About this job

Member Liaison Coordinators work with all the regions and service groups helping to run industrial ballots and planning strike action, administering internal elections, handling member complaints and making sure we can fully support our members while ensuring our processes stay within the requirements of our rules and the law.

These roles are a good career development opportunity for an organiser or skilled administrator with excellent written and spoken communication skills, where attention to detail is a must. Full training will be given on aspects of the law which cover this work.

You must be able to plan your work so that you can meet competing deadlines required of the union by law. You will not be thrown off course if your priorities have to change during the day.

Your administrative skills will be excellent. You will understand the need to keep accurate records and handle sensitive information. You will have excellent attention to detail. You will be comfortable learning how to use UNISON’s membership system, keeping records, dealing with large volumes of documents and organising electronic files.

You will be confident in using Microsoft software products especially Sharepoint, Excel, Office and Outlook.

You must be able to communicate clearly by telephone. In particular you must be confident, calm and professional in dealing with callers who have a complaint and who may be angry or distressed.

You will be able digest large amounts of written information; and write clear concise emails and letters to a wide audience, including members, senior managers and external bodies

How to apply

To apply for this opportunity, please download and complete the General Application Form (under “Resources”).

See job description and person specification (under “Documents”).

Please note that only the General Application Form will be accepted.  Use of any other application form will result in your application not being considered. 

Completed application forms must be returned to Liz Conner at l.conner@unison.co.uk by no later than midnight on Sunday 12th October 2025 quoting ref: EXO/16T 

Interviews will be held in person on 28th October 2025.

About UNISON

UNISON is the UK’s leading public services trade union, with over 1.3 million members working in the public sector, private, voluntary and community sectors and in the energy services. We employ approximately 1,200 staff, with around 370 at our national centre in Euston in central London and the remainder in our 12 regions across the UK, including Northern Ireland.

UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.