JOB DESCRIPTION
Job Title: Community Connector
Report To: Community Connector Manager
Job Type: Maternity Cover - 6-month post with a possibility to extend
Working pattern: Part time - 18 hours a week
Salary: £24,370 pro rata
Start Date: January 2026
Job Summary: The Community Connector will play a key role in supporting Slough
residents, by providing a high-quality telephone support service, alongside sharing
their expert local knowledge of the voluntary and community sector.
The Community Connector will be the ‘link’ between residents seeking or requiring
support and the voluntary and community sector offering activities and services that
would benefit them and help to improve their health and wellbeing.
This is a hybrid role, with outreach work across Slough. The ideal candidate will
require a full, clean driving licence and access to a car. Some evening and weekend
commitments may be required.
Core Responsibilities:
General
• Providing information, advice and support to residents, who would benefit from
community and voluntary services.
• Liaising with community and voluntary sector partners to ensure a timely and
seamless provision of services.
• Providing support to the wider multi-disciplinary teams within Adult Social Care
and Wexham Park Hospital.
• Contributing to the development of effective pathways into community services.
• Maintaining up-to-date knowledge of the Slough Directory of Services and other
community resources.
• Providing feedback to the Community Connector Manager about any issues or
trends identified through client referrals and support.
• Engaging in Slough Community Forums and other community events to foster
stronger partnerships with both community and statutory organisations.
Operational
• Receive referrals from partners at Wexham Park Hospital, Adult Social Care or
directly from the Community Connector Manager
• Support practitioners with information and knowledge about the Community
and Voluntary Sector local offer
• Contact all referred clients in a timely manner
• Conduct solution focused conversations with individuals to understand their
situation and assess what community support and activities may be beneficial.
• Signpost and/or refer individuals into relevant community-based activities and
support
• Where necessary, support individuals to contact recommended
support/activities
• Record data and maintain accurate records of all individuals supported using
relevant platforms e.g. Joy/Excel
People
• Nurture professional relationships with local health and care teams to enhance
the delivery of the Community Connector project.
• Attend and participate in regular team meetings, providing updates to the
SCVS team.
• Attend one-to-one meetings and annual performance appraisal meetings with
line manager.
• Attend any relevant training agreed with your line manager to extend and
update your own knowledge and skills.
Any Other Duties
• Adhere to Slough CVS’s policies and procedures at all times including Equal
Opportunities, Health and Safety, Lone Working, Confidentiality, Data Protection
protocols and Safeguarding
• Undertake any other duties aligned with the role as required.
Core Competencies:
Communication
▪ Ability to communicate clearly and effectively with a variety of diverse
communities.
▪ Ability to show empathy and understanding
▪ Ability to convey important information and messages and check
understanding
▪ Ability to respond to feedback and use it constructively
Personal Responsibility
▪ Work in a non-judgmental way
▪ Work in a transparent way
▪ Demonstrate motivation in all aspects of job responsibilities
▪ Adopt a positive attitude
▪ Commitment to equality, diversity and inclusion
▪ See solutions, not problems
Teamwork
▪ A strong commitment to teamwork and the ability to support a positive work
environment within SCVS
▪ Ability to be flexible and where required, work occasional evenings/weekends
▪ Ability to work in an open, transparent and supportive way, with all colleagues
▪ Set good examples for colleagues and provide support to outreach volunteers
Knowledge
▪ Experience of working in a customer service or telephone support
environment.
▪ Knowledge and understanding of community and voluntary services and how
they can support wellbeing and health.
▪ Good understanding of local VCSE sector and what is available/missing
Creative Thinking
▪ Confidence to share ideas within team environment
▪ Ability to embrace change
Commercial Acumen
▪ Ability to drive the delivery of outstanding outcomes
▪ Ability to maintain SCVS’s high reputation whilst continuing to promote our
profile in a professional and positive manner.
Planning and Organising
▪ Ability to maximise effectiveness and efficiency
▪ Apply a flexible and pragmatic approach to work and how to get things done
▪ Ability to work towards targets and objectives in a methodical way
▪ Effectively manage time and plan, prioritise own workload
Problem Solving/Analytical
▪ Ability to see things from others perspective
▪ Ability to listen and ask open questions
▪ Confidence to ask for help
Experience Requirements
• Experience of working in a customer service or telephone support
environment.
• Knowledge and understanding of community and voluntary services and
how they can support wellbeing and health.
• Excellent communication skills, with the ability to communicate complex
information clearly and effectively.
• Ability to be empathetic, whilst understanding boundaries and being
resilient.
• Strong organisational skills, with the ability to manage a varied workload.
• Ability to work effectively as part of a team and establish effective working
relationships with colleagues, partners and service users.
• Strong IT skills, including experience of using Microsoft Office and database
systems.
• Ability to work flexibly and adapt to changing priorities and demands.
• Demonstrate a positive and collaborative approach to effective teamwork.
• Commitment to delivering high-quality services to Slough residents.
• Bilingual skills in more than one language would be an advantage.