • Hospitality  • Spirituality • Generosity  • Sustainability
Engaging with visitors

•  Checking tickets of the visitors as they enter the gardens and giving them a

warm happy welcome

•  Walking around the illuminations to check lights are on and people are

enjoying them safely.

•  Confidently adapt your style to engage with different visitors.

Maintenance and cleaning

•  Carry out tasks necessary for the wellbeing and appearance of the site, such as

keeping the site free of debris and litter and basic cleaning as required

•  Assist other departments as necessary such as the café, administration team and
marketing. This includes changing bins, removing on-site rubbish, covering break
times and providing phone cover as necessary.

Conservation of the Palace Collection

•  Maintain environmental controls to reduce the potential for harm to The

Bishop’s Palace and its collection

•  Assist with general cleaning tasks including the public toilets
•  Be confident working at heights

Health and Safety

•  Adhere to Health and Safety regulations set out by The Palace Trust in

accordance with its statutory regulations

•  Report incidents including accidents, first aid and safeguarding incidents in a

timely manner and create a clear written record of events.

•  Deal with emergencies and first aid incidents, acting as a First Aider and Fire

Warden

•  When necessary supervise the safe evacuation of the site
•  Work well under pressure when large amounts of people are on site, ensuring

every visitor is safe and receiving the best possible experience

•  Help visitors to enjoy the Palace and its gardens safely by giving clear and

polite instructions

General

•  Undertake such other duties and responsibilities that are commensurate with

the level of the post

•  This role is central to our brand and vision. It is expected that any supplied

uniform will be worn during your working day, including a staff pass, ensuring
that you are well presented at all times
•  Have a basic level of computer literacy
•  Attend training and workshop days relevant to the role
•  Develop knowledge of the Palace and gardens as a whole
•
•
•
•  Access to the organisational Employee Assistance Programme
•

Training and development to undertake the role
Support from the Visitor Operations Team
25 days annual leave per year (pro rata)

50% staff discount in The Bishop’s Table

Visitor Team Manager, Assistant Visitor Team Manager and Events Manager

What you
can expect
from The
Palace Trust

Key internal
contacts

Person Specification

Essential

Desirable

Knowledge and
experience

•  Experience of customer-facing sales
•  Experience of working in a Visitor

Attraction

•
•

•

First Aid at Work certificate
Experience of working alongside
volunteers
Experience of assisting with Public
events

Skills and
abilities

•  Outstanding communication skills
•  Fantastic customer service skills
•  Ability to work as part of a team and use initiative

Personal
attributes

•  Ability to anticipate problems before they occur
•  Ability to remain calm under pressure, particularly during peak times and
busy holiday periods, whilst continuing to deliver high quality visitor
experience

•  Positive ‘can do’ attitude
•  Flexible and adaptable
•  Enthusiastic about learning and gaining new skills
•  Willingness to support all members of the organisation and to be flexible in

the tasks that are undertaken

•  You will need a good level of fitness and wellbeing as you will be outside
walking around, in the shop on your feet, or outside in all weather. It is
essential that you are available to work bank holidays and weekends. On
occasion you will be expected to work outside out normal opening hours.

How to Apply:
Send your CV along with a Covering letter to Recruitment@bishopspalace.org.uk.
Applications will not be considered without a cover letter.

Applications will be reviewed on receipt and interviews will be arranged as suitable applications
are received.
Seasonal contract to start on 29 November 2025 and ends on 4 January 2026.    Note the site is
not open to the public on 25 & 26 December. Training will be arranged during November.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Therefore, if you are interested, please submit your application as early as possible.