Bar ManagerInformation packNovember 2025 WelcomeThank you for your interest in the post of Bar Manager at the New VicTheatre.Do you have at least 3 years experience in bar and cellar managementworking in a fast-paced environment?  Do you have good customerservice, admin skills, and the ability to problem solve?  If so, then wewant to hear from you.This role will include shifts of daytime and evening work Monday-Saturday and hours are scheduled on a rota basis.The deadline for applications is Friday 21 November 2025 at 10am.Interviews will be held on Friday 28 November 2025.We hope that this pack will answer all your questions but if there isanything else you would like to know about the role or working at theNew Vic, please do get in touch on 01782 381371 or by email atrecruitment@ newvictheatre.org.ukBar ManagerContractThis role is offered on a permanent contract of 160 hours perrolling 4-week period (average 40 hours per week).SalaryThe salary for the post is £28,219 per annum.Hours of workWorking hours are scheduled on a rota basis working 5 out of 6days per week, but not Sundays. All employees are expected towork some evenings and Saturdays, and due to the nature ofthe business some flexibility is required. Where the number of hours worked in any 4 week periodexceeds the contractual hours then time off in lieu at singletime will be given. In 4 weeks periods where less than the contracted hours areworked, owed TOIL must be reduced by the number of hoursnot worked. TOIL may not be carried forward from one yearto the next.Your meal breaks are unpaid. Holiday Entitlement The annual holiday entitlement for this post is 20 days plusbank holidays. Holiday increases after 3 and 5 yearscontinuous service.The holiday year runs from 1 April to 31 March. Probationary & Notice Period The probationary period for this post is 6 months. The notice period during the probationary period is 2 weeks. Following successful completion of the probationary period the notice period is 4 weeks. General All eligible staff are automatically opted in for the New Vic’s basic pension scheme under auto enrolment legislation. All offers of employment are subject to the candidate being able to provide suitable proof of their eligibility to work in the UK and references. Work Location The role will be based at the New Vic. Bar Manager Job DescriptionResponsible to:  Head of CateringResponsible for:  Assistant Bar Supervisor and Casual BarStaff.Job Purpose: The Bar Manager is responsible for theeffective running of the bar, ensuring customer satisfaction bymaintaining an exceptional standard of service andprofessionalism whilst achieving profitability in line withbudget.You will be expected to hold a valid personal licence, deputisefor the Designated Premises Supervisor and have significantresponsibility for ensuring legal compliance with the LicensingAct 2003.Customer Care/ServiceUndertake all regular bar duties, including servingcustomers and cash handling whilst maintaining the highestlevel of customer care.Maximize performance whilst setting standards of qualityof service.Ensure high standard of cleanliness throughout the bararea.Communicate effectively and cooperate with otherdepartments at all levels where necessary.Be proactive in maximizing sale and generating revenue.Respond positively to resolve any customer complaintsshould they happen.Bar ManagementMaintain the cleanliness of the lines and ensure thecellar is well maintained.Manage stock rotation, orders and deliveries, includingplacing all orders, delivery checks and deal withdiscrepancies.Ensure bar equipment is regularly checked, maintainedand repaired where necessary.Ensure that the department complies with all legalrequirements including fire, health & safety, licensingand employment.Ensure the security of stock and cash inline withcompany policy.Support monthly stocktakes with the externalstocktaker.Ensure line checks are done on a daily/weekly basis.Ensure waste is accurately monitored and recorded, andimplement measures to reduce waste to a minimum.Maintain and update EPOS units as required.ReportingDaily reconciliation of tills in the bar and restaurant.Provide reports via the till and stocktaking systems asmay be required.Support the Head of Catering with the recording ofstock movement and internal charging.Report any maintenance issues to the Head of Catering.Staff/SupervisingWith the Head of Catering, be responsible for drawing uprotas and providing payroll information for all bar staff,ensuring that the department is appropriately staffed at alltimes.Supervise all bar staff, including the Assistant BarSupervisor, giving instructions in a clear and concise way.Delegate and manage distribution of workload effectively.Support the Head of Catering with the recruitment,induction, training and performance management of Barstaff.Ensure appearance of bar staff is in accordance withcompany policy.Lead by example to other staff.Closely liaise with the Assistant Bar Supervisor to ensurethe bar runs smoothly at all