Job Title:

Assistant Service Manager (Floating)

Salary Range:

£27,000 - £30,000 (dependant on qualification)

Responsible To:

Quality Assurance Manager

1.  Job Summary

The Floating Assistant Service Manager is responsible for ensuring the organisation provides a person-
centred service to members, building relationships with them, their families and the local community.

This is a flexible management role, providing responsive support across multiple sites in London. You
may be deployed to: support newly acquired services, cover for absent managers, or
strengthen  services  requiring  additional  input.  The  Floating  Assistant  Service  Manager  will  work  in
partnership with the relevant Registered Manager to deliver against all strategic objectives within the
operations division.

The role will typical be a floating role with requirements to work out of and support service provision
on any London site or property.

2.  Key Tasks

  To  work  alongside  the  Quality  Assurance  &  Registered  Manager,  supporting  with  audits  and
quality  improvement  plans.  Also  supporting  staff  to  provide  person  centred  services  to  our
members, adhering to organisational policies and procedures and quality systems.

  Provide interim and strategic management across multiple supported living services for adults

with learning disabilities, autism, and associated needs.

  Person To be responsible for the delivery of the service which takes into account all of the day-

to-day operational requirements, and also quality measurements and monitoring.

  To support the Service Manager and be the responsible manager in their absence carrying out all

the duties that this position entails.

  To ensure the service has the required level of resources to support members, including ensuring

that the service is fully staffed according to agreed levels.

  To ensure that all members are aware of all social, recreational, and community opportunities

and events and facilitate necessary access.

  Support and mentor local service teams to deliver consistently excellent care and outcomes.

3.  Operational Tasks



In the absence of a Service Manager to be responsible for the rostering of Support Workers by
ensuring that rotas are produced well in advance of the month and the staff team are fully aware
of where they are working for the next 4 weeks.

  To efficiently manage rota changes when they arise and cover support shifts when required
  To deploy staff in a way which maximises cost efficiency whilst meeting the demands of members
  To ensure that appropriate person-centred support arrangements are in place for each member

and reviewed in line with organisational policies and procedures.

  To  implement and  monitor  quality  assurance  strategies  and  documents,  actively  promoting  a

culture of continuous improvement.

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

In  the  absence  of  a  Service  Manager  to  be  responsible  for  authorising  annual  leave  requests
ensuring that the service has the required level of resources to meet the needs of our members.
  To ensure that all day-to-day changes and amendments to staff schedules and rotas are recorded

in the workforce planning system and that adequate staffing levels are maintained.

  To ensure that all relevant records and documentation is reviewed and updated in line with the

requirements of our governing body.

  To  collaborate  with  the  Social  Work  team  to  carry  out  initial  assessments,  home  visits,  risk

assessments and transition plans for referrals.

  To  ensure  that  all  care  and  support  plans  and  risk  assessments  are  regularly  reviewed  and

updated and recorded in the relevant files.

  To  conduct  weekly/monthly  quality  assurance  site  visits  and  ensure  audits  are  completed.  To

write results-based action plans, implement and review.

  To ensure all health and safety  legislation,  internal and external guidance and procedures are

communicated and implemented.

  To  work  with  the  senior  managers  to  ensure  an  anti-oppressive,  anti-abusive  and  non-

judgemental approach to service provision.

  To  ensure  all  incidents,  accidents  and  safeguarding  concerns  are  appropriately  recorded  and

raised to senior management in a timely manner.

  To work with members who exhibit challenging behaviour, supporting them to learn self- control
and  more socially  acceptable  ways of  communicating,  coping  with  situations  and  by  applying
appropriate  behavioural  strategies  in  collaboration  with  the  Registered  Manager  and  the  PBS
Lead.

  To  work  in  collaboration  with  the  Programming  Team  to  ensure  there  is  a  varied  activities

programme that meets the needs of members.

  To ensure that member’s religious beliefs are supported and encouraged and that opportunities

are sought for them to socialise in the Jewish Community.

  To ensure personal care needs of member’s dignity, respect and privacy.
  To administer medication as required and in accordance with the doctor’s instructions, and

  To  take  shift  responsibility  for  on-call  and  emergency  response  on  a  rota  basis  within  the

that procedures laid down are strictly adhered to following appropriate training.

management team.

  To deliver hands on support within the team as required in emergency situations.
  To undertake any other duties as may be reasonably requested.
  To support on service improvement initiatives and action plans.
  Support transition planning and the implementation of new services when required.

In the

4.  Communications

  Ability to communicate effectively across multi-disciplinary teams, both internally and externally.
  Ensure effective representation and joint working with key agencies, families and individuals.
  To build and maintain positive relationships with parents of Kisharon Langdon members.

5.  People Management



In the absence of  a service manager to take on Line management responsibility for a team of
support workers including matters  relating to supervisions and  appraisals, ensuring issues  are
addressed as required.

