Are you passionate about supporting vulnerable adults in your community? Do you thrive in a role where every shift makes a real difference? The British Red Cross is looking for a compassionate and reliable Telecare Welfare Responder to join our dedicated team in Gloucestershire.

What does the role involve?

You’ll be part of a 24/7 response service, providing practical and emotional support to adults in their own homes who use Telecare alarms. Working on a flexible shift pattern, you’ll respond to alerts and attend service users’ homes within 45 minutes, offering reassurance, safety checks, and help accessing further support.

• Responding to Telecare alerts and providing non-personal care support in service users’ homes.
• Working flexibly across a 7-day rolling rota, including evenings, nights, and weekends and Bank Holidays.
• Carrying out welfare checks, risk assessments, and liaising with families and professionals.
• Maintaining accurate records and uphold safeguarding, confidentiality, and health & safety standards.

What do you need to be a Telecare Welfare Responder?

• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft 365
• Strong organisational skills and a professional telephone manner
• Knowledge of supporting Service Users who may be disabled and/or frail, cognitively impaired and who may have dementia or mental health issues
• Experience delivering high-quality services to the public
• Full UK driving licence and access to a vehicle
• Willingness to travel across Gloucestershire within 45 minutes of a call
• Right to Work in the UK. Unfortunately we are unable to offer sponsorship for this role.

Interested? The closing date for applications is 23.59 on  Wednesday 12th November 2025.

• Learning & Development:A range of career & learning opportunities.
• Discounts:Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work:Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.