Job reference:001481

Salary:£12.21

Closing date:01/10/2025

Department:Admissions

Location:Chester - Main entrance

Employment type:Temporary

Hours Per Week:Minimum of 8 hours

Job Description

Multiple positions available

Our working environment could not be more different from your usual setting – where else could you stroll among rare giraffes and tigers on your lunch break?

What makes Chester Zoo a great place to work?

As the UK’s biggest and best zoo, we have ambitious goals, exciting plans, and there’s always lots going on here. We’re an inclusive and diverse organisation, made up of over 600 permanent and 500 temporary team members.

The Role:

An Admissions Assistant is often the first person our visitors come into contact with at the Zoo; whether that be on the day at our Admission Lanes and Ticket Sales windows or by answering their email enquiries and phone calls before their visit. Our Admissions Assistants are also involved in the sale and delivery of commercial products and services. This role includes evening work for events throughout the year as well as some cleaning duties.

The Package

• Temporary contract starting 2nd November 2025 until 4th January 2026.
• Rate of pay of £12.21 per hour regardless of age.
• Working on a rota basis with a minimum of 8 hours per week up to a maximum of 40 hours per week. Hours will vary and can be significantly more during busy periods. This includes weekends, bank holidays and evenings.
• Annual leave which accrues based on hours of work.
• Staff pass so you can visit the zoo during your time off, plus complimentary tickets for your friends and family.

Our Requirements

• Passionate and engaging; able to deliver exceptional customer service face to face, over the phone and via email.
• Strong communication skills; both verbal and written.
• Organised, with strong IT skills and a good working knowledge of Microsoft Word, Excel and Outlook.
• Experience of EPOS systems and cash handling.
• Confident, flexible and approachable with a proactive, “can do” attitude.
• Comfortable working for long periods on your feet in a static outdoor environment.
• Flexibility in these roles is key as this will include evenings until 10pm, weekends, mid-week and bank holidays as rostered, to cover all needs of the business.

More About Us

We’re not just an amazing, award-winning visitor attraction that’s home to 30,000 incredible animals inside 128 acres of stunning gardens. We’re not just the UK’s most popular zoo. We’re a major wildlife charity that’s committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we’re making a hugely significant contribution to conservation at a time when it’s needed most. We are Chester Zoo and we prevent extinction.

Shortlisting of applications and interviews for the role will take place while the advert is live; the advert will close once the successful candidate is found. Candidates are therefore encouraged to submit applications as soon as possible.