Apprentice Support Officer
Job Description
Job Title: Apprentice Support OfficerContract Type: 1 year apprentice Salary: under the age of twenty-one the salary £19,500.00 equating to £10.00 per hour, for apprentices 21 and over the salary £23,809.50 equating to £12.21 Per hourWorking Hours: 37.5 hours per weekWorking Pattern: Rota basisLocation: Arlington House, Camden in London Please note: This apprenticeship opportunity is exclusively open to applicants who are residents of the London Borough of Camden. This eligibility criteria is part of our partnership with Camden Council’s employment initiatives to support local talent development and ensure equitable access to career pathways for Camden residentsIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as Apprentice Support Officer
In this role you will work collaboratively as part of a committed team to deliver an outstanding service and a range of personalise support that puts customers first and empowers people to achieve their goals and aspirations. Contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. Whilst in role you work towards achieving an Apprenticeship Qualification. In this role you will organising and carrying out regular planned reviews of support and risk plans, or following anincident/significant change in a customer’s circumstances, also you will engaging customers to meet agreed outcomes and develop life skills.About you
We are looking for someone with:
• An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
• Experience of delivering structured support and risk management.
• Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
• Previous experience in positively resolving incidents.
• Demonstrate initiative and confidence to make and act on decisions.
• Competent administrative and IT skills (to be able to produce reports and other communications).Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Applications may close before the deadline, so please apply early to be considered. Role Profile
Work collaboratively as part of a committed team to deliver an outstanding service and a range of personalise support that puts customers first and empowers people to achieve their goals and aspirations. Contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. Whilst in role you work towards achieving an Apprenticeship Qualification.
Role requires you to:
Supporting Customers:
We use Psychologically Informed Environments and Trauma Informed Care principles to support our customers to
develop new ways of thinking and to make steps towards independence, by:
•Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other supportproviders), where appropriate.
•Organising and carrying out regular planned reviews of support and risk plans, or following anincident/significant change in a customer’s circumstances.
•Engaging customers to meet agreed outcomes and develop life skills.
•Assisting customers with day-to-day support and tenancy-related matters.
•Identifying and promoting opportunities for employment, education and training and supporting customersto remove barriers to accessing these opportunities.
•Signposting customers to appropriate external support services, including interventions such as food banksand other community resources.
•Supporting customers to be ‘tenancy ready’ to enable successful move on.
•Supporting customers to be financially independent through budgeting plans and maximising income.
•Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcareprofessionals.
•Empowering customers to move towards self-management of their medication by following the medicationprocedure.
•Leading on support initiatives including Group Work.
•Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting onany significant risk, and escalating appropriately.
•Record and update clear, factual, accurate, strengths based customer information on the local orappropriate digital platform.Service Delivery:
•Facilitate the referral process into the service and assess potential new customers.
•Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support.
• Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
• Clean and prepare rooms as appropriate.
• Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
• Develop and maintain local partnerships to provide a holistic range of support for customers.
• Carry out day-to-day administration and operational dutiesOther Information
• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
• You will be required to travel to different properties within the defined area as and when required.
• Use the Lone Worker system as and when necessary.
• Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
• Deliver your role in line with Riverside company values – “Our Riverside Way”.
• Participate in team meetings, attend regular supervisions and reflecting practice sessions.
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line ManagerPerson specification
Essential
• An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
• Experience of delivering structured support and risk management.
• Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
• Previous experience in positively resolving incidents.
• Demonstrate initiative and confidence to make and act on decisions.
• Competent administrative and IT skills (to be able to produce reports and other communications).Desirable
• Knowledge of Psychological or Trauma Informed approaches to support.
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results.
• Knowledge of current benefit systems.
• Experience of working in a care and support environment