RECRUITMENT PACK

Membership
Engagement Officer

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Membership Engagement OfficerInternet Watch Foundation Recruitment PackWorking to stop child sexual abuse online

Protecting children is at the heart of

Sadly, the internet makes it easier to share

•  Working together. With international

everything we do. For nearly 30 years, since

these images. We use advanced technology

partners in government, law

the early days of the internet, our job has

and human expertise to help young victims. If

enforcement, reporting hotlines, charities

been to help victims of child sexual abuse by

we can remove the record of suffering online

and the tech community we work to

hunting down and removing the online record

and stop those images circulating, then we can

stop illegal images of children being

of the abuse.

stop the abuse being perpetuated. This makes

circulated again and again. We share vital

the internet a safer place for all children

information that could lead to the rescue

It’s a tough job. Our image analysts are

and adults.

amongst the best in the world. The children in

of a child from terrible abuse.

the pictures are real. Their abuse and suffering

How we do this

•

IWF Hotline. This gives people a safe

is very real. Our experts never forget that.

•  Our team of human analysts. Tech

The criminals who sexually abuse children,

companies and law enforcement

then record their suffering and share the

worldwide trust the assessments,

horror online are ruthless. Sometimes they

experience and knowledge of our

create images with audiences in mind. Victims

extraordinary team of people.

range from babies to young teens. Abusers are

often experienced at online grooming, skilled

at manipulating young minds. Sometimes

victims don’t even realise they are being

abused until it’s too late.

•  Tech-for-good. Our in-house tech team

build tools designed to make it easier to

identify and remove online images and

videos of child sexual abuse. In short,

tech to protect kids.

and anonymous place to report online

images and videos suspected to show

the sexual abuse of children. Our team

of dedicated Hotline Analysts work

tirelessly to locate and seek the removal

of criminal imagery making the internet

safer and protecting survivors from

repeated victimisation.

The children in the
pictures are real.
Their abuse and
suffering is very real.
Our experts never
forget that.

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Membership Engagement OfficerInternet Watch Foundation Recruitment PackOur Chair & CEO

The IWF sits at the forefront of fighting for

victims of child sexual abuse. We’re seen

as global leaders, standard-setters, and

team players. Our strong relationships with

companies around the world have enabled

us to carve a much-needed place to both

protect children and provide the means by

which industry partners can ensure that their

websites, platforms, games, and online spaces

are safer for us all.

Since 1996, the IWF’s unmatched work and
determination has led to the removal of
millions of criminal images and videos from
the open internet. Our datasets and services
are used to protect more than 4bn online users
and accounts globally.

This is possible because of the commitment
and fortitude of the incredible IWF team. Every
department from our front-line analysts to our
People team, plays a critical role in helping us
achieve our mission of a global internet free

from child sexual abuse material.

We’re trusted as an extremely safe pair
of hands by governments, tech companies,
law enforcement and other child protection
non-profits.

Catherine Brown, Chair

Tracking down and identifying truly harmful

Working at the IWF is not for everyone, but

I’m proud to say I lead the team at the IWF.

child sexual abuse imagery is at the very core

for our team, knowing they have contributed

Every person, regardless of which department

of what we do at the IWF.

to the removal of thousands of images and

they are in, works with a sense of tireless

We develop cutting-edge technologies, and

work with some of the biggest tech companies

on the planet - but without the skills,

knowledge, and determination of our amazing

team, there is no way this vital work could

be done.

videos of child sexual abuse from the internet,

determination and passion which is vital to

helped prevent the future revictimisation of

delivering our mission.

victims, and even helped rescue children from

abusive, dangerous situations, makes this the

most satisfying place to work in the world.

Kerry Smith, CEO

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Membership Engagement OfficerInternet Watch Foundation Recruitment Pack
Our vision
Our vision

We’re creating an internet free from child sexual abuse that is
We’re creating an internet free from child sexual abuse that is
a safe place for children and adults to use around the world.
a safe place for children and adults to use around the world.

