Information & Advice Service Adviser
Advice
Age UK Rotherham
MAIN DUTIES & RESPONSIBILITIES
1. To work within Age UK Rotherham’s Information and Advice Service, providing:
• Accurate welfare benefits information and advice, including completion of applications for benefits on behalf of service users and carers.
• Signposting or referrals for service users to appropriate alternative providers / sources of information and advice following establishment of their needs.
• Accurate information and advice on social care provision and how to access this.
2. To be a first point of contact to service users requiring telephone advice.
3. To undertake home visits as required.
4. To support volunteers giving advice and information and supervise them in this role if required.
5. To maintain accurate, effective and timely records of all cases using appropriate AUKR systems.
6. To provide regular reports on issues and activity levels as required.
7. Ensure that all work conforms to the Advice Quality Standard and Age UK’s Information and Advice (I&A) procedures.
8. Ensure clear and accurate client case records are maintained of all work undertaken on our Charitylog database system and that any corrective action is taken promptly.
9. To actively engage in your own development, undertaking any training relevant to the post and to actively participate in team meetings.
10. Provide case studies, support the collection of client feedback and outcomes monitoring ensuring outcomes are added to the case.
11 Additional requirements:
• To be involved in additional activities as determined by the service need which may from time to time fall outside usual working hours.
• To operate within Age UK Rotherham’s Statement of Basic Principles and to comply with the organisation’s policies and procedures.
• To undertake any other duties which are deemed to be appropriate and suitable for the post holder to do.
This job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude to the duties, which may have to be varied subject to the needs of the service and in keeping with the general profile of the post.
Rotherham
AUKR Scale 19, currently £13.70 per hour, £24,934 per annum
Full Time
35 hours per week
Pension plus expenses Age UK Training Package
06-10-2025
Download Application Pack and return Application Form by email or by post If you are interested in this role but unsure if you meet all the essential criteria please still apply as we can provide training and support for the right person.
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