Vacancies

Family Outreach Worker

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About

The Family Outreach worker plays a vital role in supporting the families of clients to enhance their stability, well-being, and access to essential services. In this role, the Family Outreach worker will provide personalised assistance to families, strengthen connections with external partners and community resources, and collaborate with the team to ensure comprehensive and cohesive support. Additionally, they will establish structured communication and availability protocols to manage expectations and promote sustainable assistance for families.

Key Responsibilities:

Develop and Implement Family Support Plans

• Caseload Management: Maintain a focused caseload of 4–5 families at a time, ensuring each receives consistent, high-quality support
• Care Plan Development: Co-design and implement personalised support plans with families, focused on clear, achievable goals, addressing unique needs such as housing support, access to services, and emotional and practical assistance.
• Outcome Tracking: Regularly assess and monitor family progress, aiming for high satisfaction and meaningful, positive outcomes.
• Ensure all work complies with safeguarding and confidentiality policies and promptly escalate any concerns regarding the welfare of children or vulnerable adults.

Build and Strengthen External Partnerships and Professional Networks

• Networking and Outreach: Dedicate time each month to building relationships with key external partners, such as housing providers, domestic violence services, cultural support groups, and other community organisations.
• Professional Network Integration: Actively collaborate with members of each family’s professional network (e.g. healthcare providers, educators, social services) to ensure aligned and effective support.
• Partnership Development: Identify service gaps and cultivate partnerships with external agencies to broaden the range of resources available for families, especially during crises or complex situations.
• Crisis and Complex Needs Support: Utilize professional connections to extend the support network available to families, enhancing their access to comprehensive care.

Foster Team Collaboration and Communication

• Team Meetings and Case Discussions: Participate in regular team discussions to align family support strategies and incorporate team insights into care plans.
• Documentation and Information Sharing: Maintain detailed documentation on family interactions, progress, and needs to facilitate informed team coordination.
• Collaborative Problem Solving: Leverage the collective expertise of the team to address complex family needs and ensure proactive, cohesive support.

Develop Clear Communication and Availability Protocols

• Service Model Communication: Communicate service guidelines, availability expectations, and emergency protocols to families to promote mutual understanding and prevent miscommunication.
• Feedback-Driven Adjustments: Regularly gather and assess feedback from families to adjust communication protocols and improve service effectiveness.

To Apply:

• Please send your CV and a cover letter outlining your experience and motivation for applying to natasha@vip.org.uk by 19 November 2025.
• Please state the name of the job role you are applying for in the subject of the email.
• Interviews: First round - w/c 26 November 2025 Second round – w/c 4th December 2025