• Location:Camden Sanctuary MHCA
• Closing Date:24 November 2025
• Contract Type:Pool Worker
• Working Location Type:On- Site
• Hours per week:Various

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Mental Health Pool Worker to play a pivotal role in our Mental Health Crisis Alternatives department in Camden.

Sounds great, what will I be doing?

The role involves providing compassionate, patient, and professional support to individuals in crisis, demonstrating strong interpersonal and communication skills to build rapport and manage sensitive conversations effectively. It requires experience in crisis management, de-escalation, and facilitating engaging activities to support clients' wellbeing, particularly within mental health settings and with individuals on the autism spectrum. The position demands a thorough understanding of safeguarding procedures, excellent organizational and time-management abilities, and the capacity to maintain accurate documentation. The successful candidate will work both independently and collaboratively, contributing to a supportive, inclusive, and non-judgmental environment that upholds equality and diversity in care.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

We are seeking a compassionate and confident individual with strong interpersonal skills to create a supportive environment for clients experiencing mental health crises. You will remain calm and professional during challenging situations, demonstrating excellent telephone etiquette and crisis management skills, including de-escalation techniques. The role involves leading and facilitating activities that promote well-being and relaxation, ensuring clients feel engaged and supported throughout their stay. Experience or knowledge in mental health, particularly supporting individuals on the autism spectrum, is highly desirable. You should be empathetic, patient, and committed to delivering non-judgmental care that respects diversity and promotes equality. Strong communication skills, the ability to work collaboratively within a team, and a proactive approach to supporting vulnerable individuals are essential. This is an opportunity to make a meaningful difference in people's lives while contributing to a positive and inclusive environment.

When will I be working?

This a a pool staff vacancy, so the work is ad hoc. Shifts will be offered to you through the portal, and you will be able to apply for shifts you are available for.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call:We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview:Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are Hestia.

We support adults and children in times of crisis.

We make a difference.

We are passionate.

We are innovative.

We are courageous.

We are genuine.

We are respectful.

We are dedicated.

We collaborate.

We are a charity.

Wellbeing support

Discounts

Blue Light Card

Eye Care Vouchers

Cost of living support

Flexible working

Domestic Abuse Support

Mental Health First Aiders

Contributory Pension Scheme

Long Service Recognition

Employee Assistance Programme

Cycle to Work scheme

Smart Technology Loans

Time Off In Lieu

Buy and Sell Annual Leave

Refer a Friend Scheme

Clinical Supervisions

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