Join our retail team this Christmas and make a difference!

Are you looking for a seasonal role where you can spread festive cheer and support a meaningful cause at the same time? Our charity shop is looking for friendly, enthusiastic retail assistants to join us over the busy Christmas period. By helping on the shop floor, you’ll not only provide great customer service, but also help raise vital funds to support people experiencing homelessness in our community.

Whether you’re welcoming and assisting shoppers in our shops, processing purchases, or helping ensure that our stores are presentable, every shift you give will help make the season brighter for those who need it most. You’ll be part of a warm, supportive team that thrives on kindness, teamwork, and community spirit.

This role will start as soon as possible and will run until the end of January. It will involve the following duties and responsibilities:

• Attention to detail is essential and ensuring our in-store displays and layouts appeal to our customers.
• Excellent communication and selling skills to engage with customers and help grow sales.
• Working as part of a team, you will have a positive approach at all times as this is a customer-facing role.
• Exceptional organisational skills required as the nature of the role means that you are often multitasking.
• Having patience and resilience when working alongside the people our charity supports (known to us as companions), as well as dealing with customer issues, handling complaints, returns, and complex queries.
• Supervising, motivating & training volunteers and companions.
• Carrying out shop administration including Gift Aid.
• Supporting the organisation of retail events and promotions.
• Ensuring Emmaus policies and procedures are adhered to at all times.
• Actively contributing and supporting the Retail Manager and team to develop and grow the retail across the Emmaus Village Carlton site.

Apply

To apply, please email your CV and covering letter explaining why you think you are suitable for this role to Jon Lasenby, Retail Manager, via recruitment@emmausvc.org.