Student Administrator

Job Number

Informal enquiries can be made by contacting: Gillian Griffith, Registry Manager: Student Administration, email: g.griffith@bangor.ac.uk, Tel: 01248 382181.

Committed to Equal Opportunities.

Overview

The Directorate of Student and Academic Services brings together key professional services that support the student journey and enhance the academic experience at Bangor University. The Directorate comprises three main areas:

• Registry, which oversees student administration and business support, and leads on quality assurance, academic enhancement, and curriculum management.
• Student Life, which encompasses a wide range of student-facing services including Wellbeing and Inclusivity, Library Collections, Residential Life, Student Success (covering Teaching, Learning and Language Support, Careers, and Student Advice), and the Student Experience team.
• Campus Services, responsible for the University’s day-to-day operational environment, including Facilities, Catering, Sport, the Nursery, and the Security and Response Team. From August 2025, it will also include the Management and Development Centre.

Together, these services work in close partnership with academic colleagues and other professional service directorates to provide a supportive, inclusive and high-quality environment in which students can thrive.

Purpose of the Job

Student Administrators deliver high-quality administrative support across the student lifecycle, working partly from a new Hub to provide a first-class service that supports an excellent student experience. Role holders will be responsible for administration relating to student records, processing registrations, enrolments, suspensions, withdrawals, and assessment data; administration relating to coursework and examinations (including making work available to external examiners and coordinating exam adjustments); supporting data requirements for the preparation of timetables and graduation schedules; producing awards and transcripts; and producing reports for exam boards and special circumstances panels. The postholder will respond to in-person, Microsoft Teams and Request Centre queries, ensuring accurate information is provided and processes are completed efficiently, in line with University policies and regulations.

Main Duties and Responsibilities

Specific duties of the role

• Support the administration of programmes across the Institution, including, but not restricted to:
  • Pre-registration, student records maintenance, dealing with Blackboard queries, setting up of module evaluations, online enrolment including module choice, the PGR annual review process, processing of suspensions and withdrawals, supporting the induction of new students, administration of thesis submission etc.
• To be responsible for the administration of all submitted coursework (i.e., follow up on non-submission of work and collating files ready for External Examiner review).
• To be responsible for the administration of examinations (e.g., preparation of exam papers, liaison with External Examiners, entering of marks, the Viva process etc), for the arrangements for students with exam adjustments and for the production of exam board reports and special circumstances reports for Schools.
• Liaison with academic staff and the Timetable Unit to enable the production of a coherent teaching timetable for Schools and Colleges.
• Liaison with academic staff to enable the production of coherent exam timetables and graduation schedules.
• The post holder will participate in a rota of staff to be located in a hub delivering a bilingual service provision.
• Any other duties appropriate to the grade, as required by line management.

Duties common across Grade 5 role sin the directorate

Administration and Service Delivery

• Coordinate and manage arrangements for meetings, events, and schedules to support team objectives and student needs.
• Provide front-line support to students, staff, and external stakeholders handling inquiries and directing them to the appropriate services where necessary, ensuring a high standard of customer service.
• Assist in producing clear, accessible written communication materials, including emails, and staff or student resources.

Data Management

• Collect, input and maintain accurate records on student information systems, ensuring data integrity and compliance with university policies and procedures.
• Compile, monitor, and report on data as directed, to support evidence-based decision-making and compliance requirements.
• Assist in monitoring data accuracy and resolving inconsistencies or errors.
• Ensure personal accountability in the management and safeguarding of student information and other confidential materials.

Problem Solving

• Address routine problems or issues promptly, ensuring a professional and student-focussed approach.
• To provide advice and guidance to students/staff in relation to established policy procedure (these queries may have been escalated from G4 assistants).
• Escalate complex or sensitive issues or potential risks to senior colleagues while ensuring timely follow-up and/or resolution.

Collaboration and Teamwork

• Work closely with colleagues across teams and departments to support joined-up service delivery, providing support to peers during busy periods or absences.
• Build and maintain effective working relationships with internal and external stakeholders (e.g., academic staff, external agencies).
• Support the implementation of new systems, processes, or initiatives to improve student and staff experiences.
• Contribute to the success of university-wide events by providing support at activities including open days and graduation ceremonies, where participation is arranged in advance with the line manager.

Other Duties and Responsibilities

Communication and Liaison

• Communicate clearly and effectively with students, staff, and external stakeholders, addressing queries and responding efficiently to routine requests.
• Liaise with other university departments and external bodies to facilitate seamless operations and ensure alignment with institutional practices.

Compliance and Professional Development

• Provide administrative support for audits, reviews, or other compliance-related activities, ensuring use of proper documentation and accurate record-keeping for accountability and reporting purposes.
• The post holder will be expected to participate in performance review and developmental activities.
• The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
• The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
• The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.

Person Specification

Qualifications / Training

Essential

• 2 AS Levels or 1 A Level or NVQ level 3 in a relevant subject area (e.g. Customer Service or Business Administration) or possess equivalent experience.

Desirable

• ECDL Qualification.
• NVQ level 4 in a relevant subject area (e.g. Customer Service or Business Administration).

Experience / Knowledge

Essential

• Previous experience of dealing with queries and providing information to students and academic staff.
• An understanding of legislative requirements relating to equality, data protection and freedom of information.
• Experience of working within an office /administrative environment.
• Experience of decision making by understanding relevant information and opinion.
• Experience of developing and implementing administrative systems and procedures.
• Experience of assisting with the manipulation of student data or similar large data sets.

Desirable

• An understanding of the internal and external factors that may impact on the service.
• An understanding of the needs of culturally diverse staff and students.
• Knows when a decision is beyond the roles level of responsibility and when to refer to others.
• An understanding of academic regulations and procedures and the ability to relate this information to students and staff.

Skills/Abilities

Essential

• Ability to provide appropriate advice, sympathetically and confidentially.
• Proficient in the use of Microsoft Office applications (Word, Excel, Access etc).
• Is able to understand, use and explain terms commonly used in own area of work.

Desirable

• Proficient in the use of University systems (e.g, Banner, MyBangor, BI).

Other

Essential

• Recognises when the limits of own responsibility or ability are reached.
• Accepts feedback in a positive way and takes action to improve service accordingly.

Desirable

• The ability to speak Welsh is desirable for this post.

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.

We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us.  When you apply for this post you will be required to explain the basis upon which you believe you will able to live and work in the UK legally on the commencement date of the role should your application be successful.   If you do not have the right to work freely in any position in the UK already, any offer of employment we will make to you will be subject to you obtaining a right to work visa.   The following link provides information on the various visa routes into employment and the eligibility requirements (including switching visa status where permissible) https://www.gov.uk/browse/visas-immigration/work-visas.   If you are successful in your application we will discuss visa options with you at the time of making the offer of employment.  

Please note that, in the event of applications being received from candidates on the University's Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.