Project Worker - Passage House

Job Reference: Project Worker
Date Posted: 28 October 2025
Recruiter: The passage
Location: London
Salary: £33,524
Role: Frontline jobs
Job type: Permanent
Work hours: Full Time

Job Description

POST: Project Worker - Passage House

Contract: Permanent Fulltime

Salary: £33,524 pa Point 14 (NJC scale 15-19) inc LW + pension and other benefits.

Hours: 35 hours per week – working a Mon-Fri rota covering lates between 2 – 1030pm.

Annual Leave: 34 days pro rata including Bank Holidays and statutory holidays

Probationary Period: 6 months

Notice Period: 4 weeks

Responsible to: Assessment and Resettlement Coordinators

JOB PURPOSE

The Project Worker will support the Assessment and Resettlement Team and will maintain a high quality psychologically informed environment as well as ensuring that residents have the opportunity to engage in meaningful activities and initiatives.

MAIN TASKS AND DUTIES

To provide excellence in all areas of service delivery to the residents of Passage House.
To provide support with daily operational duties including the provision of dining room cover between 5-630pm.
To Book clients into the service promptly and accurately, ensuring all relevant systems, records, and documentation are kept up to date to support effective service delivery
To ensure that any health and safety and safeguarding concerns are reported appropriately using the correct systems
To handle incidents effectively, prioritising the safety of the clients and the building, and dealing with them in an appropriate and sensitive manner that considers the clients’ needs at all times
To ensure accurate and timely record keeping using the Inform database as well as client files and ensure all record keeping and information sharing is kept securely in line with procedures
To assist in daily housekeeping tasks including room checks, welfare checks and void turnaround activities.
To ensure clients and their concerns are treated with dignity and respect at all times

To offer meaningful activities and initiatives to engage Passage House clients.
To negotiate and liaise with both internal and external agencies on behalf of Passage House residents while ensuring The Passage is represented in an appropriate and professional manner at all times.
To support other staff and other Passage teams by contributing to joint initiatives.

GENERAL RESPONSIBILITIES

In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.

To participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.

To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.

To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality.

To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.

To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage[1].

Undertake any other duties that may be required which are commensurate with the role.

Note: The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. It should be understood that the nature of individual roles will evolve and change as service, service users and funders needs change. Consequently The Passage will revise this Job Description as required in consultation with post holders.

DISCLOSURE AND BARRING CHECKS

The Passage aims to promote equality of opportunity for all with the right mix of talent, skills and potential. The Passage welcomes applications from diverse candidates. Criminal records will be taken into account for requirement purposes only when the conviction is relevant.

As The Passage meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to a criminal record check from the Disclosure & Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.

Person Specification: Project Worker – Passage House

The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post. When completing your application form, please address criteria E1 to E4 and K1 to K5 demonstrating your experience and knowledge, giving evidence of your experience and abilities.

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EXPERIENCE

E1: Experience of delivering support services to socially excluded adults who may not wish to engage with services in a residential or similar setting.

E2: Experience of working within a team and achieving strong and effective relationships with others in order to achieve organisational aims and objectives.

E3: Experience of working with clients who have survived extreme trauma, are living with Personality Disorder, diagnosed or otherwise, and or other mental health issues.

E4: Experience of supporting clients with substance misuse issues and also duel-diagnosis who may be resistant to accessing treatment.

KNOWLEDGE

K1: Knowledge of homelessness, understanding of the varied needs of entrenched homeless people and those at acute risk of homelessness or those who persistently refuse offers of support.

K2: Knowledge of Health and Safety, and the implications of this in the working environment.

K3: Knowledge of requirements of Supporting People and the Housing First philosophy and working practices within a residential setting.

K4: An understanding of the range of approaches and methods appropriate for working with a difficult to engage or chaotic client group and a willingness to be creative and take risks in order to support clients to meet their needs and aspirations.

K5: Knowledge and understanding of safeguarding procedures.

[1] Vincentian Ethos As a Vincentian organisation, The Passage strives to be inclusive; encompassing a diverse and rich culture from within our members, clients, volunteers and staff. This approach is reflected in our core Values and it is important that all staff have respect for this. (refer to full Vincentian Ethos Statement).

Closing Date:

Monday 17th November 2025