Centre Engagement
Officer

About the role

Thank you for your interest in this exciting opportunity.

Here at the Leadership Skills Foundation we aim to provide the best support for all
centres looking to start their journey with us through delivering our recognised
leadership qualifications, awards and programmes. Over the past 40+ years we have
supported millions of young people to develop essential leadership skills through
achieving our courses.

Over 2,500 organisations (centres) across the education and community sectors are
already on their leadership journey with us. With an aim of reaching over 200,000
young people per year through our leadership offer by 2028, this role will be integral
to ensuring a centre’s journey with the Leadership Skills Foundation is an
effortless one.

Having recently settled into our new identity and expanding the portfolio of
programmes we have on offer, this role will work closely with our Business
Development team, Admin team and Quality Assurance team to ensure that our
existing delivery centres are sufficiently supported to forge a sustainable leadership
pathway.

We’re looking for someone to adopt a consistent relationship management process to
support all staff at existing delivery centres and to on-board new centres.
Organisation and efficiency, along with a clear communication style and an ability to
effectively manage data are essential skills for this role. This role necessitates that
the successful candidate be creative with their ideas to enable the successful
relationship management of our centres, while also effectively handling phone calls,
emails and queries via an online live chat function.

We look forward to receiving your application.

Please note: You must be eligible to work in the UK to apply for this vacancy. The
Leadership Skills Foundation cannot offer a visa.

Keeley Kean

Business Engagement Manager

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About the Leadership Skills Foundation

With a 40+ year heritage, the Leadership Skills Foundation exists to help young
people build the confidence to believe, the qualities to lead and the skills to succeed.

Working with close to 100,000 young people every year across 2,500 delivery centres
(schools, colleges and community organisations), we provide inspiring learning
programmes where everyone is empowered to shape their futures and lead their
communities.

97% of centre staff believe Leadership Skills Foundation programmes provide young
people with the skills to succeed.

As an awarding organisation, all our programmes are accredited in line with
regulatory conditions, ensuring learners achieve meaningful and recognised
qualifications and awards. Our programmes equip learners with employability skills
for life (communication, problem solving, teamwork, self-belief, self-management)
improving motivation, self-esteem and confidence.

90% of learners said that our programmes develop important skills for their futures.

We want young people to possess the skills, knowledge and resilience needed to face
the world with confidence and optimism. By enabling organisations to deliver
carefully considered leadership programmes, we help shape future generations.

Over two-thirds of businesses believe young people are not effectively prepared for
work when they leave school (British Chamber of Commerce).

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Our values

We are better together
Together, we do great things. Collaboration, belonging and individuality aren’t just
buzzwords to us; they’re deeply held commitments in the way we work. As we solve
problems together, we make sure everyone feels listened to and valued.

We are guided by goals
Every initiative we develop is guided by clear aims. From giving young people the
confidence to achieve, to bringing major change to communities, all our goals are
significant and focused on improvement.

We evolve and innovate
As the world changes, so do the opportunities and challenges of the people we
support. As changing times call for evolving skills, we are brave enough to be
different and to innovate to be fit for the future.

We have pride in our programmes
We never forget how valuable everyone’s future is. That’s why we go above and
beyond to deliver high-quality trustworthy and regulated programmes.

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What you can expect from us

There are numerous benefits that are available to you as a member of Leadership
Skills Foundation.

In addition to working for an organisation that is forward thinking with a clear
commitment to your wellbeing, we also offer an array of both contractual and non-
contractual benefits as outlined below.

Contractual benefits:

•  Standard 36 hour working week.

•  25 days annual leave rising to 30 days per year after completion of five years’

service.

•  Automatic enrolment into NEST Pension scheme after three months, with the
option to join group personal pension plan with matched contributions up to
five percent following successful completion of probationary period.

•  Agile/flexible working.

•  Home working.

Non-contractual benefits:

•  Discretionary extended Christmas break.

•  Vitality Health Care Plan following successful completion of probationary
period – with the option to add family/significant others at reduced rate.

•  Meaningful and regular one-to-one system as part of a structured personal

development process.

•  Cycle to work scheme.
•  Sight test and eyewear financial support.

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Role details

Role title:      Centre Engagement Officer (Existing Centres)
Reports to:    Business Engagement Manager
£23,000-£25,000
Salary:
Fixed term contract to cover a sabbatical until November 2026 (with the
Contract:
possibility to extend)
Location:   Home based with travel to events and other locations when required
8.30 – 4.30. Monday – Friday (with flexible/agile working)
Hours:

Role summary:

Role Purpose:

1. Provide appropriate support to centres when they contact the Leadership Skills
Foundation.

2. Establish consistent and robust engagement and relationship management
practices including logging touch points and interpreting data with a variety of our
customers.

3. Respond to centre enquiries, help resolve technical issues and potential issues to
delivery.

Key Responsibilities:

1. Provide personalised support via effective relationship management strategies to
support customers with any queries and issues across the customer journey in line
with the Customer Experience Strategy.

2. Proactively seek opportunities to create and maintain strong working relationships
with centres that seek support from the organisation via central communication
channels (phone, emails and live chat).

3. Provide proactive and customised centre outreach that constantly seeks to elevate
the experience of existing centres including recording accurate and timely customer
intelligence.

4. Resolve programme/service issues, troubleshoot challenges and support centres
that are having difficulty accessing resources, registering their course(s) and/or
learners.

5. Support centres as they work through various policies and procedures. For
example, the maintain and withdrawal procedures.

6. Support Business Development strategies to meet agreed objectives and budgets.

7. Utilise insight and reporting systems (various) to provide analysis and updates in
relation to learner registrations and other centre insight metrics.

8. Ensure sales planning, pipeline and forecasting exercises are completed on a
regular basis, including annual budgeting to maximise learner and programme
registration opportunities.

9. Any other centre-facing tasks that need completing at various times of the year.

10. To carry out any other duties as requested to support the work of the Leadership
Skills Foundation commensurate with the grade and level of responsibility of the
post, for which the post holder has the necessary experience and/or training.

Skills & Experience:

Essential

· Experience in a customer facing role with an emphasis on customer services
· Experience of working on own initiative and being a self-starter
· An understanding of the principles and importance of data capture to support
decision making
· Strong interpersonal and communication skills, as well as confidence to express
your ideas
· Creative thinking and solutions focused when addressing challenges
· Ability to present information concisely using Microsoft Office programmes
· Experience of using databases and managing data
· Ability to prioritise own workload
· Able to multi-task, work calmly under pressure and meet deadlines
· A passion for helping every young person to realise their potential through
leadership skill development and volunteering

Desirable

· Experience of working in a remote or home working environment
· Analytical thinking and evaluation skills
· Experience of using or creating Power BI reports
· Knowledge of Leadership Skills Foundation qualifications and awards

Recruitment timetable

Closing date for applications: 23:59pm Wednesday 10 December 2025

Notify candidates for shortlisting: From Friday 12 December 2025

Digital interviews to be held: 18 & 19 December 2025

Face to face interviews to be held: W/C 22 December 2025 – location tbc

Start date: ASAP

We look forward to receiving your application for the role, please click on the link to
apply, you will be redirected to a Be Applied platform to complete your application.

Applications no later than 23:59pm Wednesday 10 December 2025

Further information
If you would like to discuss the role further, please email
kkean@leadershipskillsfoundation.org