Community Action Suffolk
Recruitment Pack

Brightspace Building Supervisor

Welcome from Hannah Reid, Chief
Executive of Community Action Suffolk

 Dear Applicant
Thank you for your interest in working for CAS and the role we
are currently advertising.
CAS is a diverse and responsive organisation and I am incredibly
proud to lead such a trusted and passionate team. Our enabling work
has such a positive impact on VCFSE organisations and the
communities they serve.
This application pack should provide you with all the information you
need about the role, as well an idea as to what CAS is all about,
what we do and where we see our future.
We achieve this through our high performing and motivated staff
team as well as our person centred approach to our work keeping
people and communities at the heart of what we do. As well as
making a difference in our communities you will find that the CAS
team provide a friendly and collaborative environment to work in and
no two days are the same.
I hope that you will find this opportunity both interesting and exciting
and will consider submitting an application to join us.

           Hannah Reid, Chief Executive

www.communityactionsuffolk.org.uk

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@communityactionsuffolk

About CAS

We exist to ensure the sector is supported, safe and sustainable. We
provide (or signpost) whatever is needed behind the scenes to enable this,
so the sector can concentrate on doing what it does best – making Suffolk
an incredible place in which to live and work.
CAS supports organisations in the sector to enable them to operate more
effectively. We provide a voice for organisations and groups who may not
otherwise be heard and represent their interests to the private and public
sectors. We do this through conferences, workshops, events, specialist
networks, and by consultation with the sector.
We work closely with a wide variety of partners from other sectors including
Suffolk County Council, Borough and District Councils, Town and Parish
Councils, Health and Police, along with partners from the private sector such
as New Anglia Local Economic Partnership and local businesses.
All these parties have a vital role in improving the lives of people in Suffolk
and by working together we ensure Suffolk is the best place it can be for all
those living and working here.

Our Vision
Community Action
Suffolk’s vision is that
Suffolk is a county
where every community
aspires, thrives and
grows.

Our Mission
Community Action Suffolk’s
mission is to strengthen and
champion community action in
Suffolk by supporting the
voluntary, community and social
enterprise (VCFSE) sector in its
work.

www.communityactionsuffolk.org.uk

@commactionsuff

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Our mission is underpinned by our 4 Strategic Priorities...

1.Supporting a
diverse and
resilient VCFSE
sector to build
capacity and
sustainability

2.Stimulating
and developing
impactful
community and
voluntary action

3. Creating and
maintaining
influential and
equitable beneficial
relationships
between public,
private and VCFSE
sectors

4. Develop CAS as
a sustainable and
essential business
in Suffolk, driven
by continuous
improvement and
innovation

...and our 2 new Development Priorities...

Addressing
Inequalities
&

Tackling the
Climate
Emergency

www.communityactionsuffolk.org.uk

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@communityactionsuffolk

CAS VALUES

Collaborative

Enabling

Person
Centred

Responsive

Trusted

Our values represent
who we are, how we work, our
aspirations, purpose, & our
goals.
Chosen by our staff team, we
reflect them in everything we do
both internally and externally.

www.communityactionsuffolk.org.uk

@commactionsuff

community-action-suffolk

@communityactionsuffolk

The role at a glance

Hours - 15hpw – 5 hours per day spread over 3 days

Salary - £30,681 FTE £12,272.40 Actual

Start date - July 2025

Location - Brightspace, Ipswich

Accountable to - Chief Operating Officer

Contract term - Permanent

Application deadline - Applications for this role will be reviewed and
considered on an ongoing basis until the role is filled.
Interviews will be arranged according to availability.