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

In the absence of a service manager To manage and support staff in line with Kisharon Langdon
including  supervision,  absence  management,  performance
Policies  and  Procedures,
management, disciplinary and grievance issues.

  To train, develop coach and motivate staff through leading by example and demonstrating good

working practice.

  To ensure training needs of  staff are met effectively – implement induction programmes and



identify and provide for ongoing training needs.
In the absence of a service manager To hold regular team meetings with the support workers and
ensure the meetings are documented.

6.  Financial Management

  To work within agreed budgets.


In  the  absence  of  a  service  manager  Monitor  and  manage  budgets,  staffing,  and  resource
allocation effectively

  To ensure the financial probity of the member’s monies and ensure the organisation’s policies

and procedures regarding finances are rigorously followed.

  To ensure all payroll documentation is completed, checked, approved and signed off by the given

deadline.

  To authorise staff expenses, ensuring that claims are in line with Kisharon Langdon Expense Claim

policy.

7.  Key Values

In addition to undertaking the duties as outlined above, the post holder will be expected to adhere to
the following:

  Organisational Values

To behave in accordance with the organisation’s values or Respect, Integrity, Community and
Excellence.

  Equality & Diversity

To act in accordance with the Organisations Equality & Diversity Policy, which is designed to
prevent discrimination of any kind.

  Health & Safety

Ensure that all duties are carried out in line with the Organisation’s Health & Safety Policy.

  Risk Management

Responsible  for  reporting  complaints,  incidents  and  near  misses  through  the  appropriate
reporting procedures.
Provide accurate reporting to senior management on service performance and risks
Responsibility for attending health & safety training as required.
Responsibility for assisting with risk assessments.

8.  Note

This job description outlines the roles, duties and responsibilities of the post. It is not intended to detail
all specific tasks.    Kisharon  Langdon reserves the right to alter the content of this job description to
reflect the changing needs of the organisation but is a correct reflection of the main duties of the post
at the time of writing.

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9.  Acceptance

I agree to undertake the duties of the job in accordance with the above.

Signed ............................................................. (Post Holder)

Name: .............................................................  (Print)

Date: …………………….

Signed ........................................................ (Line Manager)

Name: .............................................................. (Print)

Date: …………………….

This document is to be signed and returned to the HR Department on your appointment
and/or at the review point for Kisharon Langdon Job Descriptions. The signed copy will
be retained on your Personal File.

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PERSON SPECIFICATION

Assistant Service Manager

Essential

Desirable

  NVQ in Leadership /

Management

  Previous experience of

supporting access to life-
long learning
opportunities.
  Understanding of
tendering process.

Qualifications

Experience

Communication  &  People
Skills:

  NVQ in Health & Social
Care - Level 4 / RMA or
Level 5 Diploma, or
currently working
towards. Minimum
requirement - Level 3.

  Rota planning in line
with contracted care
needs across a 24 hour,
7-day rota.

  Previous experience of
financial management
and budget control.

  Previous line management

experience.

  Proficient in the use of
Microsoft Office in
particular Outlook, Word
and Excel.

  Significant previous

experience of working
with adults with learning
disabilities and autism
within a residential
/supported
living
environment.

  Previous experience of
management of service
provision in the care sector.

  Ability to address and

respond to employee issues
in a fair and consistent
manner. Including informal
and formal performance
management.
  Good written and

oral communication
skills.

  Ability to demonstrate
professional attitude
with excellent
influencing and
negotiating skills.

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Organisational Skills:

  Ability to establish
and maintain
effective professional
working relationships.
  Ability to manage time and

workload effectively
without direct supervision.

  Ability to prioritise

workload to meet changing
deadlines.

Specialist Knowledge & Skills:

  Working knowledge of

  Knowledge of agencies /

regulatory body
inspection processes and
documentation.

  Working knowledge of CQC
fundamental standards.

  Working knowledge of

safeguarding procedures
and processes.

  Previous experience of
conducting quality
and health & safety
assessments.

  Previous experience of
maintaining accurate
records and
undertaking audits.
  Good understanding of

the social care sector and
current challenges.
  Previous experience of
writing and reviewing
care plans and risk
assessments.

  Ability to identify risk and
implement action plans.

  Ability to work flexibly

and participate in the on-
call rota.

  Flexibility to travel across
London and work across
different sites as needed

  Ability to work

unsociable hours and
weekends as required.

  Ability to manage

mul(cid:415)ple priori(cid:415)es and
work under pressure

  Candidates should indicate
an acceptance of and
commitment to the

services working with adults
with learning disabilities,
mental health issues and
physical disabilities.

  Full, clean driving licence
and use of own vehicle.

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Other

principles underlying
Kisharon Langdon’s Equity
& Diversity and Health &
Safety Policies.

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