JOB DESCRIPTION

 Job title
 Hours

 Place of work

 Deputy Manager - Respite Service
 38 hours per week, which may include evening  and weekend
 work as required
 May be based at any of the organisation’s  locations and will attend
 other locations as required to carry out the duties of the post.

 SCOPE OF THE POST
 To Support the Operations Manager in ensuring the delivery of high quality holistic support
 and to create a safe and supportive environment conducive to the needs of the people we
 support, through high standards of professional practice.
 The Deputy Manager is required to support the effective leadership of the Team and help
 ensure that they contribute to secure, sustain and promote the reputation of New Directions.

 DUTIES AND RESPONSIBILITIES

 Objectives
 1. To work in Partnership with the Operations Managers and staff teams. Supporting the
 manager in the day to day supervision of the staff team and the service
 2. To play a full role as a member of the Management Team of New Directions.
 3. To support the charity and the Managers in their work with social care regulators and local
 authorities to ensure satisfactory standards are maintained, ensure that agreed quality
 assurance initiatives are implemented within the service.
 4. To provide improvement, independence and choice for the people we support, making
 sure they are treated with dignity and respect at all times.
 6.To act in the absence of the Operations Manager, with support from the operational
 management team.
 7. To ensure policies and procedures are implemented and understood by all staff to ensure
 the highest standard of support.

 Leadership
 1. To provide leadership to all staff within your service in order to deliver the highest possible
 quality of support within a safe working and living environment.
 2. To be a good role model for all, being approachable and present within the service, as well
 as being consistent in all actions and decisions.
 3. To support the Managers, ensuring staff maintain clear standards of support within the
 service, including acting in a professional manner and  ensuring people are well treated and
 supported and respecting equality and diversity at all times.

 4. To adhere to recruitment and selection policies and procedures; and promote and
 encourage staff retention.

 5. To support staff through induction, probation and encourage further Professional
 development
 6. To participate in HR meetings as required, including investigations, disciplinary and
 grievance meetings.
 7.  To participate in regular meetings for the people we support, staff and stakeholders to
 provide and receive feedback; and administer the customer feedback questionnaire provided
 as part of the company’s quality assurance systems.
 8.To take part in the Manager’s on-call rota as required.

 Supporting Individuals
 1. To ensure that the people we support all have an up-to-date support plan, which is
 regularly reviewed and actively involves the people we support.
 2. To ensure all risks and risk assessments are regularly reviewed and updated.
 3. To regularly monitor the delivery of support given by all staff ensuring that the physical,
 social, psychological and emotional needs of the people we support are recognised,
 assessed and met.
 4. To ensure the service and its processes are fully compliant with the Mental Capacity Act
 and that the people we support are empowered to make choices where able and where not,
 that best interest decisions are made on their behalf involving relevant professionals.
 5. To ensure the service is compliant with DoLS/LPS legislation.
 6. To ensure every person we support has a named key worker.
 7. To ensure the highest standards of support consistent with the requirements of CQC and
 funding authorities.
 8. To support the manager to arrange and attend regular reviews with the people we support
 and with their appropriate professionals and support networks.
 9. To meet professional and legal responsibilities with regard to the storage, handling and
 administration of medication.

 General Management
 1. To work with the managers guidance and have an understanding of the legal requirements
 of the Care Quality Commission (CQC) and ensure the service complies with relevant
 legislation and regulations.
 2. To have a full understanding and working knowledge of all New Directions’ policies and
 procedures.
 3. To support the manager in completing the staff rota and ensuring that the staffing ratio
 meets the assessed needs of the people we support.
 4. To work with the manager to ensure that any annual leave requests are authorised
 appropriately to ensure safe staffing levels.
 5. To manage sickness absence by always conducting return to work interviews and
 correctly applying company policy.
 6.  To ensure that staff hours are recorded and sent to payroll on time.
 7.   Promote an open, positive and inclusive culture and ensure the people we support and
 staff are familiar with the organisation complaints procedure.
 8. To liaise effectively with all services, building good working relationships.
 9. To enable the people we support to manage their own finances where possible; and
 where not possible, to ensure all transactions and records are accurate, kept up-to-date and
 audited.
 10. To ensure the security and confidentiality of records and information relating to the

 service.
 11. To attend Manager’s Meetings and other meetings, both internal and external as and
 when required.

 External Relationships
 1. To establish and maintain good relationships with all external stakeholders.
 2. To report all notifiable incidents and events to the line manager, and where requested and
 advised to the local authority and CQC in the specified timeframes.
 3. To carry out audits where required and manage and complete any quality assurances
 required as a result of those audits and by the organisation.

 Any other duties that may reasonably fall within the scope of this post, as may be required
 from time to time.

 STANDARD REQUIREMENTS
 Responsibilities in an emergency
 Expected to respond to emergency situations involving the safety of the people we support
 and staff.
 Confidentiality
 The Deputy Manager must maintain the confidentiality of information about the people we
 support and staff in accordance with organisational policies and procedures and relevant
 data protection legislation.
 Equal opportunities
 The Deputy Manager must at all times carry out their responsibilities with due regard to the
 organisation’s equality and diversity policies and promote and embrace diversity and
 inclusion.
 Health and safety
 Deputy Managers must be aware of the responsibilities placed upon them under the Health
 & Safety at Work Act 1974, paying due regard to health and safety in the workplace and
 management of risk to maintain a safe working environment for the people we support, staff
 and visitors.

 This   job   description   is   an   outline   of  the  key  tasks  and  responsibilities  of  the  role  of  Deputy
 Manager  and  is  not  intended  as  an  exhaustive  list.  The  duties  and  responsibilities  of  the  role
 may   differ   depending   on   the   service;   and   may   change   over   time   to   reflect   the   changing
 needs   of   the   people   we   support   as   well   as   the   personal   development   needs   of   the   post
 holder.

 November 2025