Job Introduction
Community Housing Officer
Salary: £35,327 – £37,964 per annum plus excellent benefits
Location: Walsall, West Midlands
Contract: Permanent, 37 hours per week
Closing Date: 26th November 2025
Interview Date: W/C 1st December 2025
Are you enthusiastic about making a difference in your community? If so, we are looking for a dedicated and compassionate Community Housing Officer to join our team!
The role involves working with a wide range of customers, giving them the skills that they need to maintain their homes and tenancies and build communities to be proud of. If you feel that you are good at building relationships, a problem solver and able to make decisions that benefit your community, then this is the role for you. The role is extremely rewarding; no two days are the same and you are supported by great colleagues from across the organisation.
Your goal will be to get the best out of every relationship, which will sometimes mean you have challenging conversations and deal with demanding situations in order to improve outcomes.
Main job responsibilities:
- Delivering proactive and excellent housing management services that reduce the risk of harm to customers, harm to place, damage to our assets and tenancy failure.
- Building relationships with customers that empower them to develop their own strengths, take ownership of their tenancies and make better decisions, which in turn enables them to achieve their aspirations.
- Building and sustaining relationships with customers by being their main point of contact for all housing management issues, liaising with specialist teams to achieve the best outcome.
- Encouraging connections between customers, neighbours, and communities - enabling communities to thrive and be proud of where they live.
- Establish relationships with the community, partners, and colleagues across the business, understanding the appropriate individuals and groups to connect with for the good of the customer, the community, and the organisation.
We are looking for someone with:
- Recent and relevant experience of working in the Social Housing Sector, covering Housing Management, tenancy breaches and working with services that improve the outcomes for our customers.
- Experience of face-to-face customer interaction in their homes.
- Experience in dealing with Anti-Social Behaviour cases – such as neighbour disputes, noise nuisance and other tenancy breaches.
- Experience of working closely with vulnerable individuals, working with partners to deliver a positive outcome.
- Experience of dealing with and addressing challenging customer behaviour.
- Experience of case management, managing a diverse, varied, and complex caseload at various stages of the customer’s journey.
- Experience of safeguarding duties and working with customers who may have a range of vulnerabilities.
- Effective communication and interpersonal skills.
- The ability to manage sensitive situations with empathy and professionalism.
- In-depth knowledge of current housing regulations and policies
What is in it for you?
In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.
We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and can work in agile ways which support them.
About us
At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.
We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2025. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.
We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.
Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.
whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre-employment screening process.