Assessment and Support Worker – Advocacy

Sheffield, South Yorkshire £24,938 per annum – full and part time roles
available

Citizens Advice Sheffield, one of the largest Citizens Advice in the country, provides  advice
and advocacy.  The advocacy service provides independent advocacy, working to the
requirements of the Advocacy Charter, the Care Act, the Mental Health Act, the Mental
Capacity Act and their relevant Codes of Practice, associated guidance and case law.

We have an exciting opportunity to join our team as an Assessment and Support
Worker.  This role is an essential part of the service, providing the initial point of
contact both for individual clients and professionals seeking to make a referral to our
Advocacy Hub.

Our ideal candidate will have previous experience of dealing with the public on the
phone and through other digital means, and a flexible, organised approach.  Excellent
communication skills are essential to the role.

We can offer you a supportive culture within a charity setting committed to social  justice.
We offer an attractive remuneration package with good terms and conditions  of
employment including: 35 hour working week, Pension Scheme; Health Plan with
integrated employee assistance programme.

Job application packs are available to download at www.citizensadvicesheffield.org.uk or
you can contact applications@citizensadvicesheffield.org.uk . Please quote the job
reference number ASW 11-25  in the subject heading. All candidates must submit the
application form (no CVs accepted) to applications@citizensadvicesheffield.org.uk by
9:00am on Monday 24th November 2025. For an informal discussion about the post,
contact the applications inbox and we will arrange for someone to contact you. Interviews
will be held on Monday 1st December 2025.

This post will be subject to an enhanced DBS check for work with adults.

Sheffield Citizens Advice and Law Centre aims to be an equal opportunities
employer and welcomes applications from all sections of the community

Citizens Advice Sheffield is the operating name of Sheffield Citizens Advice and Law Centre Ltd

Registered Office: The Circle, 33 Rockingham Lane, Sheffield S1 4FW

Company registration: 08616847

Charity registration: 1153277

Authorised and regulated by the Financial Conduct Authority: FRN 617731

Regulated by the Office of the Immigration Services Commissioner: N201300063

VAT number: 169 9524 53