Qualifications Administrative Assistant (Apprenticeship)
Salary: £24,258 - £24,789 per annum (Grade 3)
Contract type: Full-time (36.5 hours), fixed-term for 18 months.

Are you organised, curious, and ready to get your foot in the door of the business world? Whether you’re fresh
out of education or looking for a new direction, our Business Administration Apprenticeship is the perfect
launchpad for your career.

You’ll work alongside professionals, gain real-world office experience, and get paid while you study for a
nationally recognised qualification.

The experience
Throughout the contract, you will be supported to achieve a Level 2 foundation apprenticeship in Business
Administration. This will be achieved through a combination of experience in an administrative role, 1-2-1
learning sessions and online workshops. The course will be tailored per learner but aims to enhance skills
and confidence in business administration, customer service, technical and practical skills alongside
communication and IT skills.

You will provide general administrative support to our Qualifications Support Team (QST). QST act as a
central point of contact for the organisation in providing style consistency, version control and a rigorous
amendments process for qualification documents. Working under the direct supervision of Administrative
Officers and the Qualifications Operationalising Manager, key duties in this role will include:

•  administrative support for meetings
•  producing/formatting documents
•
•
•

reviewing data
improve information/data collection processes
support operationalising new qualifications

About you
No previous experience is required; just the right attitude. Candidates should demonstrate they are
organised, enthusiastic, and eager to learn. We’re looking for good communicators who are keen to grow a
career in business administration within the education sector.

Benefits
At WJEC, we take pride in being an inclusive and supportive place to work. We also offer a range of excellent
benefits including: 25 days annual leave per year (in addition to 16 statutory / additional holidays) adjusted for
part-time/compressed working patterns, free Welsh lessons, a generous pension scheme and numerous
family friendly policies. A career with WJEC can be extremely rewarding and you will be encouraged
throughout with great opportunities to develop your professional and personal skills.

This role falls within the hybrid working model, enabling the successful candidate to split their time between
WJEC offices and working at home, subject to business need. As such, applications are invited from
individuals across the UK but please note that regular working from our Cardiff offices will be required and
whilst flexibility can be discussed, this team currently attend the office, on average, one day a week.

To find out more about the role, or about working for us, please do not hesitate to contact HR,
(HR@wjec.co.uk) who would be more than happy to answer your questions.

Closing date: 09:00, Thursday 09 October 2025

Author: Line Manager & HR

Version: 08/25

JOB DESCRIPTION

Job title

Department:

Section:

Qualifications Administrative Assistant
(Apprenticeship)

Qualifications and Assessment Delivery

Qualifications Support Team

Responsible to:

Qualification Operationalising Manager

Grade:

Location:

Main purpose of Job:

3

Western Avenue

This  apprenticeship  is  offered  within  the  Qualifications  Support  Team  provides  high  level  administrative
support  for  the  development  of  new  qualifications  as  well  as  supporting  the  wider  qualifications  and
assessment directorate.

You  will  provide  specific  support  to  the  Qualification  Operationalising  Manager,  helping  to  introduce  new
qualifications  across  the  business  as  well  as  contributing  to  the  wider  work  of  the  Qualifications  Support
Team.

You will receive  regular  in-house  training  as  and when  agreed,  to  understand  the activities  of  the  team  and
deliver  administration  services  to  the  organisation.  You  will  also  work  towards  a  Level  2  or  foundation
apprenticeship in Business Administration.

Principal Duties and Responsibilities:

Under the guidance of the Qualification Operationalising Manager:

•
•
•
•

gather and input data in databases and computer software, verifying the accuracy of information
review data for errors, make corrections, and check outputs
research and collate information for documents and reports with minimal oversight
look  for  ways  to  improve  information/data  collection  processes,  including  the  design  of  forms  and
templates

•  adhere to organisational processes to maintain data accuracy, integrity, and confidentiality
•

support  the
introduction  of  new  qualifications  through  arranging  operationalising  meetings
distributing  documents  and  materials,  developing  and  maintaining  the  electronic filing  system,  note
taking and tracking actions.

Author: Line Manager & HR

Version: 08/25

Support the work of the wider Qualifications and Assessment Delivery Directorate by:

•  providing support to the administrative officers as required
•  providing administrative support for meetings including arranging meetings, taking notes and collating

and distributing materials
filing documents using the electronic filing system
formatting documents using Microsoft Office applications

•
•
•  producing documents to tight deadlines

Author: Line Manager & HR

Version: 08/25

Person Specification

Job title:

Qualifications Administrative Assistant (Apprenticeship)

Department:

Qualifications & Assessment Delivery: Qualifications

Highly Desirable criteria are the optimum skills and experience the applicant will ideally have.  Desirable
criteria are those which would add value to the job if present, and also include potential for growth and
development into the role.

Skills and Abilities

Highly desirable

•  Good communication skills
•  Ability to work as part of a team
•  Digital Literacy skills, including Microsoft Office products (in particular Word and Excel).
•  A strong desire to acquire further knowledge and skills in a working environment
•  Ability to demonstrate good organisational skills
•  Ability to carry out tasks following training and or direction
•  Good attention to detail and ability to work logically and methodically

Desirable
•  Familiarity with administrative processes and systems
•  Ability to communicate through the medium of Welsh

Training / Qualifications

Highly desirable

•  Five GCSEs or equivalent qualifications, including English/Communication and Maths/Numeracy,

Grades A-D / Level 2 Pass or equivalent

Desirable

•  GCSE English C or Level 2 Essential Communication Skills (or equivalent qualification)

Author: Line Manager & HR

Version: 08/25

Telerau ac Amodau Gwasanaeth

Terms and Conditions of Service

Teitl y Swydd:
Job Title:

Cynorthwyydd Gweinyddol Cymwysterau (Prentisiaeth)/ Qualifications Administrative
Assistant (Apprenticeship)

Cyflog:
Salary:

£24,258 - £24,789 y
flwyddyn/ per annum

Gradd:
Grade:

3

Gwyliau Blynyddol:

25 Diwrnod y flwyddyn.  Mae CBAC yn caniatáu 16 o ddyddiau statudol/ychwanegol o
wyliau yn ogystal ar hyn o bryd.

Annual Leave:

25 Days per annum.  In addition, the WJEC currently allows 16 statutory / additional
holidays

Pensiwn:

Gweithredir darpariaeth y Ddeddf Bensiwn Llywodraeth Leol

Pension:

The provision of the Local Government Superannuation Act apply

Math o Gytundeb:

Contract Type:

  Llawn-amser / Full Time

  Rhan-amser / Part Time

  Llawn-amser Tymor Cyfyngedig / Full Time

      Limited Term

  Rhan-amser Tymor Cyfyngedig / Part Time

       Limited Term

Nifer yr oriau yr wythnos
No of hrs per week
Diwedd y Tymor
End of Term
Diwedd y Tymor
End of Term
Nifer yr oriau yr wythnos
No of hrs per week

18 mis / months

          /          /

Dull Ymgeisio:

Method of Application:

Dylid anfon ffurflenni wedi’u llenwi ar e-bost at ad@cbac.co.uk erbyn 09:00, dydd Iau 09 Hydref 2025.

Completed forms should be sent by email to hr@wjec.co.uk by 09:00, Thursday 09 October 2025.

Author: Line Manager & HR

Version: 08/25