Our mission

We detect, disrupt, remove, and prevent

Child sexual abuse images and videos are

Our work relies on compassionate and

online child sexual abuse material using

just as much a weapon as a knife. We actively

resilient staff members, across  diverse teams,

our expertise and resources as effectively

search for this imagery and for the past 29

including Analysts and Assessors in our

as possible.

years, we’ve given people a safe place to

Hotline, Finance, Admin, Communications and

The Internet Watch Foundation (IWF) is a child

protection organisation, utilising ground-

report it to us, anonymously, now covering

Technology, who are all highly trained and

54 countries.

carefully looked after.

breaking tech to make the internet a safer

We assess every report we receive. If it shows

The children in these pictures and videos are

place for children and adults across the world.

the sexual abuse of a child, we make sure the

real. The suffering captured in this imagery

image or video is removed from the internet.

and the knowledge that it could be shared can

We provide bespoke services, products and

haunt a victim for life.

We’re a not-for-profit organisation, supported

by internet, tech and social media industries,

private companies and the generosity of

ordinary people.

We work closely with police, governments,

We care.

the technology sector and NGOs globally, who

trust our work.

datasets to our industry Members to prevent

the imagery from re-appearing and make it

harder for offenders to find and share.

That’s why it’s our mission to remove this

material for good. And to show every child

there is someone out there who cares

enough to help.

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Membership Engagement OfficerInternet Watch Foundation Recruitment PackOur values

It’s a huge responsibility to have the job of searching for, stopping,
removing and preventing child sexual abuse imagery online.

We don’t take this lightly. Our values act as

Being excellent

•  Preventing internet users from

•  We respect, value and encourage

our backbone, our core strength, a guide and a

reminder of the importance of our work. They

are embedded in everything we do.

Being open and honest

•  We treat every child victim of sexual

abuse with the utmost and total respect;

•  Every day we strive to be the best in

the world at what we do;

•  We set the global standard of

best practice;

accidentally stumbling on child sexual

individual contributions to our work

abuse images and videos;

and mission as well as those of our

•  We make it harder for criminals to find

wider teams;

child sexual abuse imagery online, by

•  A supportive environment is vital for

disrupting the illegal sharing.

people who work to protect children. We

•  We build Tech-for-good tools to help

defend child victims of sexual abuse. We

Being team players

•  We always act with integrity and

make the internet a safer place, by:

•  Working together is vital. We always

professionalism;

•  Protecting child survivors of sexual abuse

•  We make sure our communications

from being victimised again and again. By

acknowledge the importance of

partnerships;

and actions are appropriate, true,

stopping offenders sharing pictures and

•  We recognise, reward and celebrate our

transparent and accountable.

videos of the abuse online, we’re making

success and achievements. If we win, so

it more difficult for these criminals to

do children.

perpetuate the abuse;

•  Creating a caring and safe internal

environment

promote best-practice welfare for our

staff who are committed to stopping the

spread of child sexual abuse imagery;

•  We encourage constant learning and

personal development. It helps people

thrive. It’s good for us all.

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Membership Engagement OfficerInternet Watch Foundation Recruitment Pack

Building an inclusive culture

We are building an inclusive culture to make the IWF a place where
our people feel valued, have a voice and can be their authentic selves.

We value difference and diversity, not only

the systemic racism and inequality that is

behaviour. We are committed to challenging

because we believe it is the right thing to

experienced in the everyday lives of Black and

and preventing structural racism within every

do, but because it will help us to be more

minority ethnic people.

aspect of our work.

innovative and make better decisions.

We affirm explicitly our commitment to being

We commit to:

We always aim to recruit people who are most

an anti-racism organisation. We acknowledge

suited to the job and encourage applications

that racism causes significant harm and can

from people of all backgrounds – people of all

be both conscious and unintentional. As

•  Affirm our identity, explicitly and

publicly, as an anti-racism organisation;

ages, sexual orientations, gender identities,

an anti-racism organisation, we challenge

•  Employ individual and organisational

nationalities, religions and beliefs.

ourselves to understand and correct any

We fully support candidates with a disability or

long-term condition who require adjustments

during the recruitment process and throughout

inequities we may discover and gain a better

understanding of ourselves during this

purposeful process.

any subsequent appointment.

