To apply for this job, please complete the Online Application Form.

If you would prefer us to post you an application form, please call
023 9225 0001.

About Us

Rowans Hospice is a charity that provides free care and support to adults and their families living in the Portsmouth and South-East Hampshire region who have a life-limiting illness. Established in 1994, our income is generated by ongoing support of the local community, donations, legacies, fundraising and through our retail shops.

The Role

The Meerkat Support Service will handle administrative tasks and act as a point of contact for our Meerkat Service. The role sits within our Family Services Department which consists of Lead Psychologists, Meerkat Lead and the Spiritual Support Lead as well as counsellors, case workers and a Bereavement Services Administrator.

The role will provide efficient and compassionate administrative support to the Children’s Bereavement Service, ensuring smooth coordination of pre- and post-bereavement support for children, young people and their families. The postholder will act as the first point of contact for the service, maintaining a sensitive and professional approach at all times.

The role includes managing referrals, coordinating appointments and support groups, maintaining accurate records and liaising with internal and external stakeholders to ensure families receive timely and effective support.

Key Responsibilities

• Manage referrals into the service, ensuring timely processing, accurate data entry and communication with families and referrers
• Maintain up-to-date records using electronic patient record systems and databases in line with confidentiality, GDPR and safeguarding requirements
• Provide administrative support for clinical staff, including typing correspondence, preparing reports and distributing resources
• Oversee and manage the Meerkat email account, responding to emails as appropriate, making the clinicians aware of emails that require their attention and ensuring the inbox is suitably organised
• Attend the Meerkat weekly referrals’ meeting and ensure the referrals’ table is updated with new referrals/enquiries and other agreed relevant detail

The ideal candidate will have:

• Experience in an administrative role, preferably within a healthcare, social care, or educational setting
• Excellent communication and interpersonal skills
• Ability to engage compassionately with families experiencing bereavement
• Organised and able to prioritise workload and manage competing demands
• Ability to work independently and use own initiative
• Proficiency in MS Office applications and electronic record-keeping systems

What we Offer

In addition to working for a meaningful cause, we provide:

✔️ Company pension (NHS pension retained if transferring from NHS)

✔️Continuous service recognised service if transferring from NHS

✔️ Health & wellbeing programme

✔️ Employee Assistance Programme

✔️ DSE equipment & uniforms provided

✔️ Generous holiday allowance

✔️ Career development opportunities

✔️ Blue Light Card membership

Join Our Team

Apply today and be part of a dedicated team providing vital hospice care to the community.

Rowans Hospice is committed to equal opportunities and inclusion in the workplace, welcoming applications from all backgrounds.

For further information please review the Job Description and to apply for the role please use our online application form

Interviews will take place on 30 October 2025.

Rowans Hospice is committed to ensuring the safety and welfare of all children and vulnerable adults needing our care and support. Subsequently, our recruitment process is thorough, ensuring a consistent and detailed approach to gather information from and about candidates so that all persons appointed are suitable to work with children and vulnerable adults.  

Apply now and make a difference!

Notifications