JOB DESCRIPTION

Job Title

Supported Internship Coordinator

Reports to

Employability & Next Steps Lead

Location

Salary

Flexibility

Contractual status

Role summary

North Cornwall and surrounding areas including in Devon

£28K

Part time - 4 days a week

2 years Fixed-term, with the potential to move to a
permanent role as the Supported Internship programme
grows.

The Supported Internship Coordinator will operationally
lead Step into Learning’s Supported Internship programme,
launching in 2026–2027.

The postholder will build partnerships across multiple
sectors, source and manage meaningful placements. They
will ensure all learners receive high-quality, compliant, and
well-supported internships.

Key responsibilities

These key responsibilities are neither a comprehensive nor
exhaustive list, and the duties may be varied from time to
time by your line manager or executive director.

Employer Engagement & Partnership Building

Build and maintain relationships with employers across
multiple sectors.

Promote Supported Internships and inclusive recruitment.

Source and secure meaningful placements aligned with
learner strengths and aspirations.

Provide ongoing support to employers to ensure successful
placements.

Maintain employer engagement records and track
satisfaction/feedback.

JD Supported Internship Coordinator

Keep ahead of national and local labour market trends to
inform employer engagement and learner placement
opportunities.

Programme Delivery & Coordination

Lead the operational setup and placement of the Supported
Internship programme.

Plan and coordinate internship schedules and progression
pathways.

Track learner progress and workplace readiness.

Job Coach Line Management

Allocate and manage Job Coaches.

Ensure Job Coaches are effectively deployed and supported.

Monitor Job Coach documentation, progress reports, and
compliance.

Support training and development for Job Coaches.

Recruit and induct new Job Coaches as needed for
programme growth.

DWP & Funding Administration

Manage operational DWP processes, including returns,
claims, and documentation.

Liaise with DWP advisors and work coaches.

Maintain audit-ready records for Access to Work
applications, employer payments, and learner support
needs.

Track ongoing DWP payments, claim, and ensure financial
integrity.

Compliance, Documentation & Reporting

JD Supported Internship Coordinator

Ensure all placements meet safeguarding, health & safety,
and workplace suitability requirements.

Maintain programme paperwork: agreements, reviews,
progress logs, and employer records.

Provide monthly reports to the Employability & Next Steps
Lead and MIS Lead on:

o  Employer engagement
o  Learner progress and outcomes
o  Job Coach deployment
o  Programme risks and gaps

Contribute to Self-Assessment Reports with data, trends,
and performance insights.

Ensure all records are ready for internal audits and external
inspections.

Professional Development

Participation in programme development meetings and
contribution to long-term Supported Internship strategy.

Collaboration with other leads to ensure alignment with
Step into Learning curriculum and learner pathways.

Keeping up to date with Supported Internship best practice,
employer engagement strategies, and national guidance,
and approaches to supporting learners with SEND.

Willingness to undertake relevant training such as TSI
(Training Systemic Instruction) or other systemic training
approach.

Decision-Making Boundaries & Accountability
Operational Authority:

Build and agree employer partnerships.

Recommend and allocate suitable placements for learners.

JD Supported Internship Coordinator

Deploy and manage Job Coaches day-to-day.

Make operational decisions relating to placement
scheduling, employer liaison, and learner support via Job
coaches.

Approve Job Coach resources within agreed budgets.

Submits DWP paperwork, claims, and returns following
established procedures.

Escalation Responsibilities:

Escalate safeguarding, welfare, or H&S issues immediately
to DSL/DDSL or H&S Lead.

Escalate financial, contractual, or programme-wide strategic
issues to the appropriate lead.

Key Competencies

o  Ability to build and maintain relationships with

employers across multiple sectors.

o  Skilled in promoting inclusive employment and
Supported Internship benefits to employers.

o  Experience in planning, coordinating, and

monitoring workplace placements.

o  Ability to track learner progress, work readiness, and

outcomes effectively.

o  Experience in line-managing staff, including
recruitment, deployment, and performance
management of Job Coaches.

o  Proficiency in managing operational DWP processes,
funding claims, and audit-ready documentation.
o  Strong understanding of safeguarding, health &
safety, and workplace compliance requirements.

o  Awareness of national and local labour market
trends to inform placements and programme
planning.

o  Excellent communication and interpersonal skills
with learners, parents/carers, employers, and
colleagues.

