HR Manager - Shared Services

Opportunity ID

616

Location

Career Level

Salary

Hours

Department

Position type

Job Summary

We’re looking for a confident and collaborative HR Manager – Shared Services to lead our HR Officer team and ensure the delivery of a high-quality, consistent HR service across IWM.

This pivotal role sits at the heart of our People & Culture function. You’ll oversee first-line HR support, guide employee relations, and work closely with HR Business Partners to deliver both operational excellence and strategic initiatives. You’ll also collaborate with Payroll, Talent Acquisition, and HR Operations to ensure compliance, consistency, and a seamless employee experience.

What You'll Be Doing:

• Lead and manage the HR Officers team, ensuring effective triage and resolution of HR queries.
• Act as the key contact for HR Business Partners, coordinating support and planning capacity across workstreams.
• Provide expert guidance on employee relations, coaching and supporting early resolution of issues.
• Support complex HR cases, restructures, and change initiatives.
• Oversee HR communications, templates, and documentation for consistency and quality.
• Collaborate across HR functions to improve systems, processes, and employee experience.
• Monitor and report on key employee metrics and trends.
• Manage IWM’s Visa programme and ensure compliance with employment regulations.
• Contribute to strategic HR projects and support training delivery in partnership with L&D.

What You'll Bring:

• CIPD Level 5 qualification (or equivalent experience)
• Proven experience leading a generalist HR support team or similar HR function
• Strong knowledge of employment law and best practice, with significant experience advising on employee relations
• Excellent communication skills, with the ability to convey complex information clearly and confidently to a range of audiences

Ready to lead a team and make a real impact? Apply now and help us build a fantastic place to work at IWM.

For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.

Job Summary (File)

Application closing date

October 20th 2025, 9:00 AM

Interview Details

Interviews for this post are planned for the week commencing 27th October.

The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only.

• Annual Leave:You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you’ll get 30 days

• Company Group Pension Plan:Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%.

• Enhanced Maternity and Paternity Benefits:Celebrate life’s milestones with confidence, knowing that our policies support growing families.

• IWM4me:Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being.

• Free Sanitary Products:We prioritise your comfort by providing free sanitary products across all our sites.

• Retail Discounts:25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me)

• Free Entry to IWM Air Shows:Witness the thrill of vintage aircraft at our air shows.

• Free Entry to Partner Museums & Galleries:Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions.

• In-House Training Programmes:Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives.

• Season Ticket Loan Scheme:Simplify your daily commute with our interest-free loan program.

• Cycle 2 Work & Cycle Hire:Promote well-being and environmental consciousness by cycling to work.

• Eye Tests:Money back up to £80 for an eye test and a new pair of glasses.

• Employee Assistance Programme:Access confidential support for personal or work-related challenges.

• Benenden Healthcare & Dental Insurance:Prioritise your health with access to quality healthcare services (subject to terms and conditions).

• Civil Service Sports Club Membership:Opportunity to join and enjoy additional discounts and perks as part of a vibrant community.

• Staff Events and Networks:Join fellow colleagues in social gatherings and events, fostering camaraderie and shared experiences.

…and more!

Ready to embark on this exciting journey with us? Apply now and become part of IWM!

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to:

A basic check, which shows unspent convictions and conditional cautions.

IWM is committed to a policy of Equal Opportunities.
We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone.
Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public.
At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds.
We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruitment contact, as we are open to discussing agile working opportunities during the hiring process.