Shift Leader- Solihull (Days)

Candidate information pack

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Welcome to Royal Star & Garter

Thank you for your interest in Royal Star & Garter.

Since I joined this fabulous charity in summer 2024, I have been amazed and humbled by the passion and dedication of
every member of staff. Our teams in our three Homes are nothing short of exceptional in the care they deliver, while our
teams in Central Services provide unrivalled support.

We are looking for someone with excellent analytical, problem solving, and decision making skills.  The ideal candidate
would be someone who has attention to detail, with a strong commitment to detail. A background in healthcare or not for
profit sector would be desirable.

We strive to live our values in everything we do and we  want the people who join us to do the same. Having the right
people join us matters and key members of theTeam will support the recruitment process. We are committed to investing in
our staff – in skills,  behaviours and well-being. We have a comprehensive training offer for our staff and your continued
professional development is important to us. We are looking for people who share our values, people with passion and
dedication who want to work as part of a team, and people who want to make a difference to others.
If this is, you then I look forward to receiving your application.

Katie McCauley
Home Manager

The role at a glance
Title: Shift Leader

Location: Royal Star & Garter,
Tudor Coppice, Monkspath Hall
Road, Solihull, B91 3DE

Reports to: Home Manager

Hours: 37.5 per week

Annual salary: £29,874 per annum,
£15.32 per hour

Contract: Permanent

More information:
solihull.jobs@starandgarter.org

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Job description

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• To ensure that, at all times, residents are treated with respect and dignity and that individuals’ rights to privacy,

independence and choice are met with kindness and compassion.

• To manage the day to day provision of care as an integrated member of a multi-disciplinary care team, leading the floor

when the nurse is engaged elsewhere and providing high quality personal care to all residents according to their needs and
expectations.

• Successfully complete and practice the Royal Star & Garter HCA Competency Framework.

Key tasks

• To work in accordance with the issued Code of Conduct
• Fully participate in the Key Worker Scheme, supporting the role of the keyworker
• Support all individual aspects of resident care and wellbeing in line with care plans, promoting independence, decision

making and respect

• Complete clinical activities, following training, including, but not limited to, administering medication, tissue viability and oral

care

• Maintain accurate records and documentation of residents’ holistic care needs across all platforms and in compliance with

organisational policy and data protection practice

• Actively participate in and promote the wellbeing activities and outings of the Home’s programme and enable residents to

safely take part in the activities of their choice

• Communicate effectively with all colleagues, visiting health professionals and residents, ensuring that any information

exchanged is accurate, relevant and appropriate

• Strive to continuously improve resident safety, care and well-being: sharing areas for improvement with your care team or

line manager; and raising concerns in a timely manner.

• Be flexible in working with our residents across any House in the Home: establishing rapport, acting professionally and

demonstrating an understanding of their personal circumstances to ensure the provision of high-quality, person-centred
care

To apply

Send your CV and a covering

letter (no more than 2 sides)

outlining how you meet the

person specification and what

you will bring to our team to

solihull.jobs@starandgarter.org

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Job description - continued

General Responsibilities:
• Undertake such other duties as may be required and which are consistent with the nature of this post as determined

by (post title/your manager)

• Comply with all Royal Star & Garter policies and procedures
• Promote the interests and reputation of Royal Star & Garter at all times and ensure that the culture and ethos of the

organisation is maintained, nurtured and supported

• Promote and maintain a safe environment by complying with the requirements set out in the Home’s Health & Safety

Policy, security procedures and guidelines for moving and handling.
• Actively promote equality of opportunity in all day-to-day activities
• The post requires a high degree of confidentiality. You will be required to meet these exacting standards at all times,

whether in or outside work

To apply

Send your CV and a covering letter

(no more than two sides) outlining

how you meet the person

specification and what you will bring

• Take responsibility for your own continuous professional development, fully engaging with training and assessment

and promoting a learning culture where mutual and professional respect is afforded to all colleagues

to the role to:

