Age UK Islington
Job Description
Job Title:
Locality Navigator
Team:
Navigation Service
Contract Type:
Fixed Term – Until March 2026 with a view to extending
Part time Hours:
3 days (22.5 hours) per week
Salary:
£20,063 per annum
Access to pension scheme and a generous annual leave entitlement
Benefits:
Location: The post holder may be required to undertake duties at any location within the Borough of
Reports to:
Islington, to meet service needs.
Team Leader - Navigation
Key working Relationships:
• Voluntary, Community, Social Enterprise services and groups (VCSE)
• Service Users, clients or patients
• Primary Care Networks GP Clinical Leads
• Primary Care ARRS roles, including SPLWs, Care Coordinators, Health & Wellbeing Coaches,
Pharmacists and others.
Islington Adult Social Care
• Community matrons
• General Practitioners and practice nurses
•
• Mental Health Services, both statutory and voluntary
• District Nurses via the community matrons
• London Ambulance Service
• Carers and Carer Organisations
• Other clinical teams
Background:
Integrated care is a way of better coordinating care for adults with one or more long term conditions. Integrated
care in Islington is defined as collaborative working between key stakeholders, including GPs, health and
Social care and VCSE organisations, to integrate and organise patient care more effectively.
Better coordinated care includes weekly engagement with each of the Integrated Network Coordination (INC)
meetings, these include a wide range of professionals including GPs, hospital clinicians, social workers,
community matrons, mental health and rehabilitation professionals, also to discuss patient care to ascertain
who would benefit from a multi-agency approach and a co-ordinated care plan to support their personal goals.
There are also a number of people that are not yet requiring this level of care and part of this role is to support
people through social prescribing into supportive services that can delay or stop the requirement for such
intensive care support and dependency on public sector services.
Purpose of the post:
The Case Worker - Navigator role is key to integrating care for all adults who are 16 years of age and above.
The post provides an interface between VCSE provider organisations and service users, health and social
care multi-disciplinary teams (MDT) and other statutory bodies. The aims of the role are:
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• To work with patients in a personalised and strengths based way in order to support them in
identifying ways of achieving individual physical and or mental health improvement through the
delivery of personal goals and connecting with appropriate health services and other VCSE providers to
make best use of community resources to support the delivery of these goals.
• To provide enhanced social prescribing through current up to date knowledge of local services
available; ensuring access and connections to these services in order to promote patients’
independence through improved access to information and support linked to personal goals.
AS PART OF THE DRIVE TO IMPROVE CARE FOR SERVICE USERS THERE MAY BE A REQUIREMENT
FOR THIS POST HOLDER TO WORK SOME FLEXIBLE HOURS.
Key skills:
The post holder will be an excellent communicator and develop a wide knowledge of the services offered by
VCSE providers, particularly within Islington and the North London area. The post holder will require strong
organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently
high standard of professionalism, being aware of the need for confidentiality and integrity.
Key Responsibilities and Tasks
1 Integrated Care Coordination
• Active Signposting, Referral and connections of patients to the multitude of support services that are
available through VCSE providers tailored to the person’s specific needs.
• Work as part of Age UK Islington’s busy Helpline receiving and triaging referrals via a drop-in, telephone,
email etc. Ensuring the client is allocated to the most effective service for their need.
• Be the point of liaison for service users and carers principally with VCSE providers as well as useful
commercial services.
Coordinate with professionals involved in patients’ care, including primary and secondary care services,
Adult Social Care, London Ambulance Service and community services.
• Working with patients as a case worker to support them to deliver specific personal goals in
tandem with the INC MDT team.
• Promote independence and empowerment through active signposting to self-care and self-
management programmes
• Build strong relationships with VCSE providers and identify key links with the providers to facilitate
smooth transition of patients, promoting patient independence and ensure care does not become
fragmented or duplicated.
• Deal in a professional, helpful and sensitive manner with patients, staff and other agencies by
telephone or face to face, taking messages, advising patients about appointment locations visits,
referring other issues as appropriate and answering routine enquiries.
• Build and strengthen relationships with other Navigators (specialist and generalist) already in post
within other organisations within Islington and other boroughs
2 Information and Data Coordination
• To be proficient in using Microsoft office packages and other identified IT systems and support other
team members in their use.
• To record relevant patient documentation contemporaneously on identified IT systems as required.
• Maintain Electronic Case Record Management systems and to input patients’ engagement
with VCSE providers.
