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CEP Change Lead
THE SAVE THE CHILDREN FUND
65,000 - 75,000 per year
Remote
Full-time
10th October 2025

CEP Change Lead - 7176

Save the Children UK has an exciting opportunity for someone with proven experience in technology-driven transformation programmes to join as our Change Lead, where you will play a pivotal role in ensuring the successful adoption and embedding of Dotdigital as our new Customer Engagement Platform (CEP).

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As CEP Change Lead, you will be responsible for ensuring the organisation is ready for the transition to Dotdigital, focusing on business readiness, stakeholder engagement, training, communications, and cutover planning. You will assess the current state, define the future operating model, and lead the change strategy to support a smooth and successful go-live by March 2026.

In this role, you will:

  • Conduct a current state assessment of supporter journey processes, stakeholder roles, and pain points, and define future state processes to enable marketer-led campaign delivery.
  • Develop and deliver the change strategy, roadmap, and business readiness plan aligned to the March 2026 go-live milestone.
  • Build and manage stakeholder engagement and communication plans, ensuring buy-in and alignment across marketing, fundraising, digital, supporter care, data, and technology teams.
  • Lead training needs analysis and deliver a tailored adoption plan, including role-based training, playbooks, and templates.
  • Own the cutover readiness plan, ensuring business continuity during transition and supporting UAT, pilot campaigns, and contingency planning.
  • Support business validation of data migration activities, ensuring quality, compliance, and stakeholder engagement throughout.

About you

Used to working with tight timelines with a delivery-focused approach, you'll be a strong advocate for user adoption and long-term embedding of new ways of working.

To be successful, it is important that you have:

  • Proven experience as a Change Lead/Change Manager on technology-driven transformation programmes.
  • Strong knowledge of CRM, marketing automation, or supporter engagement platforms (experience with Salesforce/Dotdigital advantageous).
  • Excellent stakeholder management skills with experience engaging and influencing at all levels.
  • Strong communication and facilitation skills, with the ability to simplify complexity and translate technical change into business impact.
  • Experience in planning and delivering training programmes to support adoption.
  • Familiarity with data migration processes and business validation.
  • A solid understanding of cutover and go-live planning in large programmes.
  • Charity/NGO or fundraising sector experience desirable but not essential.
  • Commitment to Save the Children's vision, mission and values.

What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

  • We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
  • We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.

To learn more about the position, please review the Job Description in the attached Documents.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:

The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.

For this role we anticipate there may be times where you'll be needed to be in the office more frequently in order to run workshops and facilitate sessions due to the nature of the role. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.

Please note: travel costs to your contracted office will be at your own expense.

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.

To see our full statement please visit this link: https://jobs.savethechildren.org.uk/our-policies/diversity/

Salary Structure: 

Save the Children is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff. To see our full offer please visit this link: Save the Children | Careers

Interview Expenses: 

Candidates should note that unfortunately it is not our policy to reimburse expenses accrued when attending interviews at Save the Children UK unless you are requested to attend an interview in an alternative location to where the role is based.

Pre-employment Checks:

Any Employment with Save the Children UK will be subject to the following checks prior to your start date:

  • a satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable)
  • receipt of satisfactory references
  • proof of eligibility to work in the national location for this role

If you have any questions, we have an FAQ section here.

For anything else you can email us on: careers@savethechildren.org.uk

  • Division:Chief Financial Office
  • Location (Role):Farringdon, London/Home-based
  • Contract Type:Fixed Term Contract / Internal Secondment
  • Full / Part Time:Full time (flexible working options available)
  • Contract Duration:12 months
  • Closing Date:10 October 2025
  • Salary Range :£65,000 - £75,000
  • Hours Per Week:35