Student Placement Role Profile

Role Title: Student Placement (non-clinical).
Reporting to: Services Team Supervisors.
Where will you be based: Hybrid – Home & Outreach Services/ Mobile Clinic (East London, subject to
change).
Commitment requirements: 25 days (Monday to Friday) spread over 5, 6 or 8 weeks + 1 day.
(We kindly ask for a minimum commitment of 3 days per week).
Expenses: Travel can be reimbursed up to £15 per day on face-to-face days. Lunch on face-to-face days can
be reimbursed up to £5.

Why you?
If you are friendly, empathetic, a good listener and passionate about upholding the right to healthcare, this
role could be a great fit for you! Student Placement volunteers are the main point of contact for patients who
call our advice line and visit our Outreach Services & Mobile Clinic. They carry out interviews to determine
peoples’ needs and provide appropriate advice and support. They act as advocates and liaise with NHS service
providers to link our patients to the care they need.

What you will be doing

•  You will be the first point of contact for patients in a health promotion setting.
•
•  Helping patients with GP registration and administration needs & advocating on their behalf to

Listening to peoples’ needs and identifying other support services.

NHS services.

•  Taking on in-depth and complex casework where patients may face significant barriers to accessing

healthcare.

•  Completing data collection forms with the patient.
•  Responding to queries on our advice line.

Student Placement volunteers are usually allocated one face-to-face shift per week. The rest of the week
will be spent on our advice line and following up complex cases.

What you’ll need

•  The desire to help people in vulnerable situations.
•  Knowledge of the UK healthcare system.
•  Non-judgmental attitude towards patients from diverse backgrounds.
•  Good social and communication skills.
•  Confident telephone manners.
•  Strong IT skills and confidence working between multiple platforms simultaneously in time-limited

circumstances (for example, working between Microsoft applications, encrypted email and
database platforms).

•  To be up to date with routine immunisations (Diptheria, Tetanus and Polio).*
•  Evidence of 2 doses of MMR vaccine or positive antibody tests for measles and rubella.*
•  Varicella vaccine or history / immunity to chickenpox or herpes zoster (shingles) infection.*
•  Fluency in other languages/confidence working with interpreting services are desirable but not

essential.

These are non-clinical placements, and we are unable to offer the opportunity to do any clinical work or
shadow our GPs and Nurses.

To  apply,  please  upload  the  completed  application  form  and  your  CV  following  the  relevant  link  on  our
website.
The HR onboarding/induction process may take several weeks. Please take this into account when applying,
to make sure that our minimum commitment request matches your availability. Volunteers should be able to
start volunteering within three weeks from the interview.

* As per national guidelines, everyone who has direct contact with people in healthcare settings should be
up-to-date with routine immunisations. If you are unsure of your vaccination status or have not been fully
vaccinated, then you can speak to your GP. Vaccination against measles, mumps and rubella are part of the
routine childhood immunisation schedule. You can receive them for free from your NHS GP surgery.
'You will be able to volunteer one month after completing the vaccination course.

All volunteers must be based in the UK.