Why work for us?

• Outstanding to work for in 2025– awarded by Best Companies
• In the top 10 best charities to work for in 2025– awarded by Best Companies
• In the top 25 best companies to work for in the East of England in 2025– awarded by Best Companies
• In the top 50 best large companies to work for in the UK in 2025– awarded by Best Companies
• Excellent rates of pay
• Flexible rotas
• 30 days holiday per year (including bank holidays)
• Recognition of staff going the extra mile through our employee of the month award
• Annual employee awards evening, celebrating our valued staff and their achievements over the last year
• Access to employee discounts and benefits
• Company pension scheme
• Access to our employee assistance programme providing confidential support and advice to both you and your family
• HasteePay offering access to a portion of your wages as and when you need it
• Cycle to work scheme
• Paid mileage (where applicable)

Main purpose:

• Are you able to evidence your enthusiasm for supporting people with a learning disability?
• Do you have experience working in a similar role in a café, coffee shop or hospitality venue?
• Do you have any management experience?

We are looking for someone who will be responsible for ensuring the smooth running of the café. This includes managing a team of staff, supporting and motivating the team and role modelling high standards of service across the café. You will be supporting co-workers in meeting their learning goals.

Main duties:

• being responsible for managing a team of staff, leading and motivating the team to deliver outstanding customer service,
• leading on daily operations, including staff rotas, opening/closing procedures, and delegating tasks,
• helping with recruitment, and training of new co-workers,
• overseeing coffee and food preparation to maintain high quality standards,
• handling customer feedback and resolving issues professionally when required,
• being responsible for stock management, ordering, and weekly stock takes,
• supporting sales growth through upselling, waste management, and operational efficiency,
• complying with food Hygiene regulator including inspections,
• complying with registered premised licence, and
• managing cash limits and banking – finance returns.

Requirements:

• have previous experience of promoting work and independence skills with people with a learning disability or Autism,
• have previous experience in a similar role in a café, coffee shop, or hospitality venue,
• be a hands-on leader who enjoys supporting and developing co workers,
• be organised, reliable, and confident in assisting with operations and stock,
• have a passion for delivering exceptional customer service experience,
• be flexible and proactive, with the ability to adapt in a growing business, and
• hold a Level 3 qualification in Food Hygiene and Safety for Catering.

About Us

The Edmund Trust & Eddie’s has been proudly supporting people across the East of England with learning & physical disabilities, autism and complex needs for over seventy years. We work to provide lifelong opportunities and create positive lifestyles for people to be equal and active members of the community.

We provide person-centred support, allowing individuals to choose how they want to live their lives, enabling them to reach their full potential. We encourage people to achieve their aspirations with outcome focused support. Working alongside our values of Commitment, Collaboration and Positive Interactions.