Visitor Services Assistant
Location: Somerset Rural Life Museum
Hours: 37 hours per week
FTE Salary: £23557
Contract: Permanent
The South West Heritage Trust is seeking a full-time Visitor Services Assistant to join our museum operations team, helping us deliver an exceptional visitor experience at the Somerset Rural Life Museum in Glastonbury.
In this frontline role, you will provide outstanding customer service by welcoming visitors, supporting the security, maintenance, and cleanliness of the museum, assisting with events, and contributing to the smooth running of the museum shop.
We are looking for someone with a basic understanding of health and safety and premises issues, as well as confidence in using computers and technical equipment such as tills. Just as importantly, you’ll bring a genuine enthusiasm for Somerset’s rich history and heritage—and a desire to share this passion in ways that inform, inspire, and engage our visitors.
A high degree of flexibility, including the ability to work additional hours or overtime at short notice, is essential.
The South West Heritage Trust is an independent charity which provides heritage services across Somerset and Devon. We run two Archive and Local Studies services and three museums, including the Museum of Somerset, and look after Somerset’s historic environment, including over 400 acres of historic landscapes.
For further information, please contact Ann Bradford, HR and Governance Manager ann.bradford@swheritage.org.uk
We are committed to building an organisation as diverse as the communities we serve. Your application for this role will be welcomed whatever your background and regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership.
For further information and an application form, please follow the link below. CVs are not accepted as applications.
Closing date: 9am Monday 5th January 2026
Proposed interview date: Wednesday 15th January 2026