Bank Support and Activities Worker

Caritas Diocese of Salford (‘Caritas Salford’) is the principal social action agency of the
Catholic Diocese of Salford.  We have a proud history of supporting people in poverty or
situations of crisis and challenge through a diverse range of projects and services.

Our vision is for a society where there is justice and equality and where the voices of those
experiencing poverty, disadvantage and/or discrimination are heard, valued and acted upon
so that all people can live in peace and dignity.

Our mission - Inspired by the Gospels and the teachings of the Catholic Church, our
mission is to put Love into Action.

We  work  across  Greater  Manchester  and  parts  of  Lancashire  to  help  those  experiencing
poverty, disadvantage and discrimination to transform their lives with dignity.  We provide
a practical response to those in crisis, suffering hardship or who are at risk. We rebuild lives
for the long-term, enabling people to live in a safe, healthy and secure environment.  We
call for a better, more just world where the voices of the poor are heard and acted upon
and positively influence the systems, decisions and resources that affect those in need.

Our vales – Our values are based in the universal teaching on respect for the life and
dignity of the human person.  Locally our values are also to act with integrity, ambition
and in collaboration, to achieve lasting and sustainable change.

Our core objectives are to:
•  Reduce poverty, disadvantage and discrimination in our Diocese to enable people to ‘live

•

life to the full’.
Increase  awareness  and  understanding  of  Catholic  Social  Teaching  and  Animate  the
Diocesan Community to take practical action.

•  Become  a  voice  for  those  who  cannot  speak  for  themselves,  empowering  people  and

advocate for justice and social change.

•  Become a sustainable and more visible and effective catalyst for change.

If  this  sounds  like  what  you  are  looking  for  and  you’d  like  to  work  with  an  organisation
passionate about transforming lives,  look at the Job Description and Person Specification
below.

Should you think you could be a good fit for this role, we’d love to hear from you.

For more information about the role, or if you would like to come and have a look around
before  applying,  please  contact  the  Supported  Accommodation  Manager,  Mandi
Humphreys on 0161 868 0606.

An enhanced DBS disclosure is a requirement for this post. Our ongoing going recruitment
checks,  induction  and  ongoing  support  and  supervision  reflect  our  commitment  to
safeguarding the people who use our services. Caritas Diocese of Salford strives to be equal
opportunities employer and welcomes applications from all sections of the community.

August 2025

                                                  JOB DESCRIPTION

POST TITLE:

Bank Support and Activities
Worker

LOCATION:
Various locations including:
Cornerstone Day Centre, Denmark Road Manchester M15
6JS
Morning Star Hostel, Denmark Road Manchester M15 6JS
Caritas House Accommodation Project, 4 Nobby Stiles
Drive, M4 4FA
Red Door Day Centre, Peter Street, Bury, BL9 6AB

HOURS OF DUTY:
Various hours:
Support shifts:

GRADE:

SCP6

SALARY:

£12.72 (with holiday pay
accrued pro-rata)

•  Nights: 20:45pm –

9:15am

•  Evenings: 16:45pm to

21:15pm

•  Weekends: 8:45am to

21:15pm
Activity Shifts:

•  Monday to Friday

mornings between
9am – 2pm
•  Saturday and

Sundays: 4-hour
afternoon shifts

RESPONSIBLE TO:

Day Centre Manager

MAIN CONTACTS:
Internal
  Caritas staff
  Residents of our accommodation projects and people

RESPONSIBLE FOR:

visiting our day centres

Residents

External
  External agencies
  Contractors

MAIN PURPOSE OF THE POST:
To provide high-quality customer service to people in our Caritas Homelessness Day
Centres and Accommodation projects.
  You will provide a friendly and professional welcome to the people coming in and

out of the building, as well as spending time with people in the communal
areas/cafes

  During Activity Shifts you will deliver education, training and positive recreational
activities aimed at enabling people to connect, be active, learn and/or have fun –
for example in our internet cafe, cookery sessions, games or art/craft sessions
  During Support Shifts you will be responsible for doing building checks, dealing with
emergencies, answering telephone calls, monitoring CCTV, and undertaking minor
domestic tasks

SPECIAL CONDITIONS OF SERVICE:
  To be able to carry out some physical tasks including cleaning when needed
  Enhanced Disclosure & Barring Service check required

August 2025

                                                       JOB DESCRIPTION

                              Bank Support and Activities Worker

MAIN TASKS AND RESPONSIBILITIES

1.  To ensure the highest levels of customer service to everyone in our services, other

agencies and contractors.

