Could you help us future-proof and reshape how we generate income by building, testing and scaling new products that bring in new supporters and raise multi-million pounds per year?

Could you contribute to the wider innovation practice and culture across the Fundraising and Supporter Engagement directorate and organisation making it a great place to work, innovate and thrive in?

What will a day in the life of a Senior Product Development Officer involve?

• Lead and/or support on the creation of new products from insight through to ideation, prototype, business case and if successful, pilot – applying user-centred design principles throughout.
• Lead and/or support cross-functional teams to deliver innovation products, being accountable for deliverables, seeking team alignment and ensuring that an audience led approach is taken.
• Plan, design, prepare and run workshops to support the design, development and continuous improvement of income generating products.
• Design and run interviews and discovery research to develop a deep understanding of the need and wants of audiences for current or new products.
• Analyse existing products within the Supporter Engagement portfolio and testing different assumptions on how to scale and develop the product further.
• Promote innovative ways of working, supporting other teams to embrace a test and learn approach to working.

To be a successful Senior Product Development Officer, what will you need?

• Demonstrable knowledge, experience and passion for audience-led design practices.
• Proven record of innovation, marketing, new product / service development, or customer experience – whether in commercial, public or third sector environments. Charity or fundraising experience is not required.
• A growth mindset in which you are curious, tolerant of ambiguity, persistent and bring a ‘we can if’ approach to solving complex problems.
• Excellent relationship-building, negotiation, communication, presentation skills.
• Diplomacy; successfully negotiating large, complex organisations.
• Demonstrable experience of iterative project management in various environments, ideally having played a role in designing/embedding new ways of working.
• Experience of copy writing, developing or cocreating digital, print, video or visual content for products.
• Strong IT and office skills.

Interested?

The closing date for applications is 23.59hrs on Thursday the 23rd of October 2025 with interviews to follow.

In return for your commitment and expertise, you’ll get:

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Learning & Development:A range of career & learning opportunities.
• Discounts:Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work:Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.