Service Manager, Substance Misuse Recovery Centre

Location – Chelmsford
Hours – 37.5 hours per week
Working Pattern – Monday-Friday 
Salary Band – £35,000 to £40,000 per annum

Closing date – 4th December 2025

Lead Change in Substance Misuse Recovery – Service Manager Role in Chelmsford Centre

What its like to work for Open Road
Join a passionate team transforming lives across Essex.  Open Road provides drug and alcohol treatment services and offender support services across Essex & Kent including a range of interventions that deliver mentoring, advice and information programmes. Accredited with Investing In Volunteers, our mission is to empower a diverse range of individuals, families and communities to lead healthy and more meaningful lives, free from addiction, offending behaviour and disadvantage, to ensure healthier, happier lifestyles.

Job Purpose & Summary
To manage all staff, volunteers and students in the locality, to ensure that the AARCS and PAIRS services (and other services where applicable) are delivered in line with contractual requirements and service specifications. The Service Manager is responsible for promoting and leading an inspirational recovery-orientated workforce who can deliver outcome-focused, evidence-based practice. Providing day-to-day operational management using initiative to make decisions and requires an ability to develop and nurture an effective team within a culture that promotes learning and continued professional development.

Benefits to you

• Salary Band – £35,000 to £40,000 per annum
• 25 days annual Leave plus Bank Holidays, per annum, plus a day off for your Birthday!
• Health and Wellbeing app including e-gym, GP services and Mental Health helpline
• Royal London Pension and Death in Service benefit
• Tailored training and development opportunities

Why Join us?

• Be part of a supportive, values driven team
• Make a real difference in people’s lives
• Work in a dynamic, evolving service environment

What you need

– Strong leadership and people management skills with the ability to inspire and motivate a multidisciplinary team
– Ability to liaise and work in partnership with a wide range of professionals and agencies to support client’s engagement
– Proven experience in the substance misuse field, preferably in a line management role
– Accomplished written and verbal communication skills with a high degree of personal IT competency.

We welcome applications from candidates seeking flexible working.  Due to the client-facing and service delivery requirements of this role, regular on-site presence will be required.  Flexible working requests will be considered on a case-by-case basis, in line with business needs.

This position is subject to a Disclosure and Barring Service check at enhanced level.

Application

Please use the following link to complete our online application form.  Prior to starting please ensure you have all of the relevant information to hand.  Take time to review the job pack below as the shortlisting will be carried out with the Service Manager JD   and

Service Manager Person Specin mind.

Open Road Application Form (online form)

Open Road Equal Opportunities Form (online form) 

Alternatively, you can use this link to complete the form via word and email to shannon.fleming@openroad.org.uk

Open Road Equal Opportunities Form

Open Road values and respects the diversity and individual differences of our services users, staff and our volunteers.

Job Pack