Online Sales Assistant

Please apply with your CV

Join a Life-Saving Crew

At the North West Air Ambulance Charity (NWAA), we deliver advanced pre-hospital care that can mean the difference between life and death. When every second counts, our specialist team is there, by air and by road, to provide critical emergency treatment.

As a charity, we’re constantly evolving. By embracing innovation and adapting to change, we’ve transformed the way we work, increasing our reach and improving patient outcomes. But we’re not stopping there. We’re committed to developing and enhancing our service to continue saving lives, every day.

Are you passionate about making a difference and skilled in online sales? We're looking for a motivated Online Sales Assistant to support our charity’s online shop and help generate vital income that supports our life-saving work.

LOCATION: Speke

WORKING HOURS: 35 hours per week

SALARY: £22,993

Overall purpose of the role:

The Online Sales Assistant is responsible for selling donated and new stock online to maximise profit for the Charity. Organise products in the warehouse, photograph, list and accurately describe online to advertise and sell. Package and dispatch items to customers.
Main duties and responsibilities:

• Effectively process stock, ensuring that accurate records are maintained and any discrepancies are logged and managed.
• Organise product storage in the warehouse in line with procedure.
• Photograph products with the use of a digital camera
• Research items online to ensure items are listed accurately, with the correct price, and associated search words.
• Catalogue and accurately list products ensuring all details are accurately displayed.
• Respond to customer queries on the telephone and online in a quick and efficient manner, in line with service level expectations.
• Ensure that the number of listings meet the agreed targets and are completed to a high standard.
• Ensure sold products are posted out to customers in an efficient manner, in line with agreed protocols to maximise income and minimise stock holding for the Charity.
• Act as a role model for volunteers, assessing their skills and potential, and training them as needed to ensure that their value is recognised.
• Support marketing campaigns, stock generation and sales promotions to increase sales.
• Ensure that any complaints received are correctly recorded and responded to in line with the agreed protocols and timelines.
• Support the Online Manager in producing reports regarding sales, complaints and the profitability of the online shop.
PERSON SPECIFICATION
Physical
Have the ability to stand/walk around for most of the day.
Experience
Experience of selling on EBay
Strong experience of using computers for business and social purposes
Knowledge of Health & Safety within the Retail sector.
Experience of meeting set targets.
Creative with merchandise.
Gift Aid knowledge
Photography experience
Skills
Fast data entry skills with a keen eye for detail
Stock management in a small busy team.
Strong organisational and communication skills.
I.T. literate in Word and Excel
Personal Attributes / Abilities
Ability to manage conflicting priorities.
Open, adaptable, honest and reliable.
Flexible approach to meet the demands of the workload.
Strong problem-solving skills.

• Department
• Warehouse
• Role
• Online Sales Assistant
• Locations
• Warehouse

Colleagues

Warehouse

Our Perks & Benefits

• Company Pension

• Cycle to work scheme

• Occupational Sick Pay

• Life Assurance

• Holiday Purchase Scheme up to 5 additional days (pro-rata)

• Long Service Leave up to 3 additional days (pro-rata)

NWAA Values

Our values were developed in house by our own people and are at the core of everything we do. Our values unite us together as one crew.

• We are passionate about saving lives
• We take ownership
• We never stand still
• We are one crew

About North West Air Ambulance

We're a lifesaving and life-changing charity in the North West of England.

Our crews bring enhanced pre-hospital care and medical interventions to the scene, giving patients the best chance, often where seconds can mean the difference between life and death.
With three helicopters and four critical care cars, we operate day and night, 365 days a year, and serve the largest population in the UK, outside of London, but it costs £18 million annually to keep us in the air and on the road.
And here’s the challenge: we receive no government or NHS funding. Every mission we fly is funded entirely by the generosity of our supporters.

Find out more at nwairambulance.org.uk

Already working at North West Air Ambulance?

Let’s recruit together and find your next colleague.