Salesforce (NPSP) Lead Solution Specialist

• remote type
• Fully Remote

• locations
• London, UK
• Bogota, Colombia
• New York, NY HQ USA

• time type
• Full time

• posted on
• Posted 28 Days Ago

• time left to apply
• End Date: November 13, 2025 (2 days left to apply)

• job requisition id
• req59000

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Location:
New York USA, Bogota, Colombia, or London, UK

This position sits within IT’s Marketing Technology Team. The Marketing Technology Team is responsible for the enterprise supporter management platforms that support the global delivery of private sector resources, as well as the key partnerships, advocacy and influence objectives of the External Relations, department. These platforms play an important strategic role in the creation of brand, its awareness and support for fundraising and advocacy goals.

Must be able to keep New York business hours with flexibility when calling clients in Asia or Mideast.

Job Overview/Summary:

As Lead Solutions Specialist you will perform hands-on technical implementation, with a focus on delivering functional solutions to the IRC’s global fundraising staff through Salesforce. You will play a crucial role in crafting, implementing, deploying, and documenting projects that bring to bear Salesforce, interacting daily with individual fundraisers and operations staff.This role is focused on supporting and enhancing the IRC’s Salesforce environment, specifically improving the Nonprofit Success Pack (NPSP). You will work closely with business partners to ensure the platform is tailored to nonprofit operations, supporter engagement, and data integrity.Drawing on technical skills, critical thinking, problem solving, and creativity, you will seek to evolve how the IRC’s global fundraising, operations and marketing technology teams use Salesforce to raise private funds. You will work with a wide range of key stakeholders and staff to translate business requirements into technical solutions, with an eye towards scalability.You’ll be dynamic, self-motivated and will have the technical savvy to inspire and provide technical edge to business users and department to meet their goals.Open to working remote from any of these countries but must be in-country.

Major Responsibilities:

Provide expert-level configuration and support within the Salesforce NPSP architecture, including donation management, households, and engagement plans.

Administer and enhance Salesforce NPSP features to meet fundraising and supporter engagement requirements.

Collaborate with fundraising and marketing users to translate nonprofit business needs into Salesforce solutions.

Act as technical lead for Salesforce support and specific enhancement projects. Serve as domain expert for solution architecture including configuration, development, integration and customization of sophisticated environments.

Support the assessment and resolution of Salesforce cases.

Cultivate a collaborative and high-performance culture within the Marketing Technology Team.

Design and develop business solutions demonstrating Salesforce declarative programming and administration, working with the regional partners to define requirements, build, test, UAT, and implement.Apply Salesforce Apex programming language, Visual Force, MS tools, API framework, 3rd party APIs and other available development tools in IRC’s NPSP environment to enhance user experience and improve both user and administrative operational efficiencyArchitect and develop new solutions using flows, fix and maintain existing global architecture.

Handle select applications, tools and plug-ins within the CRM stack, for example gearset, Dataro, ownbackup, Apsona, Pardot.Regularly use Salesforce reports and dashboards for day-to-day operational insight, with the ability to troubleshoot and resolve reporting issues as needed.

Provide technical/admin support and sophisticated troubleshooting for end users.

Manage the upgrade and patch process for both Salesforce and the CRM application.

Assess third party solutions as they become available on the Salesforce App Exchange and make recommendations on solutions that the IRC should pursue.

Build productive relationships with cross-functional stakeholders and business owners; communicate proactively and frequently and modify technical information as needed so that it can be understood by stakeholders to enable their decision-making.

Key Working Relationships:
Position Reports to:
Associate Director, CRMIndirect Resources:
Collaborates with other staff on cross-functional development and project teams.Other Internal and/or external contacts:Internal:
Close collaboration with global colleagues working in the areas of CRM, digital technology, and analytics across External Relations, IT and Communications teams.External: May collaborate with external digital vendors and consultants.Impact of work:
Supports IRC’s ability to generate digital donations in excess of $80 million annually, measure and improve on data management, and deliver of segmentation and reporting for fundraising, and policy initiatives to expand the IRC’s impact, brand awareness and to generate revenue.

Job Qualifications:

Education:
Associate’s DegreePreferred: Bachelor’s degree in Computer Science, Information Technology or Engineering or equivalent experience.

Work Experience:

Minimum:

Significant demonstrable professional work experience with CRM and relational databases (non-profit experience a plus) and IT delivery, IT services, and professional services environments.

Demonstrable development experience with Salesforce.org, SOQL, Visual force, and other SFDC based development tools.

Experience with creating views, stored procedures and functions.Proven experience ensuring compliance with data privacy regulations (e.g., GDPR, CCPA), including secure data management and user consent protocols.

Preferred:

Bachelor’s degree in Computer Science, Information Technology or Engineering or equivalent experience;

Experience in implementing fundraising applications for non-profit organizations;

Experience in working effectively with an Agile delivery model;

Experience with web services or application programming interfaces is a great plus;

Experience with the use of AI enabled technologies across the Salesforce Ecosystem

Experience launching and managing donor portals, community pages, flows that coordinate marketing channels

Demonstrated Skills & Competencies:

Good command on NPSP Structure and Schema.

Excellent communication and interpersonal skills, ability to communicate technical issues to non-technical audience;

Strong customer service orientation

SFDC Advanced Administrator

CertificationLicenses or Certifications:
Salesforce AdministratorApp BuilderPlatform Developer I.NPSP Cloud Consultant or equivalentLanguage Skills:
English Fluency

Working Environment:This is a remote position; however, the candidate must be available to work core hours aligned with the Eastern Standard Time (EST) zone.
Occasional travel may be required, including attendance at relevant Salesforce events and team gatherings.

A collegiate environment working collaboratively across External Relations and broader IRC.
Strong sense of transparency and accountability to ensure we are doing right by our beneficiaries and donors, exemplifying the IRC Way.

Compensation:
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.
Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits:We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Why Choose the IRC?

Work that has meaning: Every day at the IRC is a chance to make a difference through a purpose-driven career. Whether you're working directly with communities or providing support behind the scenes, you will be part of a dynamic team that is always innovating, scaling, and testing new and better solutions to ensure the best possible outcomes for the people we serve.

Global scale, dynamic workplace: At the IRC, we believe that the dynamic, global make-up of our team is our strength. When you join us, you're not just starting a job—you will be part of a global organization positively impacting millions of lives in over 40 get to work with colleagues from all around the world—working across time zones and regularly exchanging different ideas, perspectives and insights. You’ll join a team that is dedicated to fostering a supportive environment to create a workplace where everyone feels valued, respected, and heard.  

Challenging work, innovative solutions: We’re committed to excellence and innovation, and pride ourselves in setting industry-leading standards while practicing evidence and data-lead strategies. Come challenge norms, shatter conventions, and pioneer change while working on real, nuanced and complex issues we face in the world today.  

Community centered: We’re an empathetic community that truly cares for one another. Our comprehensive safety and security initiatives ensure a safe work environment, while our continuous learning and development programs provide ongoing opportunities for personal and career advancement.

Our Typical Recruitment Process

The interview process typically includes three rounds, though the number may vary depending on the role and level of seniority. It usually begins with a conversation with our recruiting team to learn more about you and your goals. This is followed by an interview with a hiring manager or business stakeholder to explore your background and provide more insight into the role. The final round focuses on assessing your role-specific expertise and may be conducted as a panel interview to evaluate your cross-functional strengths. Before extending an offer, we generally conduct reference checks, and after an offer is made, a standard background check is completed. While we strive for consistency, the process may differ based on the role, business unit, location, job type, legal requirements, and other factors.