Care Coordinator (Part-time) - Solihull
Candidate information pack

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Welcome to Royal Star & Garter

Thank you for your interest in Royal Star & Garter.

Since I joined this fabulous charity in summer 2024, I have been amazed and humbled by the passion and dedication of
every member of staff. Our teams in our Homes are nothing short of exceptional in the care they deliver, while our teams in
Central Services provide unrivalled support.

I am looking for someone really special to join our team. My ideal candidate will be someone who is highly organised,
enthusiastic and driven to succeed.

We live our values in everything we do, and we’re looking for people who share that commitment. At Royal Star & Garter,
we invest in our staff, supporting their skills, behaviours, and wellbeing. Our comprehensive training and focus on
professional development mean you'll be encouraged to grow and thrive. If you’re passionate and dedicated, enjoy being
a part of a supportive team, and want to make a real difference to others, I look forward to receiving your application.

If this is you then I look forward to receiving your application.

Katie McCauley
Home Manager

The role at a glance
Title: Care Coordinator

Location: Royal Star & Garter,
Tudor Coppice, Monkspath Hall Road,
Solihull, B91 3DE

Reports to: Deputy Manager/Clinical
Lead

Hours: 30 per week, covering 4 days a
week.

Annual salary: £20,795

Contract: Permanent

More information:
solihull.jobs@starandgarter.org

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Job description

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• The Care Coordinator will provide essential administrative support to the nursing and dementia care teams, ensuring a

smooth transition for new residents and maintaining excellent service for current residents.

• The role involves working collaboratively with colleagues to deliver a seamless administrative service while upholding a

compassionate, respectful, and dignified environment for all residents and visitors.

To apply

1.Customer service:
• Provide a professional, welcoming, and customer-focused service for residents, visitors, and staff, adhering to all relevant

policies and procedures to ensure safety and wellbeing.

• Manage the process for new residents, coordinating with the Clinical Lead for assessments, follow-up, and scheduling visits

for new residents and their families.

• Support new residents with their move-in and settling-in processes to ensure a smooth transition into the Home.

2.Communication and administration:
• Handle internal and external queries, deliveries, correspondence, and communications efficiently. Accurately record relevant

information, provide responses, or direct information to the appropriate team member in a timely manner.

• Serve as the first point of contact for the nursing and dementia floors, addressing telephone queries, and providing guidance

or signposting to appropriate services as required.

• Assist the nursing and dementia teams in managing diaries, ensuring all paperwork is in place for resident assessments and

reviews.

• Provide the administration support for recruitment and induction of staff, liaising with the Clinical Lead, Deputy Manager and

People Business Partner.

• Provide administrative support to the Clinical Lead and Deputy Manager in implementing HR procedures, such as absence

management and Learning and Development activities, in compliance with CQC and GDPR regulations.

• Arrange and coordinate bookings for visiting healthcare professionals and hospital appointments, ensuring residents receive

timely and appropriate care.

• Perform administrative tasks to support resident safety and wellbeing, including updating resident information, maintaining
the Duty of Care folder, arranging transportation for appointments, and assisting with the Home’s activities and outings
programme.

• To liaise with the finance team for resident invoices, financial queries and additional resident payments.
• To liaise with the Placement and Support Officer and Home Manager regarding resident’s financial status.

Send your CV and a covering

letter (no more than 2 sides)

outlining how you meet the

person specification and what

you will bring to our team to

solihull.jobs@starandgarter.org

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Job description - continued

3. Staff support and coordination:
• Ensure the accurate recording of care staff attendance, regularly updating HFX for bank shifts and additional hours to

maintain smooth operational processes.

• Collate data for the Home Manager and Deputy Manager as required for Quality Assurance and external audits. Ensure data

is accurate, timely, and compliant with regulatory standards.

To apply

Send your CV and a covering

letter (no more than 2 sides)

4.Operational Home support:
• Act as the point of contact for logging health and safety concerns via the facilities system, ensuring prompt action and

outlining how you meet the

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resolution.

• Provide support in emergency situations, including contacting emergency services (999) if required and directing ambulance

staff upon arrival.

• Understand and carry out fire safety duties as required by the role, managing visitors in the reception area and following the

Home’s fire safety procedures.

5.General Duties
• Undertake other duties as required, consistent with the nature of the role as determined by your manager.
• Comply with all organisational policies and procedures.
• Promote the interests and reputation of the Home at all times, ensuring that its culture and ethos are upheld.
• Promote and maintain a safe environment by adhering to the Home’s Health & Safety Policy, security procedures, and

guidelines for moving and handling residents.

