Job title
Department
Reports to
Salary
DBS
Responsible for
Level (if applicable)
Contract

National Botanic Garden of Wales
Job Description

Hospitality Assistant (Corporate and Catering)
Corporate and Hospitality
Hospitality Supervisor
National minimum wage
Basic
n/a
n/a
Part time, Permanent.

About the Garden
The NBGW is accredited by Botanic Garden Conservation International and Wales’ only national botanic
garden.  As  a  centre  of  expertise  for  biodiversity,  conservation,  education,  research,  and  horticulture,
NBGW  has  become  an  established  national  institution  since  opening  in  2000,  working  with  partners
throughout Wales and internationally. Based in Llanarthne, Carmarthenshire, the 568-acre estate includes
living  collections,  curated  gardens  and  a  National  Nature  Reserve.  On-site  facilities  include  classrooms,
laboratories and the National Seed Bank of Wales.
With over hundred staff members, NBGW is a diverse organisation delivering a wide range of services
and  public  benefits.  As  a  tourism  destination,  NBGW  attracts  160,000  visitors  and  25,000  learners
annually.

Description of Role
The Catering/Hospitality Assistant is part of the Hospitality team working in the various Hospitality outlets
within the National Botanic Gardens Of Wales.
The Position involves giving excellent customer service, adhering to hygiene regulations and encouraging
visitor enjoyment in all areas of the garden.  Tasks and responsibilities include supporting corporate events,
cash handling and use of our till system, serving hot food, cold food, drink products, replenishing stocks,
ensuring cleanliness at all time, ensuring crockery, dishes and cutlery are washed and ready for use and
clearing tables. In addition the will require a multi-skilled individual who can adapt with a flexible approach
to the duties and role of the Hospitality Assistant in order to meet the needs of the business.

Page 1 of 3

Main Duties and Responsibilities
1

Serve hot and cold food and drinks to customers within our catering and corporate
events areas
Ensure crockery, dishes and cutlery are washed and ready for use, re-stocking supplies
on counters and dispensers.
Ensuring all drinks fridges have sufficient stock at all times.
Operating the till and handling cash and bank card transactions.
Keep tables clear and clean.
Keep Hospitality areas and all associated food preparation areas clean and tidy.
Properly dispose of waste and recycling, both inside and in helping with bulk waste.
Washing up and operate the dishwasher.
Provide  high  standards  of  customer  Care.  Aiming  to  promote  visitor  enjoyment,
maximise sales, and encourage return visits as well as wider customer satisfaction and
positive feedback.
Contribute and communicate as a member of the Garden staff team to any activities
or  duties  that  support  and  promote  the  garden,  and  help  in  its  smooth  day-to-day
running and its overall success.
Supporting and promoting the ethos, activities, and reputation of the national Botanic
garden of wales.
Observe  Health  and  Safety  systems  and  procedure.    Report  any  potential  hazards,
faults or problems to the Head of Corporate and Hospitality, the Duty Manager, or an
appropriate responsible or senior person.
Build excellent relationships with others inside and beyond the garden is expected.
Comply with all aspects of Food Hygiene, both legislative and internal
Any other duties commensurate to the role.

2

3
4
5
6
7
8
9

10

11

12

13
14
15

Page 2 of 3

Person Specification

Essential

Desirable

Qualifications
Knowledge,  skills  and
abilities

Good level of education or experience

Demonstrated  customer  service  focus  with
awareness  of  your  impact  on  the  customer
experience.

Excellent  communication  skills  –  with
customers, managers and colleagues.

Able to work both collaboratively in a team,
and independently taking responsibility and
acting on your own initiative.

Well  organised,  adaptable,  and  able  to  find
creative ways to solve problems.

Ability  to  multi-task  and  juggle  priorities  as
led by your line manager.

Experience

Experience of handling cash and
operating n EPOS till.

Experience in a similar customer
facing role.

Personal qualities

Approachable and friendly manner.

Additional requirements

Hands on approach.
including
Ability  to  work  flexible  hours
weekends,  evenings,  events  and  bank
holidays where required.

Method  of
Assessment

n
o
i
t
a
c
i
l

p
p
A

w
e
i
v
r
e
t
n

I

t
n
e
m

s
s
e
s
s
A

x

x

x

x

x

x

x

x

x

x

x
x

x

x

x
x

x
x

x

x

x
x

Fluency  in  written  and  spoken
Welsh.

x

x

Genuine  interest  in  the  mission
and  purpose  of  the  garden  and
enthusiasm  for  contributing  to
development  of  its  team  spirit,
reputation, and ethos.

x

x

Knowledge  of  basic  Health  &
Safety practices.

x

x

Page 3 of 3