Child-Sponsor Connection Specialist
- locations
- Home Working, United Kingdom
- Singapore, Singapore
- time type
- Full time
- posted on
- Posted Yesterday
- time left to apply
- End Date: November 15, 2025 (6 days left to apply)
- job requisition id
- JR46205
With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Employee Contract Type:
Job Description:
Important: This is a 1 year contract position to cover Maternity Leave.
The role is working to enhance the heart of World Vision Child Sponsorship – connection. By working collaboratively and creatively, you will design and enable safe, meaningful, and joyful experiences that deepen the emotional bond between children and their sponsors.
Working in close partnership with Field Offices (FO), Support Offices (SO), content creators, IT specialists, and child protection leads, this role helps shape multi-format experiences, including photos, videos, voice messages, digital interactions, and games that go beyond traditional letter writing.
The role relies on cross-functional collaboration to test, adapt, and implement these experiences at scale. It brings together diverse perspectives from across the partnership to ensure that innovations are context-sensitive and aligned with both child and sponsor needs.
Ultimately, this role contributes to increasing sponsor satisfaction, boosting Net Promoter Scores (NPS), and improving sponsor retention by fostering interactions that feel personal, heartfelt, and trustworthy—while safeguarding the dignity and well-being of every child.
MAIN RESPONSIBILITIES
Stakeholder Collaboration
Collaborate and influence with Field and Support Offices, and WVI Sponsorship colleagues to pilot and implement new, safe interaction types.
Design and Execution
Design and test safe, innovative child-sponsor connection experiences based on field insights, behavioural data, and sponsor expectations.
Virtual Field Experiences (VFEs)
Support Virtual Field Visits and digital event coordination to provide immersive and safe sponsor experiences.
Best Practice Scaling
Develop and maintain best practice guidelines for safe, meaningful child-sponsor connections.
Reporting and Evaluation
Evaluate sponsor satisfaction and child feedback to continuously improve interaction formats.
Safeguarding
Coordinate safe delivery of standard sponsorship products (e.g., letters, photos, videos) per SO requirements.
REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE
- Bachelor's degree in communications, human-centered design, behavioural science, or related field (Master’s preferred).
- Minimum 5 years in customer experience design, digital engagement, or human connection design, ideally in a nonprofit or mission-driven setting.
- Human-centered design thinking and prototyping.
- Strong project coordination and cross-cultural collaboration.
- Behavioral insights, storytelling, and content design.
- Comfort with safe digital communication tools/platforms.
- Excellent written and verbal English is required; additional languages are an asset.
- Occasional international travel may be required.
Applicant Types Accepted:
About Us
Our vision for every child, life in all its fullness. Our prayer for every heart, the will to make it so.
As a global Christian relief, development and advocacy organisation, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Learn more about our work at wvi.org.
Our Culture
Our organisational culture reflects a "Partnership" of World Vision offices in 100 countries and 33,000+ staff working towards one vision: life in its fullness for every child.
A career with World Vision is a God-given calling, and we believe that every staff member has been brought to World Vision for God’s purposes. Whether working from home, in an office, or with children and community members, we celebrate and embrace each staff member’s diverse background and talents – knowing that together, we can make a difference. Together, #WeAreWorldVision.
Learn more about our culture.
Your Rewards
Our people are our greatest asset.
Each staff member brings their unique experience and God-given talents to the organisation – and in return World Vision provides employees a competitive "Total Rewards" package tailored to the context in which they work.
FAQ
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See our Frequently Asked Questions.