Supporter Development Officer

Company Description

MEDECINS SANS FRONTIERES UK

Médecins Sans Frontières/Doctors Without Borders (MSF) provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, we deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation.

MSF relies on donations from private individuals and organisations for the majority of its income. This private funding gives MSF the freedom to respond where needs are greatest and to speak out publicly, free from any political interference.

MSF has around 63,000 local and international staff working in over 70 countries, in some of the most challenging places in the world. Our medical humanitarian projects are supported by offices in 44 countries, including the UK and Ireland. These teams recruit staff, organise fundraising, and raise awareness on the humanitarian crises our colleagues are witnessing, as well as running different and diverse support activities. MSF offices are spread across Europe, North and South America, Asia, Africa and Australasia.

At MSF UK/IE, we support MSF's operations by building relationships with our supporters, increasing awareness of our work, raising funds, providing specialist medical expertise, ensuring MSF staff have access to relevant higher education programmes, catalysing change on medical humanitarian issues, and recruiting field staff. MSF UK/IE personnel are dynamic, hard-working, enthusiastic and committed to MSF's values and aims. In addition MSF continues to build upon its presence in Ireland to become a widely recognised, accepted and respected humanitarian organisation among Irish audiences, and within the Irish humanitarian and political sector.

Position

The Supporter Development Officer is an important role in MSF UK’s Donor Development team which serves as a linchpin across teams, ensuring critical business functions operate effectively and requiring diverse skills, knowledge and behaviours including creative and people-focused work, as well as experience in managing process-led business administration tasks.

Hours: 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London - hybrid (2 days per week London Office, including Wednesdays)

Salary: £35,375.80 per annum

Job Purpose:

An integral part of a high-performing fundraising team at an international humanitarian cause, this exciting role includes interviewing field staff to gather information, news, and stories from the field, to be shared through fundraising communications, and working with creative agencies to produce quality, bespoke content to ensure effective, innovative, and personalised donor journeys, across diverse audiences and channels.

The Supporter Development Officer will manage and develop MSF’s fulfilment programme, ensuring MSF donors receive excellent communications including thanking processes, building excellent relationships with third party suppliers, and working in collaboration with other teams.

Please download the full job and person specification below for further details.

Requirements

Knowledge, Skills & Experience:

• Experience working in the UK charity sector, in a fundraising capacity, and/or direct marketing.
• Self-starter who has the confidence to introduce ideas and provide support across a wide range of projects, within a fast paced and demanding team, exercising good judgment, and using own initiative.
• Ability to maintain accuracy, combined with excellent attention to detail.
• Experience in project management.
• A systematic and organised approach with a proven ability to follow things through and meet targets in line with established schedules and deadlines.
• Excellent time management and planning skills with an ability to carry out different tasks simultaneously and prioritise time and resources accordingly.
• Experience in relationship management and liaising with external suppliers.
• Excellent communication and interpersonal skills with an ability to build relationships with internal and external contacts.
• Responsible attitude to dealing with sensitive and confidential information.
• Flexibility to take on other related tasks combined with a willingness to learn.
• Excellent fluency in written and spoken English.
• Experience working across multiple teams to deliver objectives.
• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite. The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive, Yammer, Excel, and SFTPs to import and export live data

Other information

HOW TO APPLY

Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date.

Incomplete applications will not be considered.

Recruitment timetable:

• Closing date for applications: 31 October 2025, 11.59pm (GMT)
• First round interviews: w/c 3 November 2025; Second round: w/c 10 November 2025
• Projected Start Date: January 2026

Accessibility

We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know by contacting recruitment.UK@london.msf.org

Examples of adjustments we can make:

• offering you an alternative if you are unable to use our online application system
• providing necessary information, such as the job description or assessment materials, in an alternate format
• allowing you to have someone with you during an interview for example, a Sign Language interpreter.

Diversity, Equity and Inclusion

We are a welcoming, diverse, and inclusive organisation. MSF UK thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion. Please read our Equality & Diversity policy for more information.

MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community. 

Safeguarding

MSF UK/IE is dedicated to safeguarding everyone who comes into contact with the organisation, for whatever reason and however brief. All posts are subject to safer recruitment process which include robust reference requests, scrutiny of employment history and where applicable criminal record and barring checks.

Our safeguarding commitment is underpinned by policies and procedures which encourage and promote safe working practice across the organisation. On joining MSF UK/IE you will be required to attend safeguarding training to ensure responsibility for and maintaining safe working practice and to safeguard our teams, beneficiaries, and communities.

Right to work in the UK

Candidates must have the right to work in the UK. Employment sponsorship will NOT be offered by MSF UK for this role

.Please

click hereto check whether you have the right to work in the UK.If you would like to discuss your right to work status further, please contact

recruitment.UK@london.msf.org.

We look forward to receiving your application!