• Actively promote equality of opportunity in all day-to-day activities.
• Maintain a high degree of confidentiality at all times, both in and outside of work.

person specification and what

you will bring to our team to

solihull.jobs@starandgarter.org

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Person specification

Essential behaviours / characteristics
• High ethical standards and integrity.
• Detail-oriented with a strong commitment to accuracy.
• Ability to work independently and as part of a team.
• Strong organisational skills with the ability to manage multiple priorities.
• Commitment to continuous learning and professional development

Essential experience
• Excellent administrative and organisational skills.
• Strong communication and interpersonal abilities.
• Ability to work collaboratively in a team and independently.
• Compassionate, empathetic, and respectful approach to care.
• Knowledge of CQC and GDPR regulations is desirable.
• Experience in a similar role within a healthcare or care home setting is preferred.

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With love

Living positively

Our values

We carry out our work with love,
care and compassion.

We are optimistic in everything
we do, supporting veterans and
their partners in leading happy,
fulfilled lives.

As a family

Standing in their
shoes

Take courage

We work and live as one team,
one family, one community.

We show admiration and respect
for people and never forget what
they have done.

We are not afraid to do what is
right and what is needed.

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Offer

Although we are a charity, we offer a generous package

• £13.33 per hour, £20,795 per annum

• Employer Pension Contribution of 7.5% with

• 30 hours per week, 4 days a week

• Equivalent of 25 days holiday including bank

holidays (pro-rata for part-time)

matching Employee contribution of 5%

• Life insurance of 3 x salary (until age 70)

• Ten weeks full occupational sick pay before statutory

sick pay

• Access to appropriate professional bodies and payment
of membership fees after 6 months of employment

• Learning and Development – fully funded opportunities

to support you in your role

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Conditions of employment

Any offer of employment made will be subject to the following conditions:

• Satisfactory references covering the last 5 years from at least two references, including one from your

current or most recent employer

• A pre-employment medical screening

• Enhanced DBS Disclosure

• Proof of the Right to Work in the UK

Confirmation in post will be subject to:

• A satisfactory 6-month probationary period.

About us

Our mission

Royal Star & Garter was founded in 1916 to care for the severely injured young men returning from the battlegrounds
of the First World War. Today, our mission is to provide outstanding care and support that recognises the needs of
veterans and their families.

Our care

We provide care, support and friendship for those who have had the courage to serve so that they can live well. We
deliver that through high quality Homes, a range of services in the local community, by driving innovative practice and
by setting the standards for others to follow. We offer:

• Nursing care
• Dementia care
•
•

Short-break/respite care
End of life care

• Day care
•
•

Lunch Clubs
Telephone Friendship Service

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About us

Our future

We are developing new services beyond our four Homes, including an outreach service to provide support in veterans’ own homes and a
community for younger veterans. We continue to reach more ex-Service personnel in residential care through the Veteran Friendly
Framework. Our work to promote greater collaboration will deliver better outcomes for the Armed Forces community.

Our knowledge

We have over 100 years’ experience in providing pioneering nursing and therapeutic care to veterans living with disability and dementia. We
are committed to sharing our knowledge and skills with other organisations to promote better care for all veterans and older people. We
partner with health care, military and academic organisations for the benefit of our local communities.

Sharing our experience

We are passionate about innovation in our care to improve the lives of veterans and their families. We have been championing the
development of nursing associates in the social care workforce for several years and support many of our carers to develop new skills.

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High Wycombe

Our High Wycombe Home (rated Outstanding
by the CQC) has been designed with comfort
and wellbeing in mind. There are plenty of
activities to enjoy, opportunities to socialise
with friends, or simply relax in the spacious
lounges and landscaped garden.

Solihull

Our Solihull Home is rated Outstanding in all five
areas by the Care Quality Commission. Loving,
compassionate care is tailored to each individual
and every detail designed for comfort and
wellbeing, it’s a place where residents and their
families can truly feel at home.

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Surbiton

With its stunning foyer and relaxed, spacious
lounges, our Surbiton Home offers a warm,
friendly welcome. Highly trained staff provide
specialist care in comfortable surroundings,
where the focus is always on the individual.

And rated ‘Outstanding’
in the care category.

Worthing

Our Worthing Home places each person at the heart
of their care, with personalised rehabilitation plans that
promote independence, confidence and wellbeing.
The dedicated team includes in-house
physiotherapists and occupational therapists who offer
hands-on support with warmth and encouragement.

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