JOIN OUR TEAMWORK AT THE ROYAL BALLET SCHOOLABOUT USWe are a global organisation with an important mission: to nurture, train andeducate exceptional classical ballet dancers and to set the standard for dancetraining worldwide.As a boarding school, a performing arts organisation and a charity, our team isvaried. Our staff have specialist skills in dance, academics, pastoral care,healthcare, outreach, marketing, fundraising, and operations - to name a few. We look for committed, enthusiastic candidates who demonstrate the skillsand experience we need.People are the key to our success - we attract, retain, develop and motivatethe best in their fields to share our commitment to providing excellent careand education for our aspiring dancers and dance teachers.OUR VALUESSTRIVING FOREXCELLENCENURTURINGINDIVIDUALSACTIVELYWIDENINGACCESSOUR HERITAGENOURISHESOUR FUTUREALWAYSINNOVATINGOur full-time students are based at White Lodge inRichmond Park and Upper School in Covent Garden. There are two additional boarding houses forUpper School students in Pimlico and CoventGarden. The Royal Ballet School operates in locationsworldwide, including different Associate centresand venues for Intensive Courses.Across our sites, there are a total of 280 employees. Wherever they work, ourteam respect each other, knowing everyone has a unique part to play in ourorganisation’s mission. Our workspaces are friendly, welcoming and inclusive.Our employees share a passion for the arts in society and for supportingindividuals to reach their full potential. WHAT’S INIT FOR YOU?GENEROUSPENSIONSCHEMESEASONTICKETLOANCYCLE TOWORKSCHEMEEMPLOYEEASSISTANCEPROGRAMMELEARNING AND DEVELOPMENTOPPORTUNITIESDISCOUNTSOFF A VARIETYOF BRANDSTECH ANDELECTRICVEHICLE SCHEMEGENEROUSANNUALLEAVEFRONT OFHOUSECOORDINATOR(Sundays)APPLICATION DETAILSLOCATION:                                      Upper School, Covent Garden (withoccasional cover at White Lodge,Richmond Park).HOURS:Sundays. Working hours will be asper the whole school calendar andany additional days will be agreedwith the Site Services Manager. SALARY:                                      £18.78 per hour. Timesheets are tobe submitted to payroll for thehours worked.OVERALL PURPOSE OF THE ROLETo provide a professional Reception service at Upper School, Covent Gardentogether with high-quality administrative support to multiple teams. SUMMARY OF THE ROLEWe’re looking for a confident and proactive individual to provide a welcomingand friendly reception, supported by a good understanding of all activitiesacross our two sites. You’ll be part of an integral team which manage thereception and public areas of our buildings, providing high-quality support toall departments and ensuring all school activities meet our high standards.Building supportive relationships with all staff is essential to ensure that youare able to provide valuable assistance to others.As the main point of contact on Sundays, you’ll take ownership of the buildingduring weekend operations, overseeing a wide range of activities includingregular classes, Associate classes, workshops, studio hires, auditions, teachertraining, and occasional events/performances. You will use your experienceand confidence of lone working to maintain an exceptional service, workingclosely with all staff involved to ensure activities run smoothly. You will be ableassert a quiet authority in the absence of senior staff, handling queries andissues with a calm and professional manner. Using your administrative experience, you will have the opportunity tosupport the weekday team by providing valuable assistance to their ongoingprojects and the wider school activities and programmes. Above all, you willbe adaptable, proactive and willing to support wherever support is needed. MAIN DUTIESTo assist in the set up for studio hires (seating, chairs, tables…)Be a key holder and open/lock up the building as required, setting alarmsand ensuring the building is clear before leaving Be the first point of contact for all visitors to the schoolOrganise cover for Front of House and academic staff duringholiday/absences, and schedule planned holiday in coordination with theFront of House team to avoid date clashesAssist School administrators, particularly during peak timesAssist with the organisation and coordination of open days, parentmeetings and other similar School eventsLiaise with staff regarding group visitsCoordinate room and studio bookings in liaison with relevant staffOrganise taxis and couriers as requiredAttend Continuing Professional Development training / INSETEnsure Reception and all common areas are tidy and well-presented at alltimesManage and ensure the security of all allocated keysKeep the Front of House Handbook and diary up to dateProducing a coherent and helpful handover email for the benefit ofweekday Reception based staffEnsure rooms are tidy and set out appropriately for meetings/events andorganise refreshments as directedAttend and complete assigned tasks at White Lodge from time to time. Be a nominated first aider and fire marshal, assisting the Site ServicesManager in ensuring compliance with procedural requirements asinstructed.PERSON SPECIFICATIONESSENTIAL CRITERIAPrevious experience in a similar customer-facing / Reception roleExperience of lone working Self-reliant and confident in handling challenging situations alone Able to work unsupervised and with initiative  Flexible attitude towards duties and working patterns in order to fulfil therequirements of the role Good administration experience, particularly of supporting varied projectsand teams Excellent communication skills and confident telephone mannerFriendly, welcoming and approachableAble to deal confidently with the broad range of visitors to the Schoolincluding students, parents and VIPsProactive in approach, able to show initiative and to cope effectively withpossible situations of conflict, stress and pressureSolid IT skills including broad practical experience of Microsoft Word andMicrosoft OutlookHighly organised with close attention to detail and able to manage multiplepriorities Ability to work as part of a small team as well as unsupervised, and withinitiativeWilling to work collaboratively across many departments and develop andmaintain positive and supportive working relationshipsSmart appearance with a professional manner, attitude and approachInterest in working in a multi-site team and able to swap sites as requestedand agreed Empathy with and a commitment to the aims and ethos of the School.DESIRABLE CRITERIAExperience in using Microsoft ExcelExperience of maintaining databasesExperience of working in a School environmentAn interest in dance or the performing arts.We are committed to creating an environment where all our employees feel part of our teamand can flourish, regardless of their background. We’re proud to be an inclusive workplacethat promotes and values diversity. The information detailed here about this role should not be considered encompassing. Overtime, the emphasis of the job may change without changing the general characterisation ofthe role or the level of duties and responsibilities. This information will be periodicallyreviewed and revised in consultation with the postholder.SAFEGUARDING DUTIES AND RESPONSIBILITIESThe School is committed to safeguarding and promoting the welfare of childrenand young people and recognises that safeguarding and promoting the welfare ofchildren is everyone’s responsibility. The School expects all staff and volunteers toshare this commitment to children’s safeguarding and to share this child-centredapproach. This approach means that staff must consider, at all times, what is in thebest interests of the child. Additionally, the following is expected of all staff: To uphold the School’s policies relating to safeguarding and child protection,behaviour, health and safety and all other relevant policiesTo promote and safeguard the welfare of children and young persons forwhom you are responsible and come into contact with To report any safeguarding concerns using the relevant channels, such asinforming the Designated Safeguarding Lead, in a timely and appropriatemannerTo ensure full compliance with all statutory regulations, particularly the mostrecent Keeping Children Safe in Education, and to communicate concerns tothe Designated Safeguarding Lead, other relevant staff of The Royal BalletSchool or local children’s services as appropriate.CLICK HERETO APPLYCLICK FORASSISTANCEWITH YOURAPPLICATIONCLICK TOCONTACT USIF YOU HAVEQUESTIONS