Our jobs board is constantly changing with new jobs being added every day. If you would like to apply for any of the jobs we are advertising, please be in touch with your Work Avenue adviser or contact Yael yb@theworkavenue.org.uk stating which role you are interested in.

To advertise a vacancy, please click here. 

• Permanent
• Full time

Contract Type

Permanent

Hours

Full time

Location

Hybrid

Sector

Operations

Salary

£24,000-£28,000 (DOE)

Closing date

18th Otober 2025

TouchRight is a fast-growing SaaS platform helping property professionals streamline inspections, stay compliant, and deliver smarter service. With over 500 customers and exciting new features on the horizon – including AI-powered photo descriptions and compliance-ready templates – we’re expanding our team to support our next stage of growth.

We’re looking for a Customer Success & Support Associate to join our passionate team. If you love helping users succeed, solving problems, and making tech feel human, this role is for you.

What You’ll Do:

• Support new customer onboarding and setup

• Help users get the most out of TouchRight’s features

• Monitor customer health and usage trends

• Maintain and improve our Knowledge Base and help content

• Respond to customer queries via email, chat, and ticketing system

• Troubleshoot common issues (login, navigation, report formatting)

• Understand client needs and ensure our software meets their requirements

• Conduct software demonstrations

What You’ll Bring:

• 1–2 years in customer support, SaaS onboarding, or helpdesk roles

• Strong written communication and problem-solving skills

• Empathy, patience, and a user-first mindset

• Comfortable using CRM, ticketing, and knowledge base tools

• Experience in property management industry and tech platforms is a bonus

Why Join TouchRight?

• Competitive salary + commission

• Flexibility to work remotely or come into the office

• Opportunity to grow with a leading software company

If you’re confident, driven to succeed, tech-savvy, and eager to help property professionals work smarter, apply now or reach out for an informal chat – we’d love to hear from you

For more information and to be personally recommended for this role, please contact yb@theworkavenue.org.uk

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