JD Supported Internship Coordinator

Measure of success

o  Strong organisational skills, attention to detail, and

ability to manage multiple priorities.

o  Proactive, solution-focused, and able to make

independent operational decisions within defined
boundaries.

o  Commitment to equality, diversity, and inclusion in

all learner and employer interactions.

o  Experience and Knowledge of working with young
people with SEND, including understanding EHCPs,
and/or experience supporting learners in
employability or Supported Internship programmes.

Success in this role will be measured by the effective
delivery of key priorities, objectives, and targets set by the
organisation. This includes achieving

o  Establishing and maintaining strong employer

partnerships across multiple sectors.

o  Securing meaningful, high-quality placements for all

Supported Internship learners.

o  Achieving successful placement completion for the
first cohort and growing numbers year-on-year in
line with organisational targets.

o  High learner retention, progress in work-readiness
skills, and positive employment or further learning
outcomes.

o  Effective deployment, support, and performance

management of Job Coaches.

o  Accurate, timely, and audit-ready submission of DWP

paperwork, claims, and returns.

o  Positive feedback from learners, parents/carers, and
employers regarding the quality of placements and
programme support.

o  Up-to-date monitoring of local and national labour
market trends, ensuring placements align with
opportunities and sector needs.

o  Timely and accurate reporting of programme

performance, learner progression, and employer
engagement to senior leadership.

o  Maintenance of safeguarding, health & safety, and
workplace compliance standards in all placements.

JD Supported Internship Coordinator

Continued
professional
development

At Step into Learning, we are dedicated to promoting a
culture of continual professional development through
regular personal growth reviews and tailored training
opportunities. We expect the successful candidate to
actively engage in bespoke training and research initiatives
that will enhance their personal knowledge, skills, and
behaviours. This commitment includes participating in
relevant workshops and courses, setting personal
development goals in collaboration with their line manager,
and sharing insights gained from these experiences with
colleagues to promote a culture of continuous
improvement within the organisation.  All staff are expected
to attend at least three CPD team events per year.

Step into Learning
values

Be Inclusive, Be Committed, Be Inspiring, Be Kind and Be
Connected to the Community

Step into Learning
Equality, Diversity &
Inclusion

Step into Learning
Health and Safety

Step into Learning
Safeguarding of

At Step into Learning, we are committed to promoting an
inclusive working environment where diversity is celebrated,
and everyone is empowered with equal opportunities. We
warmly welcome applications from individuals of all
backgrounds and are dedicated to promoting a healthy
work-life balance through a range of supportive benefits.
At Step into Learning, we are committed to maintaining and
promoting a positive attitude towards health and safety. We
prioritise the safety and well-being of our employees and
learners by adhering to the relevant health and safety codes
of practice.
As part of your role, you will be expected to:
Familiarise yourself with health and safety policies:
Understand and comply with the organisation’s health and
safety protocols.
Report hazards: Promptly report any potential hazards or
incidents to your line manager or designated health and
safety officer or Bright Safe.
Participate in training: Engage in health and safety
training and workshops to enhance your knowledge and
awareness.
Promote safety practices: Encourage a culture of safety by
promoting best practices among colleagues and learners.
Step into Learning is committed to safeguarding and
promoting the welfare of all learners and expects their
employees to share this commitment.  The successful

JD Supported Internship Coordinator

Children and
Vulnerable Adults

candidate will be subject to a Disclosure and Barring Service
(DBS) check.

The postholder will ensure that Step into Learning child
protection and vulnerable adult protection policies and
procedures are known, understood, and used appropriately.

Will keep detailed, accurate, secure written records of
concerns and referrals (including electronic documents) on
Cpoms and refer all concerns to the safeguarding team.

Dated

Employee signature

Manager signature

JD Supported Internship Coordinator