Please contact louise.bradshaw@communityactionsuffolk.org.uk for more information

www.communityactionsuffolk.org.uk

@commactionsuff

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@communityactionsuffolk

JOB DESCRIPTION

JOB TITLE: Brightspace Buildings Supervisor SALARY:  £30,681 FTE

                  £12,272.40 Actual

HOURS: 15hpw – 5 hours per day spread
over 3 days

TERM:  Permanent

REPORTS TO: Chief Operating Officer

LOCATION: Brightspace, Ipswich

JOB PURPOSE

Oversee the daily operations, maintenance, and safety of the Kirkley Centres building facilities and ensure
the centre is operational and welcoming to tenants and users
Supervise and coordinate the building centre staff and external contractors
Monitor facility usage and manage scheduling for events and activities within the building
Ensure compliance with health & safety conducting regular inspections and risk assessments as assigned
by the Chief Operating Officer (COO)
To be an ambassador for CAS, supporting and promoting CAS’s diverse range of products and services
To be a positive and flexible member of a high performing, innovative and enterprising CAS team

MAIN DUTIES AND RESPONSIBILITIES

Oversee the daily operations, maintenance, and safety of the Brightspace building facilities and ensure
the centre is operational and welcoming to tenants and users

Take responsibility for maintenance and upkeep of the building, fixtures, fittings and furniture in conjunction
with external contractors where applicable
Work with the COO to plan and manage maintenance and improvement of the spaces and the annual
maintenance program
Source and order building and maintenance supplies and equipment as needed
Coordinate approved repairs and upgrades in collaboration with contractors and maintenance teams
Manage the day-to-day building and maintenance budget to cover small essential purchases
Assist in updating or developing relevant building operational policies/procedures and ensure they are
effectively implemented
Ensure that new users, tenants and staff are familiar with the safety and operational aspects of the
Brightspace, undertaking or overseeing inductions where required
Act as a key holder for the Brightspace

Supervise and coordinate the building centre staff and external contractors

Work with the Brightspace staff to ensure the building, its facilities and rooms are ready and appropriate for
use
Provide building guidance and support to team members by conducting regular briefings or training to
ensure ongoing development and compliance with procedures
Ensure friendly and professional customer service to, and regular and effective communication with,
Brightspace staff, users and tenants at all times

Oversee the staffing levels to ensure appropriate cover is provided for the safe and secure opening/ closing
of the building
Manage contractor activities on-site, ensuring quality and safety standards are upheld and works
undertaken within budget
In consultation with the COO, ensure that all appropriate services contracts are procured, supervised and
delivered, and that delivery is effective, safe and compliant

Monitor facility usage and manage scheduling for events and activities within the building

Assist in the preparation and management of the building maintenance budget
Play a key role in marketing the Brightspace room hire and office units in conjunction with the Marketing and
Communications Manager
Oversee the letting and management of office space and ensure that the tenants operate within the terms of
their agreements
Track expenditure, energy usage and report on cost efficiency and resource allocation
To monitor and approve expenditure under appropriate budget headings as may be delegated by the COO,
to be reviewed annually
Be responsible for checking contractor’s schedules of work, method statements, risk assessments and
health and safety policies
Ensuring that written quotations for work are secured according to CAS Financial policy and regulations
Support the COO in the implementation of the organisation’s environmental policy and strategy in relation to
Brightspace

Ensure compliance with health & safety, conducting regular inspections and risk assessments as
assigned by the Chief Operating Officer (COO)

Actively participate in the management, administration and implementation of the building's health and
safety policies and procedures
In consultation with the COO, ensure that relevant risk assessments related to Brightspace are regularly
reviewed and updated, taking account of changes in legislation and best practice
Coordinate with external inspectors and maintain records of safety inspections and compliance audits
Monitor and manage building access systems, alarms, emergency lighting, and evacuation procedures
Maintain oversight of all incident and accident reports. Report to the COO on any incident and accident
trends or learning
Act as a Fire Warden, with responsibility for the correct operation of the Emergency Evacuation plan and
Fire Safety procedures. Manage regular fire alarm tests
Act as a First Aider, manage First Aid supplies

To be an ambassador for CAS supporting and promoting CAS’s diverse range of products and services

