Customise Consent Preferences
We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.
The cookies that are categorised as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ...
Always Active
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.
Other uncategorised cookies are those that are being analysed and have not been classified into a category as yet.
Salary: £12.60 per hour (FTE £22,932) (Real Living Wage)
Based: HMP Norwich Visitors’ Centre
Working Pattern: We facilitate visits on Tuesdays 8:30am – 4:30pm, Wednesdays 10am – 4:30pm, Thursdays 8:30am – 4:30pm, Saturdays 8:30am – 4:30pm and Sundays 8:30am – 4:30pm a nd we are recruiting for:
As and When (Casual) position to cover these shifts with the need most likely to be at weekends.
Although a degree of flexibility will be required at times to meet operational demand.
We have opportunities to join our experienced and dedicated Family Services Team working within the visitors’ centre at HMP Norwich providing a personal welcome for first-time and returning visitors to help them access the services available to them.
HMP Norwich part of the main HMP Estate offers a varied and exciting opportunity to work in a busy yet rewarding environment where no two days are the same. You will be required to obtain and retain enhanced security vetting for this role.
We are seeking Family Support Worker to join the team in providing effective and efficient running of the Visitor Centre and to assist on Family Days to ensure prisoners and their families have a valuable visiting experience, improving the quality of visits for children, young people and families helping to maintain positive, healthy and supportive family relationships.
To be successful you will have experience of dealing with people ideally in a customer service-based role and be able to demonstrate excellent communication and problem-solving skills sometimes under challenging circumstances whilst embracing a non-judgemental and empathetic work ethic.
To apply please click on the apply online button
Closing date for applications: 12pm, Monday 1st December 2025
Interview date: Tuesday 9th November 2025
Safeguarding and DBS requirements for your role:
Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.
Closing Date: 01/12/2025
Norfolk
£12.60 per hour (FTE £22,932) (Real Living Wage)
Support our work and be in with a chance of winning a £25,000 jackpot every week!