2.  To interact in a positive and friendly manner with people, including those with

mental health needs, and be passionate about working in a service that supports
vulnerable adults.

3.  Deliver education, training and positive recreational activities aimed at enabling
people to connect, be active, learn and/or have fun – for example our internet
cafe, cookery sessions, games or art/craft sessions.

4.  Maintaining the security of the building, undertake health and safety checks,

monitor the CCTV, respond to fire alarm activations such as following emergency
evacuation procedures, as well as reporting and organising any emergency repairs
that may be needed.

5.  Support people in our services by:

•  Welcoming people into the service, listening to them and giving advice and

support as appropriate

•  Encouraging people to take part in planning and joining activities
•  Signposting them to support services that are available to them
•  Responding to any needs for first aid and telephoning emergency services as

appropriate

•  Reporting incidents and accidents to on call staff and/or emergency services
•  Supporting people to abide by the service procedures and deal with any issues

in line with the service guidance

6.  To ensure high standards of cleanliness and comfort throughout the building,
creating a welcoming environment and taking pride in the appearance of the
building and facilities.  This will include ensuring the building is clean and tidy and
any spillages are mopped and cleaned up.

7.  To log information on our database.

8.  To carry out any other duty, commensurate with the level of the post, as may be

determined by the Service Manager, Head of Homelessness or Director.

August 2025

                                    PERSON SPECIFICATION FOR THE POST OF
BANK SUPPORT AND ACTIVITIES WORKER

REQUIREMENT

Qualifications

  None

ESSENTIAL

Skills

  Excellent customer service skills

  Good time keeping and attendance

  Good level of spoken English

  Ability to run activity sessions – such as helping people to use computers,

cook, run games or arts and craft sessions

  Good IT skills and able to keep accurate records

  Ability to diffuse difficult situations in a positive manner

  Work as a trustworthy, reliable, honest team member

  Ability to use computer-based systems for recording information (training

provided)

Knowledge

  Knowledge of health and safety issues (training will be provided)

Experience

  Of working with people who are homeless

  Of running activity sessions

  Of communicating positively with people from different walks of life

Special
conditions

  Work within and promote the ethos and values of Caritas

  Able to undertake cleaning tasks when needed

  Commitment to undertake any relevant training

  Enhanced Disclosure and Barring check

  Available to work evening, night and weekend shifts as outlined at our

accommodation and day centres

Note for Applicants: Please try to show on your Application Form how you meet these
requirements as this will be used for shortlisting purposes.

Duties and responsibilities of all Caritas Salford staff and volunteers

As a Catholic charity, we seek to respect, protect and promote human dignity for all.  This
is fundamental to our work.  Therefore, as part of our team you’ll need to appreciate and
be respectful of the diversity of our staff, volunteers, supporters and the people who use
our services.  You’ll be expected to model behaviours and represent the principles, ethos
and values of Caritas Diocese of Salford (‘Caritas’) in all aspects of your work.  You’ll also
be expected to contribute positively to creating healthy, hospitable and welcoming
workplaces and environments.

August 2025

Health and Safety

Employees have a legal duty to protect their own health and safety and that of others who
may be affected by their work.  This includes people who use our services, volunteers,
supporters, and other visitors.  We expect all our people to follow Caritas policies,
procedures and take action to prevent people from harm.  We also expect you to report
hazards, accidents, and incidents in accordance with procedures.

Safeguarding

Everyone in Caritas has a responsibility to safeguard the well-being of people who may be
at risk of harm.  As part of your role you will be required to undertake mandatory
safeguarding and Prevent training to raise awareness and give information about how you
can ensure that children, young people and adults at risk are safeguarded.  Your role
includes a duty to refer any safeguarding concerns in line with our procedures.

We’re committed to safeguarding children, young people and adults at risk of harm within
the community and aim to embed a culture of safeguarding to prevent abuse and provide
support to individuals who have been harmed.  We expect everyone to contribute to the
creation of a safe environment, challenge inappropriate or dangerous behaviours and
report concerns.

Promoting our work and fundraising

As a charity we rely on fundraising to support our work.  All members of staff are expected
to positively represent our work with donors and supporters and, subject to the terms of
your contract, to contribute to fundraising activities.

Confidentiality and protecting data

As part of our work, it may be necessary for you to gather, record and store confidential
information or personal data.  We expect everyone to respect confidentiality (within the
boundaries and procedures for safeguarding and whistleblowing) and not disclose personal
information.  You may also have access to information or communications technology
equipment for your role.  You will be required to ensure that appropriate security
procedures are followed and that confidential information, including passwords, are not
communicated to unauthorised individuals.

August 2025