To develop and maintain an expert working knowledge about the diverse range of CAS’s products and
services and seek to raise awareness and promote these wherever possible
To be a first point of contact to share knowledge about who to turn to for support in CAS
To work with the wider CAS team to raise awareness of CAS’s services and activities so they can promote
our diverse range of projects to their stakeholder groups
To actively promote the benefits of CAS Network

To be a positive and flexible member of a high performing, innovative and enterprising CAS team

To work collaboratively with colleagues to find solutions to issues as they arise
To demonstrate and apply the CAS values in the services supplied
Undertake any other duties as requested by the CAS ET team

PERSON SPECIFICATION

Assessment methods: I – Interview / P- Presentation / AP- Application Form / T- Test

Essential

Desirable

Knowledge,
Experience and
Skill

Proven experience in facility management
or building supervision (AP, I)
Excellent communication and
interpersonal skills to interact with a range
of stakeholders (AP, I)
Knowledge of health and safety
regulations and maintenance practices
(AP, I)
Ability to manage, lead and support
individuals and teams, working
collaboratively and productively to achieve
targets (AP, I)
Demonstrable experience of providing
excellent customer service (AP, I)
Excellent time management and
organisational skills, with ability to
multitask, prioritise and problem-solve
within clear delegated levels of authority
(AP, I)
Strong knowledge of IT packages,
Microsoft Office and Outlook (AP, I)
Good written and verbal communication
skills, including good telephone manner
and ability to present well in person (AP, I)
Ability to make effective use of resources
within agreed budgets and schedules (AP,
I)
Willingness to adopt a flexible and
adaptable approach to day-to-day
workload (AP, I)
Work effectively independently and as
part of a team (AP, I)

Financially numerate, with the ability to
manage budgets effectively (AP, I)
A willingness to undertake as necessary
training in all aspects of the job including
health and safety (AP, I)
An understanding of contractor and
supplier procurement and management
(AP, I)
Previous experience of acting as a fire
warden and/or first aider (AP, I)

Attributes

A commitment to CAS, our values and an understanding of our services (AP, I)
A commitment to tackling inequalities, promoting diversity and inclusion across all services
(AP)
Excellent team player with a positive attitude, flexible and a can-do attitude to “muck in”
where required (AP)
A collaborative and solution-based approach to solving problems (AP, I)
Ability to self-manage, organise, balance, and deliver against a range of competing priorities
(AP, I)
An ability to contribute to an emotionally healthy and fun working environment (AP)
Frequent travel around the county and so an ability to travel within Suffolk or further afield as
necessary (AP, I)

Community Action Suffolk encourages learning and development and therefore, if you don’t meet all the above criteria, but feel you have
demonstrable experience which relates to the role and the activities outlined, please apply. We will work with the successful candidate to build
on their strengths and development areas and ensure a tailored induction and training programme is put in place.

  How to Apply
      To apply you will need to complete our application form

Closing date; Applications for this role will be reviewed and
considered on an ongoing basis until the role is filled.
Interviews will be arranged according to availability.

We therefore encourage you to submit your application at the earliest opportunity to
avoid disappointment, as we reserve the right to close this job listing once a
successful candidate is appointed.

Should you not hear from us within 5 working days from receipt of your
application you have not been selected for an interview.

 You can find a link to the application form below:
https://www.communityactionsuffolk.org.uk/wp-
content/uploads/2023/10/Community-Action-Suffolk-Application-Form-October-
2023.docx

As part of your application you will be asked to:
• Tell us why the position appeals to you, and how your skills and experience
demonstrate your suitability for the role.

• Provide full details of your education and employment history including dates

• Include how you have demonstrated the CAS values of: Person Centred,
Collaborative, Trusted, Responsive and Enabling within your supporting
statement

• Provide details of two referees. One of your referees should be your current or
most recent employer. All posts are subject to satisfactory references as detailed
in the selection process section below.

