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Customer Service Volunteer at the Old Library
THE CORN EXCHANGE (NEWBURY) TRUST
Old Library
Full-time
  • Role:Customer Service Volunteer at the Old Library
  • Reports to:Old Library Duty Manager
  • Hours:Varied daytime and evening shifts. Approx 6 hour shifts between 7am and 10.30pm

Job description

The Old Library is due to open in Spring 2026 as an arts, culture and wellbeing space; a space for all the community to enjoy. There will be a programme of courses, workshops, events and professional performances. The venue will be relaxed, informal and welcoming; serving its visitors and the needs of local people.

We are looking for people who are seeking a meaningful opportunity, joining a small volunteer team, and can commit to being part of the fabric of this exciting new venue and support the running of the building.

Volunteers will be part of the Old Library team, working closely with the Duty Manager, providing a high-quality experience for visitors to the Old Library.

In this customer-facing role, you will welcome and help our visitors; understand the programme and be able to support visitors in booking and taking part; serve in café bar; support the smooth and efficient running of all public areas; and support the Duty Manager to ensure a safe and friendly environment.

Volunteers must have full knowledge of the safety and evacuation procedures, for which training will be provided and perform all tasks to a high standard of customer care.

 Requirements

The skills and experience to demonstrate in your application are:

  • A welcoming, friendly and open manner towards all visitors.
  • Good communication skills, including the ability to understand and respond to written and spoken instructions and briefings.
  • Good timekeeping with the ability to be reliable and commit to agreed/regular shifts.
  • Confidence and ability to aid the Duty Manager with evacuation of the building. (Full training will be given).
  • A polite and calm manner, able to manage unexpected situations.
  • Enthusiasm for promoting and representing the Corn Exchange.
  • You might have previous experience of working in hospitality, with an ability to accurately handle money and stock, but training can be provided.

Benefits

  • 20% discount in café and bar
  • Free theatre, film and exhibition tickets for the Corn Exchange & The Base
  • Free relevant training
  • Invitation to social events as and when organised
  • Connection to a wide group of like-minded people, passionate about arts, community and bringing a bit of joy to every day.

How to apply

Please download the full role description below and send through your CV and a cover letter outlining your experience and reasons for your interest in a volunteer role with the Corn Exchange at the Old Library.

We will follow a shortlisting and informal interview process to appoint a small volunteer team. Shortlisting will commence mid January and we will be in touch shortly after that.

For more information or to express interest, please email recruitment@cornexchangenew.co.uk

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