Caseworker x2
- Job Reference: 00004412-1
- Date Posted: 26 November 2025
- Recruiter: Glass Door Homeless Charity
- Location: London
- Remote Working: Some remote working possible
- Salary: £31,500
- Bonus/Benefits: Hybrid working, Medicash, Pension, season ticket loan, cycle to work
- Role: Frontline jobs
- Job type: Contract, Permanent
- Duration: 2 roles - 1 permanent, 1 fully funded contract for 3 years
- Work hours: Full Time
Job Description
Location - West London. Hybrid Caseworker role. Up to two days per week can be working from home and at least three days per week on site.
Reporting to Co-Heads of Casework
Hours - 35 hours per week Monday to Friday
There are two roles - one is permanent, the other is a fully funded three year contract role. Both are full time roles. When applying - please let us know which role you would prefer, or if you would like to interview for both roles.
The post holder would be responsible for:
* Providing specialist advice and advocacy service to the homeless guests of our services, which include Partner Day Centres and Night Shelters throughout the winter season.
* Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals.
* Attending appointments with guest occasionally when needed
* Referring and signposting guests to accommodation providers, health service and other relevant internal and external support services, as necessary.
* Maintaining good communication with the Managers of our partnered Drop In Centres, Glass Door colleagues and local statutory and non-statutory services.
* Attending meetings with the Casework team, external service providers and partner organisations when required.
* Collating statistics and outcome measurements of the casework service for both internal and external use.
* Maintaining a well organised and easily accessible administration system for the casework programme in line with relevant legislation (eg GDPR)
* Managing a small casework budget
* Undertaking any other duties as required by the charity.
Person Specification
Essential:
* At least one years experience of working one-on-one and assessing the needs of homeless people or similar disadvantaged client groups
* Empathic attitude to homeless and vulnerably housed people
* Up to date knowledge of the welfare issues and legislation affecting homeless people
* Knowledge of relevant support services available to homeless people, particularly in West London
* Confident approach to and experience of, dealing with challenging behaviour
* Ability to maintain good relationships with colleagues and external service providers
* Highly organised with strong time management skills
* Ability to keep clear and up to date case records
* Experience and competent in MS Office packages
* Ability to work independently and take the initiative to make important decisions.
* Flexible and supportive team member with excellent communication skills
* Ability to adhere to and implement Health & Safety, HR and operational policies
* Understanding of and commitment to Equal Opportunities
* For night shelter caseworkers, willingness to work a minimum of one evening per week
* This post will require an enhanced DBS check prior and during employment.
Desirable
* Ability to speak Polish, Romanian or other Eastern European languages
* Experience of working alongside volunteers
Other
* Ability to work flexibly and at various sites, as required
* Eligibility to work in the UK
* To be able to adhere and work within Glass Door’s safeguarding policy and procedures
* To participate in meetings, supervision meetings and in any trainings as required
* To be responsible for own’s professional development
Application deadline: Tuesday 23rd December 2025