My Sisters Place

Recruitment and Information Pack

Receptionist/Administrator

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Who are We?

My Sister’s Place is an independent specialist domestic abuse service based in Middlesbrough that
has been in operation since 2002. We are a feminist organisation with 24 years’ experience in the
Violence Against Women and Girls (VAWG) sector. We currently hold both Women’s Aid and Safe
Lives Leading Lights accreditations.

My Sister’s Place support survivors of all ages and genders who are currently experiencing, or
have  previously  experienced,  domestic  abuse.  We  offer  holistic,  therapeutic  and  practical
interventions  with  a  needs-led,  trauma  informed  approach.  Our  vision  is  to  create  safer
communities where everyone can live free from domestic abuse and sexual violence.

We offer a confidential women-only space in our office on Borough Road.

Our Purpose

•  To deliver accessible, responsive, adaptable and effective services that are informed and
evaluated by service user’s experiences promoting individual freedom and quality of life.
•  To explore new and innovative ways to address domestic violence issues with a range of

partners and share best practice locally.

•  To challenge inequality in access to safety, justice, health and well-being and campaign

for change to shape future policy and practice.

•  To work with the wider community through education and community involvement to
create a cultural shift in a zero tolerance of domestic abuse and better equip families to
protect one another.

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Employment Opportunity

Receptionist/Administrator

Hours:
Salary:
Contract:
Location:

20 Hours (10am – 2pm Monday to Friday)
Scale 5 – Starting from £24,948 – £26,357
1 Year
123 Borough Road, Middlesbrough, TS1 3AN

My Sister’s Place require receptionist/Administrator to support our service.
This post is office based and is set hours 10am – 2pm, Monday to Friday (20 hours).

Based in central Middlesbrough, we provide specialist services to increase the safety of survivors
of domestic abuse and their children.

This  is  a  front-line  post  in  a  crisis  intervention  service,  and  you  will  need  excellent  personal
communication skills to support people with a wide range of needs who access the service.  We
need a compassionate, empathic and highly organised person used to dealing with a range of
sensitive  issues  and  confidential  information  whilst  working  under  pressure.  You  will  have
excellent knowledge in a range of IT programmes.

Closing Date for Applications: Tuesday 30th September 2025 at 12pm

Interviews to be held TBC

As  a  women  only  space,  this  post  is  only  open  to  female  applicants;  The  Occupational
Requirement (Equality Act 2010, Schedule 9, Part 1) applies to this post.

If you would like to know more about our work, see www.mysistersplace.org.uk

Application process:

Application form to be sent to recruitment@mysistersplace.co.uk

If have any additional questions about the role and application, please contact:
Lynsey Eglington at lynsey.eglington@mysistersplace.co.uk

Candidates must be eligible to live and work in the UK.

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Job Description

JOB TITLE:

Receptionist/Administrator

RESPONSIBLE TO:

Senior Safeguarding Lead

JOB PURPOSE:

 To  provide  a  full  range  of  reception  and  administrative  duties  for  the
delivery of a range of specialist domestic violence services.

_____________________________________________________________________

1.  Reception

•  To deal with routine correspondence, post, telephone calls, visitors and e-mail enquiries,

bringing matters to the attention of other staff as appropriate.

•  To maintain administrative systems to support the work of the services operations.

•  To prepare and send standard letters, reports and other documents using word

processing facilities and undertake photocopying and scanning.

•  Ensure accurate and timely case recording on the service case management system.

•  Processing and uploading of referrals in line with company policy timescales.

•  To greet clients and visitors into the service, set appointments, liaise with other staff and

ensure recording is accurate and up to date.

•  To work alongside our Senior Administrator and Volunteers within the service to support

all aspects of this post.

•  To maintain office equipment and supplies at an appropriate level.

•  To act as a central point of contact for the Team through effective communication,

prioritising issues appropriately and ensuring that urgent matters are brought to the
attention of the relevant staff.

•  To support all staff within the Service

•  To provide a welcoming environment to service users.

•  Highlight any urgent matters or queries to a member of management.

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2.  Information and Resources

•  To maintain databases relevant to our work including recording service statistics

detailing all persons attending the centre.

•  To maintain accessible systems for storage and retrieval of information using computer

and manual systems.

•  To help organise events such as meetings, service user groups, and training sessions by
booking suitable venues, making catering arrangements, liaising with attendees etc.

3.  General

•  To participate fully as a member of the staff team, attending meetings, sharing

information and having an awareness of all aspects of our work.

•  To contribute to the development of My Sister’s Place.

•  To undertake training in keeping with the nature of the job, including domestic violence

and safeguarding training.

•  To take responsibility for meeting targets and deadlines according to agreed work plans.

•  To carry out all work with reference to My Sister’s Place policies, procedures and values.

•  To contribute to the maintenance of a working environment in which diversity is

respected and equality of opportunity is promoted.

•  To adhere to, and implement Health and Safety policies and procedures

•  To undertake other duties by agreement with your line manager, as appropriate.

•  Support to maintain a welcoming environment for clients attending the service.

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Person Specification

PERSON SPECIFICATION

ESSENTIAL OR
DESIRABLE

ASSESSMENT
METHOD

Skills and abilities

A good level of education and good basic literacy and
numeracy skills.

Experience of working in a fast-paced environment and
are able to multi-task with the ability to work on your
own initiative

Experience of working within a safeguarding or domestic
abuse setting/organisation, with an
understanding/awareness of the impact of all forms of
domestic abuse on survivors and their children.

Ability to communicate effectively with a range of
people and deal sensitively with enquiries from
customers and stakeholders.

Understanding the nature of the service provision in
terms of confidentiality and the handling of personal and
sensitive data in line with GDPR.

Good level of IT skills, and the ability to use a range of
software such as Outlook and Microsoft Word, and
Excel.

Personal Qualities

Excellent communication and listening skills with clear
professional boundaries.

Empathic and Compassionate

A commitment to putting equal opportunities into
practice in the workplace including a non-judgemental
approach that is supportive of our clients’ needs.

Ability to deal with pressured situations and plan and
prioritise work.

Self-motivated and able to work both independently and
as part of a team.

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Ability to recognise personal limits and seek guidance
and/or support in a timely manner.

E

A/I

Key:  A: Application Form    I: Interview  T: Task

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