Addressing racism requires courage, respect

and compassion and may not always be or

seek to be comfortable.

exploration and examination of

bias, advantage, and oppression to

continually learn about and dismantle

racism and all its impacts;

•  Reflect our anti-racism in the culture of

our organisation through our policies,

procedures, and practices;

Anti-racism statement

IWF stands in unity with all who experience

racism and discrimination. As a team, we

are committed to better understanding

We have a zero-tolerance approach to racism

•  Particularly encourage applications

and condemn all racist and discriminatory

from Black, Asian and Minority Ethnic

candidates.

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Membership Engagement OfficerInternet Watch Foundation Recruitment PackJob description

With over 200 technology organisations

stakeholders, and supporting the effective

making up the IWF Membership base to fund

handover and nurturing of new Members from

and drive services uptake, this is a key role in

the Membership Sales team, with a particular

ensuing we provide the best customer support

focus on first-year engagement. You will also

to them.

Who we need

have experience in presenting information

confidently to groups, and in setting up events

such as workshops, and formal roundtable

We are looking for a proactive and

discussions.

relationship-driven Membership Engagement

Officer to deliver the membership value

and benefits experience that supports the

retention, stewardship and engagement of

IWF’s Member organisations. Working closely

with the Membership Engagement Manager,

You will monitor and maximise Member use

of IWF services to reinforce both the real

and perceived value of Membership. You will

also play a key role in tracking and reporting

on membership income, numbers and

budget lines, providing accurate and timely

this role is central to ensuring our members

information to support decision-making.

receive outstanding support, make full use

of IWF services and remain committed to the

organisation over the long term.

We are looking for someone who is outgoing,

highly organised, detail-focused and

confident working with stakeholders. You

You will help deliver a Member Engagement

will be comfortable using systems such as

Strategy that builds strong, enduring

Salesforce, SharePoint and Microsoft Office

relationships with our Members, driving

Suite to maintain accurate records, produce

service uptake and maintaining low attrition

reports and support effective member

rates. This includes overseeing the end-to-

communications.

end processing of Membership renewals,

You will also contribute to the day-to-day

coordinating with internal teams and external

delivery of membership services, working

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Membership Engagement OfficerInternet Watch Foundation Recruitment PackJob description (continued)

Details

collaboratively with colleagues across

Engagement Manager take ownership

•  Confidently present information to

Reports to: Membership Engagement

the organisation.

of the handover of new memberships

Members and stakeholders and support

Manager

This role offers a varied mix of relationship

management, administration, reporting

and coordination, and would suit someone

who enjoys working in a purpose-driven

organisation where strong engagement and

secured by the Membership team focused

the planning and delivery of engagement

on Membership sales & growth, paying

activities such as workshops, briefings,

Salary: £40,663.00 per annum + benefits

particular importance to Year-1 nurturing,

networking events and formal roundtable

Benefits:

strengthening and embedding strong

discussions.

relationships.

Other activities

professionalism are essential.

•  Where requested provide paperwork

Main accountabilities

Reporting to the Membership Engagement

Manager, you will be responsible for the

following areas:

•  Under guidance of the Membership

Engagement Manager, take ownership for

the retention and stewardship of existing

members.

•  With the support of colleagues, provide a

first-class, relevant and responsive service

to our members.

•  Working closely with the Membership

Engagement Manager, nurture and

including membership agreements &

relevant licenses to members.

•  Ensure records are up to date and accurate

using agreed IWF systems, including but

notlimited to Salesforce and Sharepoint.

•  Managing, tracking and reporting  on

membership income.

•  Day-to-day delivery of services to Members

by coordinating with IWF colleagues from

other departments.

•  Maintaining and updating Member areas

of the website ensuring content is current

and relevant.

establish strong relationships with our

•  Responsibility for liaising with the

current Members.

Membership Engagement Manager and

•  Use social media to promote the IWF.