times.OtherSupport the Restaurant Supervisor and kitchen staff withthe day to day running of the Catering operation, asrequired.Be proactive in maintaining knowledge of licensing andlegislation requirements.Attend departmental and company meetings as required.Attend training as required.Comply and contribute to all company policies andprocedures including Health and Safety, EqualOpportunities, Safeguarding and Data Protection. Contribute towards making the New Vic a moresustainable organisation and improving environmentalperformance.Be an advocate of the theatre and act always in thebest interest of the New Vic. Duties may involve having access to information of aconfidential nature which may be covered by theGeneral Data Protection Regulation. Confidentialitymust be maintained at all times.Any other duties as may reasonably be required thatmay assist the company in achieving its businessobjectives. Such tasks will not be of an unreasonablenature and shall be commensurate with the level of thepost.Person specificationThese are the qualities we are looking for in our Bar Manager.Essential Criteria3+ year’s experience in Bar Management working in a fast-paced environment.Hold a personal licence or be eligible to apply and willingto undertake training for oneExperience of cellar management including cask ales.A proven record of delivering high quality customer care.Experience of preparing and issuing staff rotas.Experience of placing orders and liaising with suppliers.Experience of cash handling and cashing up.Ability to deal with the public in a calm and confidentmanner.Excellent communication and problem solving skills.Good admin and IT skills, including an understanding ofMicrosoft Office (Excel, Word, Outlook and Teams).Ability to work on own initiative, as well as part of a team.Ability to work flexible and unsociable hours.Desirable CriteriaBe willing to undertake a DBS check.Knowledge of ResDiary.Restaurant / Café experience.Experience in stock-taking.Interest in theatre and the arts.‘Staffordshire’s New Vic proves what a regional theatrewith ambition and imagination can do’. The GuardianThe New Vic is unique. The first purpose-built theatre-in-the-round in Europe and a ground-breaker in the integration ofprofessional theatre- work with an extensive community andeducation programme, we make theatre that is valued by localaudiences and recognised nationally and internationally. We believe in the power of theatre to change lives. We alsobelieve that everyone should have access to great theatre andon average 180,000 people visit the New Vic each year.The New Vic has forged a national reputation for producingfirst class theatre. We have a full in-house creative team,including costume, scenic workshops, lighting, sound anddesign. Our extensive community and education programmes reachover 25,000 people annually, with award-winning New VicBorderlines, and New Vic Education departments ensuring weare key to the cultural life of the region. Alongside this thetheatre leads Appetite, an Arts Council England CreativePeople & Places programme, to engage more people in Stoke-on-Trent and North Staffordshire in the arts.The New Vic is a registered charity with a turnover of £5million and operates thanks to a unique partnership betweenArts Council England, Newcastle-under-Lyme BoroughCouncil and Staffordshire County Council.ApplyingThe New Vic aims to attract, develop and retain the best talentfor all roles and will always appoint based on merit. Weconsider that diversity is good for the art we make, good forartists, good for audiences, and good for the cultural sector.The New Vic is an equal opportunities employer. We value diversity in our workforce and positively encourage applicants from all sections of the community, particularly applicants under-represented across the arts workforce, especially applicants with a disability, applicants who are LGBTQIA+ or applicants of African or Caribbean heritage, South, East and South-East Asian heritage or anyone who experiences racism.How to applyPlease forward your CV and a covering letter explaining why you think you would be suitable for this role and how your skills match the person specification to recruitment@newvictheatre.org.uk using the subject line Bar Manager, or post them to Administration Department, New Vic Theatre, Etruria Road, Newcastle-under-Lyme, Staffordshire, ST5 0JG. The deadline for applications is Friday 21 November 2025at 10am.Interviews will be held on Friday 28 November 2025.We want to make sure that our application process is accessible to everyone, so please do tell us if you need any of this information in another format (e.g large print, audio).New Vic Theatre, Etruria Road, Newcastle-under-Lyme, Staffordshire, ST5 0JG Stoke-on-Trent & North
Staffordshire Theatre Trust Ltd. Company registration number: 911924. Charity registration number: 253242. The
New Vic Theatre operates thanks to partnership between the Arts Council England, Newcastle-Under-Lyme
Borough Council and Staffordshire County Council.