JOB DESCRIPTION JOB TITLE: Night Support PURPOSE: The Night support Team will work across the three housing projects delivering a high quality support service to Burton YMCA service users. To deliver a high quality concierge and night support service to our clients/guests ensuring everyone is safe and secure. RESPONSIBLE TO: Night Support Manager KEY TASKS Strategy and service development • Act as an initial point of reference on the phone, or in a Reception area as required. • Use company systems, e-mail and other basic correspondence where appropriate and necessary. • Monitor access to schemes and visitors. • Meeting the requirements of health and safety and safeguarding policies and practices • Reporting incidents and anti-social behaviour. • Carry out domestic tasks (cleaning communal areas) to a high standard. • Effective recording of information. • • Advises management promptly of any signs of problems or concerns about a client. • Reporting repairs to maintenance contractors by using appropriate systems. • Ensure culture and diversity issues for the clients are considered at all times, and report Implementing policies and procedures to ensure effective service delivery. any forms of discrimination. • Promote and encourage a high level of client involvement, consultation and communication. Service delivery • To understand your role in the organisation and to be accountable for your contribution to maximise profitability. • To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way. • Working within a multi-disciplinary team of housing and support staff, and meeting the requirements of a rota system. • Actively involved in team meetings, training events and attending regular supervisions, during the day as appropriate. • Adhering to equality and diversity policies in all aspects of service delivery. • Ensuring effective exchanges of information with team members and day staff. Other duties • To provide a high quality, customer-orientated service. • Undertake personal development and training as necessary • To ensure compliance with Equality and Diversity policy, in respect of employment and service delivery. • Ensure that all data is compliant with legislation and policies relating to data quality. • Any other relevant duties as required by the designated supervisor/manager. • To ensure compliance with safeguarding policies and procedures in every aspect of service delivery. 2 Administration Be responsible to the Night Support Supervisor: • by recording information, incidents and events in the daily diary; • by preparing correspondence and other written material using a word processor; 3 Maintenance To notify and report to the Housing management team any matters of maintenance: • By assisting with the identification of maintenance issues, and when requested arrange for maintenance work to be carried out. Some undertaking of basic maintenance may be required; • Support all Fire and Health and Safety requirements by assisting where necessary. 4 Training • to participate in appropriate training, as and when required The postholder will liaise and work effectively with the Support Team. Job Description agreed on ………………………………. by: Postholder’s signature Line Manager’s signature PERSON SPECIFICATION/KEY COMPETENCES Knowledge Educated to Grade C/D GCSE (or equivalent) minimum standard in Maths and English Skills/Abilities Good interpersonal skills Good communication skills, both verbal and written Administrative and IT literate with working knowledge of Word and Excel Positive outlook and ability to motivate Ability to work effectively with limited supervision Ability to work under pressure and to prioritise in order to meet deadlines Ability to work on own initiative and be self-motivated Ability to work as part of a team High standard of professional etiquette High level of attention to accuracy and detail Good organisational and planning skills Flexibility in working arrangements The YMCA is an Equal Opportunities Employer