•  Working with the Membership

Head of IT to ensure technical services are

delivered to Members efficiently.

•  Dealing with general telephone enquiries.

Provide support to the Membership team

including, but not limited to:

•  Supporting the Membership Engagement

Manager by attending meetings and making

presentations as required.

•  Generous annual leave entitlement

(Plus time off for Christmas closure)

•  Pension Scheme

•  Life Assurance

•  Private Health Care

•  Cycle To Work Scheme

•  Employee Assistance Programme

•  Producing accurate reporting using

Hours: Full time (35 hours per week).

Salesforce and Excel, or other tools as

We are a family-friendly employer

required.

and take a flexible approach around

•  Supporting and delivering marketing

personal commitments when agreeing

campaigns.

work patterns.

•  Updating the IWF website for the

Membership Team.

•  Helping to deliver events as required.

•  Maintaining accurate records.

Location: The role is based in Cambridge,

offering hybrid working.

The building is accessible with a lift and

disabled toilet.

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Membership Engagement OfficerInternet Watch Foundation Recruitment PackPerson specification

Educational qualifications

Personal qualities

Requirements

Educated to degree-level
or equivalent.

Criteria

Desirable

Be open to working flexibly,
out of hours when required.

Essential

Some limited travel, normally
within UK but may include
international as needed.

Essential

Contribute to a positive internal
communications environment.

Essential

Essential

Deliver IWF values
in every aspect.

Essential

Carry out any other reasonable
duties as may be requested.

Essential

Adhere to the requirements of
relevant legislation (i.e. Health
and Safety, Data Protection Act).

Essential

Essential

Essential

Essential

Essential

Experience

Ability to actively engage
with stakeholders as part of
a retention and stewardship
function.

Ability to understand the
sensitive arena in which the
IWF and its members and
customers operate.

Excellent presentation,
written and verbal
communication skills.

Meticulous record
keeping skills.

Proven ability to present
information confidently
to groups, and experience
in setting up events such
as workshops, and formal
roundtable discussions.

We’re a dog-friendly
organisation and
believe in the positive
impact dogs can
have on workplace
happiness and
well-being.

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Membership Engagement OfficerInternet Watch Foundation Recruitment PackHow to apply & more info

How to apply

Please download and complete

the following documents:

•  Application Form

•  Equal Opportunities Form

•  Confidential Disclosure Form

To ensure fairness and equality in our

application process, completion of an

More info

Website: iwf.org.uk

Annual Report: iwf.org.uk/annualreport2024

Social Media:

•  Bluesky: iwf.org.uk

•  X: @IWFhotline

•  Facebook: InternetWatchFoundation

application form is required. CVs will not be

•  LinkedIn: IWF

Listen to our Podcasts

Our podcast tells, for the very first time, the

story of online child sexual abuse through

the words of victims, the people fighting

to eradicate it, law enforcement, internet

companies and, even perpetrators:

iwf.org.uk/podcast

Our series of short podcasts feature exclusive

discussions with IWF staff, leading experts and

academics covering a wide variety of topics

accepted Please email the completed forms

to: recruitment@iwf.org.uk

Closing date:

Sunday 25 January 2026.

Formal interview:

Tuesday 3 February 2026.

Important note:

You will not be required to view criminal

images. The position is subject to an

enhanced DBS check.

•

Instagram: internet.watch.foundation

including our Hotline, tech, encryption, policy

•  YouTube: IWFHotline

Our office:

Discovery House

Vision Park, Chivers Way

Histon, Cambridge

CB24 9ZR  UK

Tel: +44 (0)1223 20 30 30

Email: recruitment@iwf.org.uk

and how these impact the criminal circulation

of child sexual imagery online:

iwf.org.uk/shortcast

A day in the life

We follow our Hotline Manager Tamsin on a

regular workday. Read more:

iwf.org.uk/adayinthelife

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Membership Engagement OfficerInternet Watch Foundation Recruitment Pack© Internet Watch Foundation - iwf.org.uk

Recruitment Pack