Your completed application form should be sent to
louise.bradshaw@communityactionsuffolk.org.uk or posted to Community
Action Suffolk, Brightspace, 160 Hadleigh Road, Ipswich, IP2 0HH. Please mark
your application for the attention of Louise Bradshaw.

When submitting an application please state where you saw the post advertised.

www.communityactionsuffolk.org.uk

@commactionsuff

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@communityactionsuffolk

to completing our Application Form

CAS aims to ensure that comparison between applicants for posts is thorough, fair
and in line with our Equal Opportunities Policy. It is therefore essential that you
complete the application form fully as it will be used to assess whether or not you
are shortlisted for an interview.

Please ensure you fully read the Job Description and Person Specification for the
role before completing the application form.

The application form is in two sections and section A and the Equal Opportunities
Form will be separated from the application before being given to the recruitment
panel for shortlisting.

Your application will be assessed against the responses you provide in section B.
Please ensure you relate your answers on your application to the requirements set
out in the person specification and where possible provide examples. Please
address each point in sufficient detail as incomplete sections may impact on the
likelihood of your application being shortlisted.

Please do not send us a CV as part of your application or to apply for the role. We
will only consider candidates who have completed the application form. If there is
insufficient space on the application form, you may attach supplementary sheets
but please include your name and the position you are applying for.

www.communityactionsuffolk.org.uk

@commactionsuff

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@communityactionsuffolk

Benefits of working for CAS
Our people are passionate about what we do and the difference it makes to the
communities we work in and the people that live in Suffolk. Working in the
Voluntary, Community and Social Enterprise sector has never been more
interesting, offering talented people the opportunity to innovate, use their skills
and expertise to make a difference.

We recognise that our people are central to what we do and the services we
provide. We are committed to creating positive and fulfilling roles and providing
environments where people flourish, develop and have the opportunity to make a
real difference in delivering good quality services.

The benefits we offer to colleagues to support them in delivering their crucial role
includes the following:

          Blended working where role allows

          Flexible working options to support work/life balance

          33 days increasing to a maximum 36 (FTE) annual
        holiday which includes an allowance for bank holidays

          Up to 4% matched pension contribution

          2 days pro rata volunteering days to support volunteering in Suffolk

          Staff Discounts Scheme for a range of retailers including; shopping,
          holidays, insurance, eating out and health and leisure activities

          Company Sick Pay Scheme

          Continued Professional Development for job related development

          Family Friendly policies and practices

          Tailored induction

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Selection Process
Shortlisted candidates will be contacted and offered an interview date and time. Candidates will be
notified of the method of interview. If the interview is face to face you will be notified of the location
the interviews will be held and provided with directions. All interviews will be confirmed via email
once agreed.

As part of the interviews candidates will be required to take part in a discussion or presentation
about our CAS values. The format for this discussion will be confirmed when the interview date and
time is accepted.

Referees
Always ask your referees permission before giving their contact details for your application. One of
your referees should be your current or most recent employer/line manager, academic tutor or a
volunteer manager if applicable. Please do not give details of family and friends.

Referees will only be contacted after an offer has been made and accepted. We will confirm with
you before we approach your referees.

Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we
will always endeavour to be as accommodating as possible.

If you require a different format of the application form, such as large print, or you would like to
discuss any specific requirements, please get in touch with us at
louise.bradshaw@communityactionsuffolk.org.uk or call 01473 345400 and ask to speak to a
member of the HR Team.

Equality, Diversity and Inclusion
CAS is an equal opportunities employer which welcomes applications from all sections of the
community.

Everyone can expect to be treated with consideration and respect and CAS is committed to
providing an inclusive environment for all. Good working relationships enable the full potential,
creativity and productivity of each individual, in an atmosphere where everyone can learn and work
without prejudice, discrimination or harassment.

The application pack contains an Equal Opportunities Form which we encourage you to complete
and return with your application. Please be assured that this form is not part of the application
process and it is removed prior to the shortlisting process.

