JOB DESCRIPTION

Training Officer

Job Title:
Report To:  Head of Communications and Capacity Building
Job type: Permanent
Salary: £24,370
Hours: Part time - 18 hours a week

Job Summary:

The Training Officer will oversee the administration of SCVS training activities,
managing training programmes, schedules, and attendee records. This role will also
involve liaising with trainers across the (from external) organisations.

 Core Responsibilities:

General

•  Collaborate with the Head of Communications and Capacity Building to design
a relevant and effective training programme for the voluntary sector in Slough
and RBWM.

•  Manage the SCVS training calendar and coordinate with trainers.
•  Build and maintain a contact database to support the delivery of the training

programme.

•  Provide administrative support and coordination for all training activities.
•  Assist the Communications and Information team in promoting the training

programme as required.

Operational

•  Monitor and evaluate training sessions, maintaining records of polls, surveys,

and case studies for funders.

•  Track attendance for all training sessions.
•  Update Eventbrite for upcoming training.

•  Send links to registered participants for online sessions.
•  Build and maintain a contact database for future training and promotions.
•  Send text/WhatsApp reminders for upcoming training sessions.
•  Support trainers during all sessions (online - managing polls, waiting rooms,

and breakout rooms. In person- room preparation and refreshments)

•  Ensure smooth delivery of high-quality training.
•  Update the volunteer passport database and issue training certificates.
•  Liaise with trainers to ensure content is delivered as planned.

People

•  Foster professional relationships with local and regional trainers to support

training programme delivery.

•  Attend regular team meetings, providing updates to the SCVS team.
•  Participate in one-on-one meetings and annual performance reviews with your

line manager.

•  Engage in relevant training, as agreed with your line manager, to enhance and

update your knowledge and skills.

Any Other Duties

•  Adhere to Slough CVS’s policies and procedures, including Equal

Opportunities, Health and Safety, Lone Working, Confidentiality, Data
Protection, and Safeguarding protocols.

•  Undertake any additional duties as required, in line with the role.

Core Competencies and Person Specification:

Communication

▪  Clear and effective communication with diverse communities.
▪  Ability to demonstrate empathy and understanding.
▪  Convey important information and ensure understanding.
▪  Respond constructively to feedback.
▪  Strong negotiation skills with professionals at all levels.

Personal Responsibility

▪  Work in a non-judgmental and proactive manner.
▪  Transparent approach to tasks.
▪  Motivated and positive attitude toward job responsibilities.
▪  Commitment to equality, diversity, and inclusion.
▪  Focus on finding solutions, not problems.

Team work

▪  Strong commitment to fostering a positive team environment.
▪  Flexible with occasional evening/weekend work.
▪  Open, transparent, and supportive collaboration with colleagues

Knowledge and Experience

▪
Intermediate proficiency in Microsoft Excel, PowerPoint, and Word.
▪  Familiarity with e-training platforms like Eventbrite, Teams, and Zoom.
▪  Good understanding of the voluntary sector and its training needs.
▪  Ability to handle confidential information.
▪  Excellent attention to detail.
▪  Strong organisational skills, with the ability to manage multiple tasks.
▪  Previous administrative experience.

                                Creative Thinking

▪  Confidence to share ideas within team environment
▪  Ability to embrace change

Commercial Acumen

•  Focus on driving outstanding outcomes.

•  Awareness of cost control and project budgets.
•  Maintains SCVS’s high reputation while promoting its profile.

Planning and Organising

•  Ability to maximise efficiency and effectiveness.
•  Flexible approach to work with a focus on achieving results.
•  Methodical in working toward targets and objectives.
•  Strong time management and workload prioritisation skills.

Problem Solving/Analytical

•  Ability to view situations from multiple perspectives.
•  Actively listens and asks open-ended questions.
•  Confident in asking for help when needed.
•  Solution-oriented mindset with attention to detail.

Leadership

•  Represent SCVS in a professional and positive manner.
•  Set a good example for colleagues and support outreach volunteers.

Working Environment:

•  Hybrid role: office and home-based with work across Slough and surrounding

areas. Ability to travel essential.

•  Some evening and weekend commitments required. DSE (Display Screen

Equipment) usage.