• Support the completion of patient referrals, record electronically and feedback to team members.
• Be responsible for updating the electronic service directory on a regular basis, sourcing referral criteria
and ensuring these are accessible to all relevant parties.
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3 Patient Support
• Case Manage a quota of clients, proficiently working within key targets
• Offer appointments that meet the needs of clients, either via the office, community, GP practice or home
visits.
• Ensure patients’ requirements from specialist VCSE and other services is managed smoothly with
no fragmentation in service delivery
• Ensure appropriate actions from MDT meetings are completed in a timely fashion
• Communicate with members of the MDT team as required if identifying patients as being in need
of referral to wider community to support independence.
• Communicate effectively with service users and their families/carers, other staff both internal and
external and members of the public.
4 General:
• The post holder must at all times carry out duties and responsibilities with due regard to the
organisations’ equal opportunity policies and procedures.
• The post holder must at all times respect patient confidentiality and, in particular, the confidentiality of
electronically stored personal data in line with the requirements of the General Data Protection
Regulation (GDPR).
• The post holder will be expected to take responsibility for self-development on a continuous basis,
undertaking on-the-job training as required.
• The post holder must be aware of individual responsibilities under the Health and Safety at Work Act
and identify and report as necessary any untoward accident incident or potentially hazardous
environment.
• The post holder will ensure they accurately represent Age UK Islington and ensure the values of Age
UK Islington are upheld at all times in carrying out their work
• The post holder will work as part of a team and provide cover for absent colleagues.
• The post holder may be required to undertake duties at any location within the Borough of Islington, in
order to meet service needs.
• The post holder must work in general accordance with the organisation’s policies and guidelines at all
times.
• The post holder must adhere to the organisation’s information governance policy at all times, in
particular ensuring that there is no breach of confidentiality as a result of his/her actions.
This job description is intended as a guide to the main responsibilities of the post and not as an exhaustive list
of duties and tasks. The post holder may be required to undertake other duties appropriate to his/her grade,
which are not listed above, at the direction of his/her manager. The job description may be amended from time
to time after consultation with the post holder.
Equal Opportunities:
The organisation operates an equal opportunities policy and expects staff to have a commitment to equal
opportunities policies in relation to employment and service delivery.
Risk Management:
All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents
promptly. They are expected to be familiar with the organisation’s use of risk assessments to predict and
control risk, as well as the incident reporting system for learning from mistakes and near misses in order to
improve services. Post holders must also attend training identified by their manager or stated by the
organisation to be mandatory.
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Safeguarding children and vulnerable adults:
Post holders have a general responsibility for safeguarding children and vulnerable adults in the course of their
daily duties and for ensuring that they are aware of the specific duties relating to their role.
Smoking Policy:
It is the organisation policy to promote health. Smoking, therefore, is actively discouraged. It is illegal within the
organisation’s buildings
Performance Management
Indicators of performance in the post will be drawn from service KPIs listed in the contract between Age UK
Islington and the CCG. Example indicators include:
1. Numbers of patients benefiting from services
2. Service response times achieved
3. Number of users reporting improved outcomes
4. User perception of quality/usefulness/responsiveness of service
5. MDT and wider practitioner perception of quality/usefulness/responsiveness of service
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Age UK Islington
Essential Desirable Assessment
Person Spec: Locality Navigator: Integrated Care (Locality Based)
Person Specification
Factors
Experience/
Qualifications
Description
Health or Social Care qualifications or
equivalent experience
Skills
Knowledge
Aptitude
Application of outcomes-based approaches to
care and support
Working with at-risk individuals in a case
working capacity
Carrying out Care Planning and Coordination
processes.
Using IT based case management systems
Effective and confident written and verbal
communication to wide range of patient and
practitioner audiences
Identifying and resolving patient issues sensitively
within service and professional boundaries
Able to build supportive and trusted working
relationships
Able to prioritise and manage own workload
Working with people on a one to one basis in a
coaching role
Working as part of a multidisciplinary team
Personalised working using motivational
interviewing techniques
Relevant voluntary and community sector services
knowledge
Patient confidentiality, privacy and dignity
best practice requirements
Core health and social care processes and
integrated working approaches
Commitment to delivering a high quality and safe
service
Able to communicate with clients and
professionals at all levels
Able to assess risk when lone working
Able to manage own work load and prioritise
competing pressures
Willingness to undergo further training
or development
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Int = Interview
Pres = Presentation
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