The data we obtain from these forms is analysed to support our commitment to equal opportunities
and the information will be used to help guide our recruitment strategies.

www.communityactionsuffolk.org.uk

@commactionsuff

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@communityactionsuffolk

Why work for Community Action Suffolk?
Here's what our staff have to say...

“Every day is different at CAS because the services we offer are so varied, and you never quite know what ideas or challenges our
customers will want support with. This provides lots of opportunities to connect and collaborate with colleagues across the
organisation, who may be working with the same people, or have relevant knowledge or skills to support you with your work.
Working in this way is a great way to get to know colleagues across different teams and to share ideas and experiences, and staff are
very supportive of each other.
As an organisation, CAS enables staff to have an effective work life balance, through blended working policies, and flexibility with
working hours when needed. Due to this, I have been able to move from part time working into a full time role that fits around my
commitments as a parent.
In the 6 years I have worked for CAS I have been able to progress through variety of roles. Having started at CAS as the receptionist,
this gave me a great understanding of the wide range of services and support that CAS provides. I have been given the opportunity to
undertake training, learn new skills and work on a variety of projects over the years and now co-ordinate 2 projects within the
organisation.”    Liz - Community Food Partnership Officer

"CAS show they care for their employees. As I had dedicated 10
years to customer service at XXXX, I was nervous about moving on
to a new career, but CAS has definitely proved most beneficial for
me and my family. My health and wellbeing have improved
massively and the work environment, including all the staff, have
been most welcoming – it’s a joy to be at work."
Hannah - CAS Subsidiary Officer

"Having worked in the corporate world for over 30
years. Working for CAS has been like a breath of
fresh air. I received a very warm and professional
induction. The staff are extremely helpful, friendly and
nothing is too much trouble. A thoroughly enjoyable
place to work."
Trevor – Head of Voluntary & Community Action

"When I started working at Community Action Suffolk, I was
taking a leap from part time work around my young family to
working full time. They assured me that flexible working was
in place and now, nearly two years on, I wish I had joined
sooner! CAS ensures there doesn’t have to be a choice
between being a parent, or working, by allowing for there to
be a healthy work-life balance. The team is amazing,
everyone supports each other, it really is a joy to come to
work and see colleagues. Everyone is valued and, as an
organisation, the staff really are kept at the heart of the work
they do. Training opportunities, personal CPD and staff
progression are encouraged, which allows for personal and
professional growth at your own pace. The projects that CAS
run are really varied, but everyone supports each other and
genuinely takes interest in what is going on within the
community. I feel fortunate to be part of a fantastic
organisation who I am proud to represent and work for."
Sarah - Community Development Officer

“Well, what can I say! I’ve been here since 1998 and I can honestly say I fell into my first job here purely by chance. I didn’t know
anything about the charity or what it did at that point, and I applied on a whim! I liked the sound of it. I started as a part time
secretary and librarian (for the smallest library ever!). Since then, I have undertaken various roles at CAS and within one of its
predecessor organisations, varying from working with Village Halls, being the Rural Transport Partnership Officer, Quality
Standards Officer, Reception and Buildings Supervisor and Community Oil Buying Co-ordinator! Pretty varied roles I’m sure you’ll
agree. Currently my work is around undertaking Research and supporting our Network Membership scheme. The one consistent
thing throughout my time with CAS is the lovely people you get to meet and work with. That is the overriding comment made
when people join or leave the organisation, that everyone here is lovely and that we all work as a team. Though many of us work
in different areas, on different projects and at different times of the day and week and from different locations, there is always
someone around who you can bounce ideas around with, ask for help from or simply have a chat with.”
Nat – Resources Officer

www.communityactionsuffolk.org.uk

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@communityactionsuffolk

Get in touch

To find out more about Community
Action Suffolk please visit our
website
www.communityactionsuffolk.org.uk
Call us on 01473 345400
or email
info@communityactionsuffolk.org.uk

www.communityactionsuffolk.org.uk

@commactionsuff

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@communityactionsuffolk