Are you passionate about retail and ready for a fresh challenge where you can make a real difference in the community?

An exciting opportunity has arisen for an Assistant Shop Manager to join our retail team, supporting the Shop Manager in the daily operation of our brand new in charity shop in Oxley Park and inspiring volunteers and customers alike. 

What you’ll do: 

Assisting in the daily operation and performance of the shop to meet sales targets and KPIs

Supporting with stock processing, pricing, merchandising, and maintaining a clean, well-presented retail space

Ensuring a high standard of customer service at all times

Supporting and supervising a team of dedicated volunteers, helping with their recruitment, training, and coordination

Managing rotas and delegating daily tasks in collaboration with the Shop Manager

Handling cash, banking, and financial records in line with charity procedures

Acting as a key holder, opening and closing the shop, and overseeing operations in the Manager’s absence

Ensuring the shop complies with all health, safety, and security policies

Promoting the charity’s values and fundraising initiatives in the local community

What you’ll need: 

• Experience in a retail environment, ideally in a supervisory or team leader role

• Friendly, approachable, and able to lead and motivate a team

• Great customer service and communication skills

• Organised and confident handling money, stock, and shop operations

• A team player who thrives in a fast-paced, varied environment

• A commitment to the values and mission of the charity sector

• Flexibility to work weekends and cover shifts as needed, including in other nearby shops

Who we are: 

Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.

This appointment is subject to an Enhanced Disclosure and Barring Service check. 

For more information and to apply please visit:

www.willen-hospice.org.uk/careers  

If sufficient applications are received, we may close the vacancy in advance of the advertised date. Please apply early.