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• Permanent
• Full time

Contract Type

Permanent

Hours

Full time

Location

Nightingale House, SW12 (Hybrid: 4 days in office / 1 day WFH)

Sector

Administration

Salary

£34,000

Closing date

Applications accepted on a rolling basis

Role & Responsibilities

The Donor Services & CRM Lead will provide database and income administrative support to the fundraising team using Raisers Edge CRM. The role will play a significant part in supporting the accuracy and reliability of data in Raiser’s Edge, preparing analytical reports, processing donations, issuing invoices and receipts to donors.

Key Responsibilities and Accountabilities

Fundraising Database Management (Raisers Edge)

• Regularly update and cleanse donors’ data to ensure consistency and accuracy

• Prepare and execute data imports into Raiser’s Edge

• Prepare data for direct mail campaigns, E-shots and post-campaign evaluation

• Complete monthly and quarterly summary reports

• Ensure all filing is kept up to date: hard copies (paperwork) and soft copies (online).

Donation Processing

• Process daily donations – received online and through the post

• Responsible for batch entry and total reconciliations/validation reports

• Produce standard acknowledgement emails, letters, invoices and receipts

• Maintain Gift Aid declarations on the database and process quarterly Gift Aid claim.

Working alongside the Finance Department

• Reconcile donation receipts with finance department on a monthly basis

• Ensure direct debits are managed in accordance with donors’ wishes

• Raise purchase orders via internal system as and when required

• Maintain spreadsheet of annual database budget – forecasted and actual expenditure.

Fundraising Events Support

• Maintain accurate data for invitee lists, ticketing and post-event follow up with RE Events module

• Create data reports for event invitations and communications

• Process event income: tickets, sponsorship, raffle and donations

• Support post-event financial reconciliation

• Assist with donor engagement, including personalised thank-you letters

• Analyse event performance metrics, ROI and donor engagement data to inform future fundraising strategies.

Fundraising Support

• Process all Legacy donations with required documentation

• Oversee Celebrations campaign – record donations, send cards and certificates to donors

• General admin duties to support the Head of Fundraising, as needed.

Other

• Work closely with key Trustees as and when required

• Support the Team by contributing to meetings and taking on ad hoc projects

• Promote positive working relationships in line with Nightingale Hammerson’s values with colleagues, residents, volunteers, relatives and visitors

• Ensure that all activities meet the requirements of the Charity Commission, the Institute of Fundraising’s code of conduct, General Data Protection Regulations (GDPR) and other relevant statutory obligations together with best practice and in accordance with Nightingale Hammerson’s internal compliance policies

• Ability to work at both Nightingale House and Hammerson House.

Standard Responsibilities

Adopt and comply with Nightingale Hammerson’s values, policies and procedures and regulatory frameworks including:

• Code of Conduct

• Health & Safety

• Data Protection, privacy and use of IT resources

• Regulatory standards and probity

• Risks and internal controls framework

• Human Resources policies and procedures

• Equality and diversity.

No role profile can cover every issue which may arise within the post at various times. The post holder is expected to carry out other duties from time to time, which are broadly consistent with those described.

Person Specification

Education

University Degree or equivalent business qualification (Desired)

College: A-Levels (Essential)

Experience Required

• Minimum of 1 year experience using Raisers Edge CRM database experience (Essential)

• Advanced knowledge of Microsoft packages – Word, Excel, PowerPoint & SharePoint (Essential)

• Experience in project management including goal setting and performance reviews. (Desirable)

• Experience using Power BI or equivalent reporting software (Desirable)

• Experience in fundraising or sales sector (Desirable)

Knowledge and Skills required

• Experience in data cleaning, validation, and import processes (Essential)

• Proven ability to track and report income (Essential)

• Strong technical skills

• Great telephone manner (Essential)

• Good writing and presentation skills (Essential)

• High levels of accuracy and attention to detail (Essential)

• Self-motivated and able to work independently and effectively, as well as part of a team.(Essential)

Additional Information

• There may be occasions where the post holder is required to work outside of standard hours.

• The post holder will be required to carry out their work across both homes at Hammerson House, N2 and Nightingale House, SW12 which will be the primary location.

• Enhanced DBS check required

For more information and to be personally recommended for the role, please contact yb@theworkavenue.org.uk

Code: J-02

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