Solihulljobs@starandgarter.org

Essential experience:

Qualifications and Experience:

• Willing to work towards an appropriate competency based qualification
• Physically fit and able to carry out the duties of the role
• Good written and verbal English language and communication skills
• Resident focussed
• Computer literate

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Person specification

Essential behaviours / characteristics

• You will be a proactive member of a dynamic, high-performing team,

treating others with respect, kindness and understanding

• You have a strong commitment to nursing the elderly and providing the

highest standards of care to enable residents to live their lives as fully and
independently as possible. It is about recognising that each person is an
individual and adapting one’s own approach accordingly.

• You will work collaboratively with people from different backgrounds and
with different perspectives than your own, building positive and effective
relationships.

• You recognise the strengths of people in your team, sharing your

knowledge and skills to support and develop their abilities. Challenging
poor attitudes and performance issues in a timely and constructive
manner.

• You model professional conduct, showing determination, drive and

commitment at all times, particularly when faced with challenges and
setbacks.

• You reflect on your practice: identifying your own strengths and

limitations; being receptive to feedback; and, actively seeking and making
use of opportunities for development and wellbeing.

• You manage your time effectively, ensuring that you understand the roles
and responsibilities of colleagues and are comfortable discussing your
wellbeing

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With love

Living positively

Our values

We carry out our work with love,
care and compassion.

We are optimistic in everything
we do, supporting veterans and
their partners in leading happy,
fulfilled lives.

As a family

Standing in their
shoes

Take courage

We work and live as one team,
one family, one community.

We show admiration and respect
for people and never forget what
they have done.

We are not afraid to do what is
right and what is needed.

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Offer

Although we are a charity we offer a generous package

• Salary of £29,874 per annum, £15.32 per

• Employer Pension Contribution of 7.5% with matching

hour

Employee contribution of 5%

• 37.5 hours per week, Monday to Friday

• Life insurance of 3 x salary (until age 70)

• Equivalent of 28 days holiday including bank

• 10 weeks occupational sick pay, before statutory sick pay

holidays (pro-rata for part-time)

• Access to appropriate professional bodies and payment of

membership fees after 6 months of employment

• Learning and Development – fully funded opportunities to

support you in your role

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Conditions of employment

Any offer of employment made will be subject to the following conditions:

• Satisfactory references covering the last 5 years including one from your current or most recent employer

• A pre-employment medical screening

• Enhanced DBS Disclosure

• Proof of the Right to Work in the UK

Confirmation in post will be subject to:

• A satisfactory 6-month probationary period.

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About Us

Our vision & mission

Vision: A future where all veterans can live life to the full.
Mission:  To provide an outstanding range of quality care and therapies to veterans and their partners living with
disability or dementia.

Our care

We provide loving, compassionate care to veterans and their partners who live with disability or dementia. Our Homes
in Solihull, Surbiton and High Wycombe offer specialist residential long and short break care. In addition we are
developing a range of services to help us reach the wider military community including Lunch Clubs, Day Care and a
Telephone Friendship Service.

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Surbiton

High Wycombe

Solihull

With its stunning foyer and relaxed,
spacious lounges, our Surbiton
Home offers a warm, friendly
welcome. Highly trained staff
provide specialist nursing and
dementia care in comfortable
surroundings, where the focus is
always on the individual.

And rated
‘Outstanding’ in
the care category.

Our High Wycombe Home is our
newest and has been designed for the
comfort and wellbeing of our residents.
Specialist nursing and dementia care is
offered in a relaxed, homely
environment, where residents can enjoy
the many activities, share their day with
friends or enjoy time in the spacious
lounges and landscaped gardens.

Our Solihull Home offers a warm
welcome to residents and their families.
The Home is rated 'Outstanding' by the
Care Quality Commission in all five
areas and staff provide specialist
dementia and nursing care tailored to
the needs and wishes of each
individual. Every aspect of the Home
has been designed with our residents'
wellbeing in mind.

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